Right at Home Lehigh County and East Berks County, PA

Anonymous_1706009236

These services give my mom a break. The staff responds promptly to me.

Michael O_15

Without that agency, my dad would have been in a home. The caregivers that come here are reliable and come on time.

Anonymous_1727857926

They come in to help with showers and dress. I like the person that comes in to help me. They are responsive.

Sue P_21

She feels like she has to entertain them and she doesn't allow them to do much. I like that they are easy to work with.

Nancy E_14

They do different things for me. It was all very helpful. I already recommended them!

Catherine W_11

He is talkative, engaging with the young lady. He is helped to go to the restroom, as he is a fall risk. She is very attentive to him. He has a mild case of dementia, so she keeps him engaged. The person that I have, has been very good. She is kind, and nice, I liked her the first time she came.

Barry D_2

They help get my day started. I'm used to them by now. I've had them for a few years.

Mary A_96

They help by doing some light cleaning. I like that they are helpful for me. Now I have time for myself.

Angela G_5

The drivers have been wonderful with my dad. I like that they are always quick to accommodate.

Mary M_105

It provides supplementary help for us so we can do other things we need to do. They have done a very good job of helping us out.

Anonymous_1723114032

The caregivers help with making lunch for me. They get me to the bathroom. I like that the caregivers are friendly and helpful.

Anonymous_1723113071

My father adores two caregivers specifically, and that's had such a positive impact on his life. It's really helped his quality of life. I like that this agency cares about their clients and if there's a problem, then you can call the office and get it taken care of.

Diane P_27

She's been much better since she's had caregivers. They need more skilled caregivers.

Kathleen W_15

These services are helpful to me because they clean the whole house, and they do things I am unable to do easily. I like the people, the staff, and the caregivers are all very nice and always polite.

Beverly M_8

They are one hundred percent dependable. It is huge to have them. They always come through. I love the agency. They always have solutions and someone is always here. They have had the secretary come to stay, so I could go to work. The owner has brought them over in the snow.

David Q_3

The services give us a chance to get away. The services provided have been satisfactory.

Hank S_1

The caregivers have helped with washing my wife. I like that some of the people are terrific.

Jennifer N_7

They have helped provide her with companionship. I like that their caregivers are good, and the office staff is pleasant.

Anonymous_1719926465

They helped me with cleaning my home. I like that they work with our scheduling needs.

Wayne W_15

They do basic housekeeping. They keep me informed if a caregiver will be out.

Wayne O_1

There are two days that I know they are checking on my mother. The caregivers are very nice and patient.

Sandra H_22

I use them to go to doctor's appointments and shopping when I need to. The agency sends over caregivers that I get along with, and cars that I can get into.

Trisha B

They respond to questions and concerns. I like the quality of caregivers and the attention to my mother.

Leonard "

They help by organizing our house and keeping it clean, and by helping give personal care for my wife. I like the fact that it's local and very personable, our aide, is wonderful.

Scott S_16

They send too many caregivers out for my mom. They could have better training for the caregivers.

David B_73

They communicate well and I appreciate being able to go into the computer and check out what I need. The communication is good and they are accountable (the providers and caretakers). The caretakers report and I am able to reach out to the office.

Andrew Y

They help me with meals and prepping them for me. I am at the point where I can not do anything for my self and they do everything for me.

Sueann S

They've been flexible with scheduling. The staff is very friendly.

Scott G_12

They allow her to stay home. They are very dependable.

Anonymous_1713958121

They have helped the most by giving me time to do what I need to do out of the house. I like the caregiver we have now, she is excellent. She has been really very good.

Devin C

They ensure my needs are met. I'd tell them that I have nice people. If you need anything, you can contact a nurse.

Kay W_6

The caregivers drive me to appointments. I like that they are courteous, on time, and fun.

Kathy B_43

They just communicate very well, and it is very helpful for me. They contact me if my mother does not answer the door or if she calls.

Barbara P_54

They do a pretty good job but sometimes they don't do that much for him. His back and feet need to be massaged and they are getting better at that. Now they are doing much more and are getting better I like that they listen to what I have to say ad far as what needs to be done with my husband. .

Anonymous_1712306514

They encouraged her to eat. They are very reliable.

