When there's a problem, we are able to work together to fix it.
They need to better train their caregivers.
Call
(800) 973-1841
Reviews of Right at Home Lehigh County and East Berks County, PA
Home Care Reviews for Right at Home Lehigh County and East Berks County, PA
December 12, 2019
I am a current client of this provider
November 12, 2019
I am a current client of this provider
They have been helping my husband a lot. She does wonders with him. I have no complaints about her.
They could communicate better. They do not communicate.
October 14, 2019
I am a current client of this provider
We have been working with Right at Home for about a month now. It is for myself. I had a fall and I was hospitalized for three weeks. My son set it up for me before he had to go back home. It has worked out really well. The caregiver does the things that I can't do. She does my laundry, she does my grocery shopping, changes bed linen for me which is a little difficult to do right now, and she runs the sweeper. She does a good job. She comes in willing to work, has learned what I need to have done, and she just goes ahead and does it. It has worked out really well. I'm not being billed; it is going on my credit card. The scheduling works out really well, too. They're right up there at the top. So far, I have been very satisfied.
October 14, 2019
I am a current client of this provider
We have just started with Right at Home. They have been fine; I have no problem. They come once a week. They give my husband a shower. My husband is very comfortable to the caregivers. They have been friendly. Every one of them has been very helpful. We had four different people so far; I can't complain about any one of them.
October 11, 2019
I am a current client of this provider
We have been working with Right at Home since 2016. It is excellent. There is one caregiver I have a problem with and it was language barrier, but other than that, everyone else has been fantastic. Basically, they just sit with my husband because he has dementia and he had two strokes. One girl, Courtney, she is fantastic. She runs the sweeper and does the dishes. On the whole, they are all right. Ben and Paula are very good at trying very hard to make sure that the same one comes in. They try very hard to accommodate you. They work hard to put the hours in. Ben and Paula go out of their way to help. In fact, I have recommended them.
October 11, 2019
I am a current client of this provider
We are fine with Right at Home. So far, no problem. Right now, the caregiver takes my husband for shower, she gives him breakfast and she takes care of him. My husband is in a wheelchair and oxygen, and he has a urine bag on. The caregiver we have right now is very good. The veterans pay for it, and as far as scheduling, they just call me and let me know when this young lady is coming here. I have no problem at all. They're doing fantastic with my husband.
October 11, 2019
I am a current client of this provider
Right at Home is helping me out with bathing and housework. They are mostly good caregivers but there are some bad ones. For the most part, I'm comfortable. I had two nurse aides that didn't show up. The other time, they didn't come until two hours later. I was disappointed in those two. However, for the most part, they're pretty good.
October 10, 2019
I am a current client of this provider
It's helping me make sure I get to my doctor appointments on time.
I have had good caregivers, and I give high praise to them.
October 10, 2019
I am a current client of this provider
We are working with Right at Home for two years now. They're very good even from the very beginning. They help me when I get a shower and they help change me when it is needed. They drive me around a lot because I have a car and I would like to get out. They are like my Uber. The caregivers are very good; I couldn't ask for better. As for scheduling, I'm more trouble for them than they are for me because I'm a last minute kind of girl. They work very hard to try to get me somebody. I rarely ever have cancellations from them. I would recommend them to anybody. They're very good and dependable.
October 02, 2019
I am a current client of this provider
The agency made a perfect match in finding an aid to assist my elderly mother in her home. The aid is very personable, reliable, and caring, and I appreciate that she or a substitute is on call in case my mother needs additional help. This allows me to be a long-distance caretaker for my mom. The agency is very responsive to my requests and everyone is very pleasant to work with.
September 28, 2019
I am a current client of this provider
Make sure the company gives updates, inform the clients of any new changes that clients should know in advance. Please give client a notice in advance if the aide cant come to the clients home.
September 05, 2019
I am a current client of this provider
I can't see any difference in my life since before I had them.
I don't need any personal care, so they are more to keep me company.
June 29, 2019
I am a current client of this provider
Right at Home service was perfect for our situation. They provided the help that my mom when she needed it. Ben and his team were so helpful worked with our schedule.
June 26, 2019
I am a past client of this provider
Excellent people to work with and flexible. Very helpful, friendly, thorough and compassionate.
May 09, 2019
I am a current client of this provider
I have been very happy with the home health aides provided to my mother by Right at Home. Mom lives in a memory care center but having private care to get her up and dressed in the morning is easier, safer and more reliable.
The owner, Ben Aydin, took time to understand what I need and learn about my Mom. They are flexible in scheduling aides to meet my specific needs. They come seven days a week and there's a rotation of providers, but from a small list so they all become familiar with Mom, her needs and behaviors.
I've been very impressed that the aides are well trained and versed at managing the problem behaviors which result from Mom's Alzheimer's. They understand distraction and redirection and coerce her gently to helpful behavior without letting her negative behaviors escalate. They're generally much more skilled at this than the employees of her memory care facility.
I also there are daily notes left in Mom's room by the aides and they're quick to give me a call when anything out of the ordinary occurs.
Overall Right at Home has been a great help to me in making sure my Mom is safe and well cared for.
February 15, 2019
I am a past client of this provider
Ben Aydin and his team at Right at Home were extremely responsive to our need for home care for my Father. When it was uncertain as to my Father's discharge from the hospital, the Right at Home team worked with me to ensure that he would have care the moment he arrived home from the hospital. All of the Home Health Aides that were sent to my Fathers house were excellent.
October 15, 2018
I am a past client of this provider
Right at Home was very quickly able to schedule my MIL for help in her home and were able to ramp up to allow my family a week of respite care. Always professional and helpful, my MIL like her caregivers very much. I highly recommend Right at Home.
May 12, 2018
I am a current client of this provider
Nurse Beth was very compassionate and professional. Therapists, Tracey and Charmaine were very instructional and helpful with my physical therapy. I had these ladies last year and I was very glad that they returned.
July 31, 2017
I am a current client of this provider
This has proved to be a very special service for us. Currently, we use Right at Home on an intermittent basis, sometimes having to request an aide with only a day or two of notice. The administration of the process has been understanding, helpful, fast and efficient. And the aides have been uniformly good, willing to do what's necessary to make my mother-in-law comfortable and safe.
Moving forward, we expect to be developing a regular schedule of home health assistance for my mother-in-law and we will be doing that with Right at Home. On the basis of their work so far, we're confident that we don't even need to consider any other provider.
May 25, 2017
I am a past client of this provider
Ben, Paula and all the staff at Right at Home were professional, skilled, thorough and above all flexible. I did not realize how fluid my elderly mother's situation would be as her disease progressed. They always kept me informed, they were always reachable and they adapted readily to any changes I needed in their time with my mom. Living 1500 miles away from the situation was very difficult but this group gave me peace of mind.
September 02, 2015
I am a past client of this provider
We turned to this organization because we needed more flexibility and a very limited number of hours a week help. They stepped in and took the time to fully understand our needs and those of my dad, who was not at all accepting of the situation. The caregiver did her best to meet our needs. Communication was excellent.
August 20, 2015
I am a current client of this provider
The owner is very understanding of the needs of the elderly and of the family's needing help. Right at Home fits the needs of my father. The caregiver is very straightforward, and they're helping out two days a week for a few months now.
August 02, 2015
I am a past client of this provider
Ben and his staff were outstanding, taking the time to get to know my elderly father, and they treated him so nicely. He was well taken care of, and their ability to meet his needs while helping him to stay active, engaged and mobile was impressive. Thanks for going the extra mile, and being so consistently kind and thorough in your quality home care service.
About Right at Home Lehigh County and East Berks County, PA
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
