(800) 558-0653

Home Instead - New Bern, NC

3601 Trent Rd, New Bern, NC 28562

(800) 558-0653

Verified Partner


(22 reviews)

Offers Home Care
Top rated on

2018, 2019

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Reviews of Home Instead - New Bern, NC in New Bern, North Carolina


(22 reviews)

    Top rated on

    2018, 2019



    May 23, 2024

    I am a current client of this provider

    My two sisters and I have been getting help from the team at Home Instead now for almost 3 months. From the first phone call to the agency I have been impressed by their professionalism and caring attitude. I have spoken with Monica the most on the phone and she has been exceptional. I’m not sure how she does it but she is the keeper of the schedule and makes sure ALL of their clients are cared for. Monica is super friendly and keeps everything running smoothly. Communication is extremely important to me and Monica is the BEST in keeping me informed with any changes that are made with our mom’s care. Peg has also been wonderful in introducing us to the people that have been caring for our mom. Peg is also very professional and pleasant to work with. I also enjoyed meeting Deb, the nurse, who interviewed and assessed our mom to determine her needs and come up with a care plan. The caregivers have been wonderful. They are caring, dependable and have given us a much needed break. You have to be a special person to do what the Home Instead team does and we feel fortunate to have found them to help us take care of our mom. I would highly recommend Hone Instead.



    November 14, 2021

    I am a current client of this provider

    We are doing in-home care right now, and we are using Home Instead for my dad. There are CNAs that come. They do light housework. They do companion care, and they do help with personal hygiene. We have been using them for two months now. There are different caregivers, and they're all very trustworthy and very caring. They're reliable and helpful. When I went to their office, they were very professional and got back to me right away. I just liked how they run their business.



    July 23, 2021

    I am a current client of this provider

    The Home Instead Senior Care Team was so caring, thoughtful and easy to work with. They provide an excellent service under difficult circumstances.

    ike D


    March 18, 2021

    I am a current client of this provider

    The caregiver provides medicine reminders, bathing assistance, light house cleaning and companionship.

    Thomas O'Keefe


    September 27, 2018

    I am a current client of this provider

    The providers and franchise owners are sincerely looking out for your best interests. The care, concern and professionalism is outstanding. Highly recommend!



    April 23, 2018

    I am a current client of this provider

    Home Instead is the best regarding All aspects of home care! We tried hiring privately without a company but discovered the hassles associated with having dependable care providers. Some wanted to work their hours not what my father needed, some would not show up or they would call in. We had the VA send subcontracted care into our homes only to have them as no shows, late etc. Home Instead while not a VA provider takes all of the worries away for family members like myself who are needing care for their loved ones. It is worth every penny! The employees are always on time, pleasant, compassionate, accommodating and understanding regarding the needs of the client. We do not worry about whether or not someone will be there for him. The employees have had background checks and all seem to be fitting for our father’s personality and needs! I would give them more than five stars! Being a prior employee of this company, I know how hard the owners and office staff work to match employees with the clients. And I know how well the owners treat the employees. After trying to schedule help on our own and having other companies come in subcontracted by the VA, Home Instead is the only company I trust. We know our father is getting the best care possible! And that the care providers will show up!!

    Nancy & Mike


    January 26, 2018

    I am a current client of this provider

    Dependable, compassionate, goes the extra mile and beyond to make our arrival and departure seamless. Wonderful owners!



    January 30, 2017

    I am a current client of this provider

    I have liked the continuity of caretakers, quality of caretakers, and management of my mom.



    November 25, 2016

    I am a current client of this provider

    Home Instead, in New Bern, NC, is an exceptional organization because of their exceptional people. They continue to make this tender season of my mom's life much richer by caring for her with compassionate professionalism and love. I can't ask for more than that.



    November 17, 2016

    I am a current client of this provider

    I read a number of reviews from other clients of Home Instead of New Bern and all I can say is Amen! Exclamations describing our experience with Home Instead. are: Commitment to excellence! Professionalism! A genuine personal interest in the client who, in this case, is our mom.. Flexibility in scheduling. Exceptional response from management 100% of the time. The intrinsic things that money cannot buy are the safety and comfort we feel with Home Instead coming into mom's home. And, our mom LOVES the caregivers who come to her house. from Home Instead. We want to offer a heartfelt debt of gratitude to Home Instead's response to the need in our lives. Incredible experience. We highly recommend Home Instead.. Call them. You will be glad you made the call.. Robin and Lark applaud you!



    March 3, 2016

    I am a past client of this provider

    Great organization from top to bottom. that manages to mix a very professional service approach with awesome and compassionate caregivers. My wife has moved on to another level of care but will always fondly remember her Home Instead caregivers. M.J. - New Bern



    July 31, 2015

    I am a current client of this provider

    We have some people doing home health care now for my mother from Home instead Senior Care. The main thing that makes us decide to hire them is that they are already serving others in the apartment building where my parents live. They are trying very hard to meet our personal requests. Their work ethics are very good. I think the management is responsive to our scheduling requests, and their billing is clear.



    February 11, 2015

    I am a past client of this provider

    We were able to hire Home Instead. Unfortunately, it turned out to be short-term because my father-in-law passed away three weeks ago. They were very professional, and we were very happy with their care although we only had service twice. Like I said, they were very professional, on time, worked very hard, and very pleasant to work with. I had no complaints, but we really barely got started when he had to go to the hospital.