Linda M_60

Every caregiver they have sent has been very good. I don't worry about him when I am at work. They have been super helpful and very cooperative with my work schedule.

Andrea M

They have helped the most by adhering to the schedule, which is important, and they do not have a lot of callouts or cancellations. They have personalized care for the clients. I would recommend them because they are really great. The office staff are professional.

Joseph "Bernie" N

He reminds me, drives me, and does all the work that I am not able to do. My aide is absolutely outstanding.

Cmac23

Wonderful team of caretakers that made the difficult decision of home care easy. The caretakers we met were all nice and easy to work with. They made sure our family member was bathed, bathroom cleaned, and fed. We also noticed how much our family member enjoyed socializing with them. We didn’t expect that and are grateful the Right at Home caretakers were ALL so kind.

Helen R_16

The services are helping my husband. The aides are good.

Ted M_4

They relieved me of a lot of stress. They could improve the quality of their caregivers.

Anonymous_1709745416

They needed to have employees that would show up on time and communicate with their office and us. I would like them to improve their communication with their employees on what to do. I would like them to be more honest with the COVID situation.

Provider Response

David B_69

They were very helpful. They helped with companionship. I liked that it was very comprehensive and there was great communication.

Kathleen

Right at Home provided my mom with in-home companionship, meal prep and help with dressing and personal hygiene . Also assisted in taking my mom to her doctors appointments. They are extremely responsive and have the staff available to accommodate all your needs. The caregivers are friendly, kind and caring individuals. When my mom was admitted to a nursing facility her caregivers would visit her there and continued to give her companionship. The office staff was so helpful and answered all my questions. I highly recommend Right at Home!!

Renee F_2

She really enjoys the company of different people coming. I like the people they send they are qualified, kind, and caring. Their office staff is very easy to work with.

Michele S_12

I like their transparency with their care. Everything can be seen online.

Rose M_15

They weren't too good with the light housework. I know the girls weren't making a lot of money and some of them could have had more interest. Some of them were really great, but others weren't interested.

Barbara K_28

I know she seemed a little more active afterwards. She had a little more will to keep herself alive and move forward. I liked the way they treated her.

Karen W_32

He can be difficult, and they try to help him with his showers. They help us if we need to change anything.

Colleen W_6

It helps me with my dad, I don't have to shower him. I know this is difficult, but consistency in the caregivers that come in.

Mayra S

They provide care for my dad while I work. They really take care of my dad.

Anonymous_1704284902

I like knowing that someone is here, and I can go out and do things I need to do. They usually have good people here for my husband.

Sandra L_5

The caregiver has been a big piece of that. She has helped my mom with having a connection with other people. Positive experience. We worked with other agencies before, and they have been easy to work with and follow up on scheduling.

Anonymous_1702893259

They do everything that I ask, to the best of their abilities, they are pretty easy to work with, flexible and have good service. Their services are good, good communication and they accommodate me.

Anonymous_1701954399

They take care of needs that need to be met. I like the reliability.

Bill M_34

They have helped the most by toileting and feeding. I would recommend them because they have worked with my hours that I need.

Mary G_29

They tried to get my mom aides that she liked. They should follow through with specific needs for my mom.

Anne F_10

They have helped the most by relieving the problems we had and making her life easier. I like that they are very easy and comfortable to work with. They meet her needs and try to meet my requests.

Randy M_7

They only come two hours at a time; but the impact is minimal. I like that they can give my mother a shower.

Lisa P_28

They have helped the most with being flexible. One thing I like about the agency is they are responsive.

Barbara R_56

Just having someone in the home has been the most helpful. I like that they come in and are friendly with her.

Sarah H_12

They have great communication and they worked hard to make sure she is paired up with the right people. I like that they give updates and the staff has been great.

Anonymous_7070

The agency is very accommodating. The agency is willing to answer questions.

Dorota K

They did everything. I looked for someone who could do his daily care. The staff at Right at Home was exactly what we were looking for to ensure good quality care for my dad when we needed it. I liked the response and immediate review during the application purpose, it happened immediately.

Donna P_14

They helped with cooking. The owners were wonderful to work with and made a very pleasant experience.

Monika G

They were in communication. I like that they are very reliable, kind, and efficient aides.

John W_67

It keeps him moving. I think they are great, they have done a good job.

Donald V_3

The woman is super and we are very happy. It is so well organized.

Anonymous_6930

The aid that takes care of her is the best part about the service. They don't have enough aids that come to my area.

Barbara R_55

They made it easier on us to work since we're not as close to them. I like that they got someone who spoke Spanish for my dad.

Patricia S_50

If I tell them, and they do it, I hate when they come and sit and watch TV, and they are on their cell phones all the time. I think they should know the person before they come over. We went through a list of what I needed, and now they don't always do what's on the list.

Donna

Highly recommend! I had a 24/7 aide for my mother. The whole procedure was a very pleasant experience from meeting with the agency to having the aide come to my mothers home. Everything was done in a timeline I needed. I would definitely use Right at Home again if the need ever occurs! Ben, Tabitha and Janet were a pleasure to work with.

Amy T_4

The fact that I can always reach someone by phone. I like that their customer service has been helpful.

Jeff S_20

They keep him status-quo. They need to have better caregivers.

Anonymous_7585

I just started with them, so I haven't been with them long. The patient is not bedridden, so they don't provide a lot of care. I'm just unable to provide a lot of information on how they operate. They are reliable, but I can't rate them as far as services they provide. I think that they need to screen their staff a little bit more. They could review protocol every few months or something. They could have a training class on how to handle different patients.

Susan K_26

They need to look at who they are hiring because some of these people are not in good health. They need to make better choices when hiring people and pay them more, because everyone that comes here complains about their pay.

Provider Response

Jen L_2

We needed constant care, and they could not provide that. We would have liked to have the same caregivers every time.

Eugene M_13

They help the most through changing her depend. The caregivers that come here have all been very good.

Anonymous_7501

They were able to help me get in the shower and get clean. All I know is the girls weren't allowed to transport me in their vehicles, and I needed to get to the grocery store and run other errands.

Betsy O_1

They have consistent caregivers that give him the time he needs. They provide the same caregivers.

Vivienne H

They are very agreeable, they helped me as much as they can. They are very nice people.

Betty H_35

The services are only once a week, but the providers help the most by taking him for walks. It also gives me time to take care of other things. I like the agency's concern and treatment for the client and that they are very helpful.

Carol K_21

The flexibility and they are willing to work with mom and dad when appointments come up. They are willing to schedule an aide that they really like. I think they are easy to communicate with, very responsive, and the quality of the aides have always been good.

Roy S_7

Right now, that's all I have before I get back to handling everything I need myself. I've been through hell for the last year; I've spent over 300 days in nursing homes, therapy, and hospitals, so it is nice to be home and have good people to help me. I would recommend them. The people I've been getting in here have been excellent. There's always a couple bad apples, but for the most part, the women who come in know exactly what to do. You don't have to tell them. They do a great job and keep my place clean, and they keep me clean.

Gail N_5

They offer the client with safety, which is so important. I like that they reliable.

Loida H

They help her exercise and help her mind. Because It's not possible for me to take care of my mom without help.

Jessica H_5

It is helpful to have them over to make sure that Susan is safe while dealing with her dementia, but Susan does not allow the caregivers to have more hours. I would like the employees to have a better idea of what is required for Susan's caregiving. Susan typically does not need too much care, and they are not aware of that.

Anonymous_7407

They listened to me. I have been very pleased with the person assigned to me.

Anonymous_6612

The caregivers help with getting me to the bathroom. I like that it is simple and Right at Home is able to provide the service.

Robert K_34

They are providing services that our family could not otherwise provide without having to upset our lives completely. I like the communication from the people who run the business and let us know of any changes.

Luz R

They could make my life easier by training the caregivers a little better.

Dave B_8

They had incredible people assigned, were very quick to adjust the schedule to fit our needs, and has very passionate caregivers. I liked that they were very quick to react and responded quickly, always followed up and there was clear communication.

Jackie W_10

They help my dad with showers. We had some issues with Right at Home in the beginning, but we have things squared way now.

Kerry F_1

For my mom, it did not impact anything, but they came in for my dad, which was really helpful because I did not have to worry. They are very quick to respond to your needs.

Linda W_42

There really isn't anything they can do to have a greater impact. I love the caregiver that comes to help.