    November 5, 2014

    I am a past client of this provider

    Home Instead Senior Care- New Bern provided excellent care to my father. He was living over 500 miles away from his nearest family and gradually deteriorating. They first became involved when we saw that he needed help. At that time he insisted he didn't need assistance, but all the paperwork was done and it was set up for when he was ready. I think that was important because when his needs became greater beginning service from Home Instead was very easy. As my father declined, the services from Home Instead Senior Care- New Bern increased. This included trips to the doctor, physical therapy, the grocery store, the barber, etc, and unfortunately to the hospital. During several hospital stays, Home Instead was invaluable both when family was not right there and after they came to town. Eventually my father agreed it was time to move closer to family and now lives near three of his children. I also must mention the quality of the relationships my father had with the staff of Home Instead. Every person connected with Home Instead treated my father with respect and as a friend. This treatment started at the top with the owners of Home Instead-New Bern and was demonstrated by every single person who worked for them. They are a wonderful and caring group of people.



    August 30, 2014

    I am a current client of this provider

    Over the past two years, I have used four different home care companies. J.D. B. of Home Instead and his staff are clearly the best-managed and qualified company. As the owner, J. D. B. is very customer focused and involved in ensuring that his customers' needs are met. These same qualities are also displayed by all staff who have always met my needs and expectations.

    Annie H


    July 25, 2014

    I am a past client of this provider

    Exceptional, professional, caring and thorough. Their care of my 87 year-old father was more than anyone could ask for. From dealing with household issues to oversight of his doctor's appointments, meals, cleaning, and great companionship they rose to every occasion and kept our family informed. You could not make a better choice.



    July 24, 2014

    I am a past client of this provider

    These are people who really care about their clients. They are the ultimate in professionalism and competence. We had no relatives in the town where our father lives, so it was critical to have an agency we could depend on. The Home Instead staff were exceptional and cared for him while providing friendship and security. They were always kind and respectful, allowing him to maintain his dignity. They are truly a special group.



    September 18, 2013

    I am a current client of this provider

    I like my aide (caregiver) because she shows high respect to me and my home. If I would have a choice, I would want her to be in service with me again.

    Clifford & Doris


    June 29, 2013

    I am a current client of this provider

    These are very professional people. They give above and beyond. Our caregiver has a tremendous personality; energetic, efficeint, caring. Couldn't do it better than Home Instead.



    June 28, 2013

    I am a current client of this provider

    Outstanding! Caring, compassionate, and patient. Sympathetic in proper degree. Concerned but not anxious. Very friendly but remains a professional in the best way. Always pleasant, unbeatable!



    June 27, 2013

    I am a past client of this provider

    The caregivers did care and took pride in trying to help my wife recover. They were competent in every respect. Office staff were always responsible to my wife's changing needs and schedule of service. I thank them.

    Louis & Ruth


    June 24, 2013

    I am a current client of this provider

    The caregivers are neat, clean, and professional in appearance. They are attentive, helpful, and willing to do activities in many areas. They are also pleasant even on "trying" days. I've heart the term "care-partners" recently and I think that's a good term. The office phone is answered promptly and pleasantly and adjust to altered hours due to doctor appointments. We're happy we chose Home Instead. Lee and JD are at the top of their service, kind, interested, flexible, and just "good people"!

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    Services and Amenities of Home Instead - New Bern, NC in New Bern, North Carolina

    Agency Type

    • Full Service Agency
    • Agency Extra: Each Home Instead franchise office is independently owned and operated.

    Range of services

    • Companion Care
    • Range Of Services Extra: hospice support, Alzheimer's and other dementias care, chronic conditions

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Home Instead - New Bern, NC in New Bern, North Carolina

    Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.

    Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support.

    Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent.

    What You Need to Know About Home Instead

    • Founded in 1994 in Omaha, Nebraska
    • More than 1,000 locations in over 10 countries around the world
    • Offers in-home personal care, nursing care, dementia care and companionship for seniors
    • Home Instead is known for its kind, well-trained Care Pros and individualized care plans
    • Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
    • Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety

    What Home Care Services Does Home Instead Provide?

    Personal Care Services

    With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include:

    • Help with mobility, including standing, grooming, walking, and getting in and out of bed
    • Medication reminders
    • Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
    • Grocery shopping and assistance with other errands
    • Light to moderate housekeeping assistance, including laundry
    • Transportation to and from appointments or visits with loved ones
    • Regular companionship

    Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client.

    In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health.

    Alzheimer’s and Dementia Care

    Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following:

    • Assistance in establishing a stable daily routine
    • Meal preparation
    • Positive reinforcement
    • Assistance with social skills
    • Transportation to and from appointments, errands, and visits with loved ones

    Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs.

    Hospice Support

    When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours.

    Meal Prep & Home Helper

    Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers.


    Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout.


    Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities.

    What People Are Saying About Home Instead

    Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.”

    Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.”

    How Much Does Home Instead Charge for Home Care?

    Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area.

    When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area.

    Who Should Consider Home Instead?

    Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as:

    Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros.

    Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors.

    Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services.

    Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members.

    How to Get Started with Home Instead

    Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.

    Map of Home Instead - New Bern, NC

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