Anonymous_7019

They could keep the same people coming out, instead of changing them around. They could improve with the way their office personnel schedules people.

Provider Response

Anonymous_6840

The most helpful has been the girls being really nice because my mom is difficult to tend to. I like that they are more reasonable.

Anonymous_6870

Just usually being family friendly and being able to work with us is what helps. The aides are very good, and they are extremely helpful.

Anonymous_6890

Right at Home has made my experience positive by providing us with a good caregiver. I like Right at Home because they are easy to get in touch with.

Sandra H_19

They are courteous. They are friendly and helpful.

Anonymous_6668

They help with everything the client needs when they are here, like feeding and help with his range of motion. The communication to let people know if a home health aide won't show up needs to be improved, and they need to not change people so often.

Laura S_12

The lady that comes in is good, but my mom can be difficult at times. I like that they are proactive with trying to accommodate us.

Dick M_3

There are times when we need them and there are times when we don't need them. We had some that I thought I would fire them and then some were delightful.

Robert H_68

They seem to be efficient. I'm happy with them and haven't run into any problems.

Louis K

I like that you can use the service as you want. I like that they have no contracts, and they are flexible.

Karen W_31

They will heat up meals for him. I like that they are easy to work with.

Mary L_61

They have sent us good caregivers. I am able to have time for myself. I like that all the people that they send to us have been very caring.

Russell M_7

I am pretty self-reliant, so I use them mainly for when my wife is away so they are here to check on me. I like that they are very prompt on sending someone over.

Karen W_30

They don't need that much care right now. They have a good schedule and are well-organized.

Patricia J_17

It's a great help to me. I love my caregiver; she is wonderful.

Alton K

They have provided care for my mother that I am not able to provide. The aides are personable.

Kelly

Right at Home has a wide range of help that they can provide at home. My mom needed little physical care for herself so we had a companion once a week to do some light housekeeping, go for a walk with my mom, try to get to know her to get her used to someone coming in before it was needed more regularly. Right at Home set up an introductory meeting very quickly, provided a binder of information for my mom, and tried to schedule 2-3 different people for my mom over a couple of weeks so that one of them would be available each week. Prices were fair and they were very willing to help me navigate this new chapter in my moms world. I will return to them again when needed.

Rena G

I don't know how often she gets help, but she speaks very highly of them. Everyone has been friendly and helpful to my loved one.

Eustacia "Stacy" S

Lena and Rudy help me and communicate with me. They're just outstanding all around. I need a female aide, they have me with two male aides. One of them is outstanding, the other one is very poor.

Kathleen R_8

The rehab place did not give me enough time and when I reached out to this agency they went above. They made sure my mother was not alone. I liked that they kept in communication with me to let me know if my mother needing anything else. They came in emergencies when we needed them and they were not scheduled.

GJ Wetzel

We needed home care for a 90+ year old parent who did not believe they needed home care. The staff worked with us to devise a solution by which the parent found it acceptable and the family found it to be beneficial. The staff was kind and compassionate with a not always willing client. Questions to the staff were quickly answered. The log book provided excellent insight. It is important to partner with the service to gain the most benefit for a family member.

Mary M_29

They should come check on their employees. They could improve on communication.

Barbara E_7

I really like that they really get along with my mother. I like that they are helpful and kind.

Jennifer M_16

They have helped me most with personal care, like bathing. Everything my caregivers are doing is fine. I have no problems with them.

Kristi B_1

They go out of the way to make things happen. I always recommend them. They connect the client with the responsible aide.

Anonymous_4177

They do everything they have to do. I have no complainants. They are always on time and they do good work.

Bertram W

They help with my daily things. They are doing a good job. I ask them to do little odds and ends and they have no problem doing it. I am very pleased with them.

Claire S_4

They help me with the work around the house that I cannot do anymore. They are efficient, they and their employees are very pleasant.

Bill1766

The Right at Home caregivers assist my wife who has advanced Parkinson's disease and is unable to stand or walk. Right at Home has many clients at the retirement community where we live and I had heard favorable comments about the agency and had, in fact, met several caregivers who assist other residents. When our assigned staff started coming, I expected competence and expertise and I was not disappointed. The pleasant surprise was how NICE these women are. Some are chatty, others more businesslike, but without exception they are kind, understanding, and comfortable with old people like us. It's evident to us that Right at Home takes the effort to find staff who are well suited to this work. An aide gets my wife up in the morning and prepares her for the day, including transferring her by wheelchair from her bedroom to our living room. In the evening, an aide does the same in reverse. They are prompt and arrive ready to jump in and start their work. I can't think of any problem we've had with these folks. I also find Right at Home easy to deal with. I've made a couple schedule changes since we started working with the agency and they've accommodated them without a problem. In sum, I am glad to be a Right at Home client and happy to recommend the agency to others looking for home care.

Diane & Paul L

They could prepare meals, do laundry, and provide shower services for both my wife and myself. They can ask if there has to be something done for the client. They do nothing sometimes.

Andrea L_1

I like the workers. They do an excellent job. They are friendly and very helpful. I'm just having a good experience with them. They are willing to change my schedule if I call in. They also take care of pets.

Catherine M_17

By helping me with my daily activities. They are there when I need them. I like that they are reliable and they care about the clients and the caregivers.

Anonymous_4318

When I needed a ride to an appointment they would come on time, and they were nice. They are good and competent. The scheduling is flexible. They are there when we needed them.

John Tindall

My invalid wife used Right at Home in-home care for nearly a year. Aids were prompt, capable, and polite. The one who was not prompt was dismissed by the agency. The aids provided services for toileting, washing, dressing, moving around the house, feeding, and conducting physical , occupational, and speech therapy as instructed. All aids were pleasant and polite. At our request, the very few who were difficult to communicate with or took longer than usual to adjust to the routine were dropped from our aids. I recommend Right at Home to anyone needing the types of service described, on almost any schedule or visit durations.

L Hamel

Right At Home provided additional care for my mother while in an assisted living facility. They went out of their way to assure she had a team of caregivers that she knew well and who knew her routine so she would not have to train people frequently. She became very close to some of her caregivers which was great during the pandemic when I was unable to visit her. My mother wasn’t always easy to work with but the administrative staff and caregivers were kind and patient with her. I highly recommend Right At Home.

Christopher F_2

They provide a shower. They could get a better selection of caregivers.

Edward S_10

I appreciate that they come. Their help has made it possible for us to function as a family and not get burned out. I like the staff they have provided.

Anonymous_4143

I don't have to tell them what to do, but I have a progressive disease and I was better before I had their care. I like that they come in and know what to do.

cindy o

The service that I received was up and beyond buy the nurse Assistant Debbie. As a nurse myself, she gave care that I would never need to reassess. I always came home from work to see my husband clean, positioned property and content. She is a jem. Always on time. Dennis was given his meals on time along with snacks and plenty of hydration. Very pleased.

BBWagner

Ben came personally the day we called and had care set up the very next day. He was tremendously helpful as we considered all the possibilities. The staff worked were very caring and really connected well with our mom.

Tootie H

I have a very busy schedule and this is a very big help. She really takes care of him and is so gentle with him. She is such a sweet person.

Barbara P_34

They were very knowledgeable about the care they were providing. They were very good at taking care of my husband.

Linda K_14

When there's a problem, we are able to work together to fix it. They need to better train their caregivers.

Alma

We have been working with Right at Home for about a month now. It is for myself. I had a fall and I was hospitalized for three weeks. My son set it up for me before he had to go back home. It has worked out really well. The caregiver does the things that I can't do. She does my laundry, she does my grocery shopping, changes bed linen for me which is a little difficult to do right now, and she runs the sweeper. She does a good job. She comes in willing to work, has learned what I need to have done, and she just goes ahead and does it. It has worked out really well. I'm not being billed; it is going on my credit card. The scheduling works out really well, too. They're right up there at the top. So far, I have been very satisfied.

Karen

We have just started with Right at Home. They have been fine; I have no problem. They come once a week. They give my husband a shower. My husband is very comfortable to the caregivers. They have been friendly. Every one of them has been very helpful. We had four different people so far; I can't complain about any one of them.

Sylvia

We have been working with Right at Home since 2016. It is excellent. There is one caregiver I have a problem with and it was language barrier, but other than that, everyone else has been fantastic. Basically, they just sit with my husband because he has dementia and he had two strokes. One girl, Courtney, she is fantastic. She runs the sweeper and does the dishes. On the whole, they are all right. Ben and Paula are very good at trying very hard to make sure that the same one comes in. They try very hard to accommodate you. They work hard to put the hours in. Ben and Paula go out of their way to help. In fact, I have recommended them.

Nancy

We are fine with Right at Home. So far, no problem. Right now, the caregiver takes my husband for shower, she gives him breakfast and she takes care of him. My husband is in a wheelchair and oxygen, and he has a urine bag on. The caregiver we have right now is very good. The veterans pay for it, and as far as scheduling, they just call me and let me know when this young lady is coming here. I have no problem at all. They're doing fantastic with my husband.

CH

Right at Home is helping me out with bathing and housework. They are mostly good caregivers but there are some bad ones. For the most part, I'm comfortable. I had two nurse aides that didn't show up. The other time, they didn't come until two hours later. I was disappointed in those two. However, for the most part, they're pretty good.

Kay

We are working with Right at Home for two years now. They're very good even from the very beginning. They help me when I get a shower and they help change me when it is needed. They drive me around a lot because I have a car and I would like to get out. They are like my Uber. The caregivers are very good; I couldn't ask for better. As for scheduling, I'm more trouble for them than they are for me because I'm a last minute kind of girl. They work very hard to try to get me somebody. I rarely ever have cancellations from them. I would recommend them to anybody. They're very good and dependable.

Susannametaken

The agency made a perfect match in finding an aid to assist my elderly mother in her home. The aid is very personable, reliable, and caring, and I appreciate that she or a substitute is on call in case my mother needs additional help. This allows me to be a long-distance caretaker for my mom. The agency is very responsive to my requests and everyone is very pleasant to work with.

annamarin

Make sure the company gives updates, inform the clients of any new changes that clients should know in advance. Please give client a notice in advance if the aide cant come to the clients home.

Mary H_69

I can't see any difference in my life since before I had them. I don't need any personal care, so they are more to keep me company.

Len R

Right at Home service was perfect for our situation. They provided the help that my mom when she needed it. Ben and his team were so helpful worked with our schedule.

Jim Buddy

Excellent people to work with and flexible. Very helpful, friendly, thorough and compassionate.

jsteck

Right at Home was very quickly able to schedule my MIL for help in her home and were able to ramp up to allow my family a week of respite care. Always professional and helpful, my MIL like her caregivers very much. I highly recommend Right at Home.

Linda

Nurse Beth was very compassionate and professional. Therapists, Tracey and Charmaine were very instructional and helpful with my physical therapy. I had these ladies last year and I was very glad that they returned.

randcoop

This has proved to be a very special service for us. Currently, we use Right at Home on an intermittent basis, sometimes having to request an aide with only a day or two of notice. The administration of the process has been understanding, helpful, fast and efficient. And the aides have been uniformly good, willing to do what's necessary to make my mother-in-law comfortable and safe. Moving forward, we expect to be developing a regular schedule of home health assistance for my mother-in-law and we will be doing that with Right at Home. On the basis of their work so far, we're confident that we don't even need to consider any other provider.

korinne

Ben, Paula and all the staff at Right at Home were professional, skilled, thorough and above all flexible. I did not realize how fluid my elderly mother's situation would be as her disease progressed. They always kept me informed, they were always reachable and they adapted readily to any changes I needed in their time with my mom. Living 1500 miles away from the situation was very difficult but this group gave me peace of mind.

Barbara116231350

We turned to this organization because we needed more flexibility and a very limited number of hours a week help. They stepped in and took the time to fully understand our needs and those of my dad, who was not at all accepting of the situation. The caregiver did her best to meet our needs. Communication was excellent.

Gloria111702550

The owner is very understanding of the needs of the elderly and of the family's needing help. Right at Home fits the needs of my father. The caregiver is very straightforward, and they're helping out two days a week for a few months now.

Elizabeth114844450

Ben and his staff were outstanding, taking the time to get to know my elderly father, and they treated him so nicely. He was well taken care of, and their ability to meet his needs while helping him to stay active, engaged and mobile was impressive. Thanks for going the extra mile, and being so consistently kind and thorough in your quality home care service.