We are doing in-home care right now, and we are using Home Instead for my dad. There are CNAs that come. They do light housework. They do companion care, and they do help with personal hygiene. We have been using them for two months now. There are different caregivers, and they're all very trustworthy and very caring. They're reliable and helpful. When I went to their office, they were very professional and got back to me right away. I just liked how they run their business.
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Reviews of Home Instead - New Bern, NC
Home Care Reviews for Home Instead - New Bern, NC
November 14, 2021
I am a current client of this provider
July 23, 2021
I am a current client of this provider
The Home Instead Senior Care Team was so caring, thoughtful and easy to work with. They provide an excellent service under difficult circumstances.
March 18, 2021
I am a current client of this provider
The caregiver provides medicine reminders, bathing assistance, light house cleaning and companionship.
September 26, 2018
I am a current client of this provider
The providers and franchise owners are sincerely looking out for your best interests. The care, concern and professionalism is outstanding. Highly recommend!
April 23, 2018
I am a current client of this provider
Home Instead is the best regarding All aspects of home care! We tried hiring privately without a company but discovered the hassles associated with having dependable care providers. Some wanted to work their hours not what my father needed, some would not show up or they would call in. We had the VA send subcontracted care into our homes only to have them as no shows, late etc. Home Instead while not a VA provider takes all of the worries away for family members like myself who are needing care for their loved ones. It is worth every penny! The employees are always on time, pleasant, compassionate, accommodating and understanding regarding the needs of the client. We do not worry about whether or not someone will be there for him. The employees have had background checks and all seem to be fitting for our father’s personality and needs! I would give them more than five stars! Being a prior employee of this company, I know how hard the owners and office staff work to match employees with the clients. And I know how well the owners treat the employees. After trying to schedule help on our own and having other companies come in subcontracted by the VA, Home Instead is the only company I trust. We know our father is getting the best care possible! And that the care providers will show up!!
January 26, 2018
I am a current client of this provider
Dependable, compassionate, goes the extra mile and beyond to make our arrival and departure seamless. Wonderful owners!
January 30, 2017
I am a current client of this provider
I have liked the continuity of caretakers, quality of caretakers, and management of my mom.
November 25, 2016
I am a current client of this provider
Home Instead, in New Bern, NC, is an exceptional organization because of their exceptional people. They continue to make this tender season of my mom's life much richer by caring for her with compassionate professionalism and love. I can't ask for more than that.
November 17, 2016
I am a current client of this provider
I read a number of reviews from other clients of Home Instead of New Bern and all I can say is Amen! Exclamations describing our experience with Home Instead. are: Commitment to excellence! Professionalism! A genuine personal interest in the client who, in this case, is our mom.. Flexibility in scheduling. Exceptional response from management 100% of the time. The intrinsic things that money cannot buy are the safety and comfort we feel with Home Instead coming into mom's home. And, our mom LOVES the caregivers who come to her house. from Home Instead. We want to offer a heartfelt debt of gratitude to Home Instead's response to the need in our lives. Incredible experience. We highly recommend Home Instead.. Call them. You will be glad you made the call.. Robin and Lark applaud you!
March 03, 2016
I am a past client of this provider
Great organization from top to bottom. that manages to mix a very professional service approach with awesome and compassionate caregivers. My wife has moved on to another level of care but will always fondly remember her Home Instead caregivers.
M.J. - New Bern
July 31, 2015
I am a current client of this provider
We have some people doing home health care now for my mother from Home instead Senior Care. The main thing that makes us decide to hire them is that they are already serving others in the apartment building where my parents live. They are trying very hard to meet our personal requests. Their work ethics are very good. I think the management is responsive to our scheduling requests, and their billing is clear.
February 11, 2015
I am a past client of this provider
We were able to hire Home Instead. Unfortunately, it turned out to be short-term because my father-in-law passed away three weeks ago. They were very professional, and we were very happy with their care although we only had service twice. Like I said, they were very professional, on time, worked very hard, and very pleasant to work with. I had no complaints, but we really barely got started when he had to go to the hospital.
November 05, 2014
I am a past client of this provider
Home Instead Senior Care- New Bern provided excellent care to my father. He was living over 500 miles away from his nearest family and gradually deteriorating. They first became involved when we saw that he needed help. At that time he insisted he didn't need assistance, but all the paperwork was done and it was set up for when he was ready. I think that was important because when his needs became greater beginning service from Home Instead was very easy. As my father declined, the services from Home Instead Senior Care- New Bern increased. This included trips to the doctor, physical therapy, the grocery store, the barber, etc, and unfortunately to the hospital. During several hospital stays, Home Instead was invaluable both when family was not right there and after they came to town. Eventually my father agreed it was time to move closer to family and now lives near three of his children. I also must mention the quality of the relationships my father had with the staff of Home Instead. Every person connected with Home Instead treated my father with respect and as a friend. This treatment started at the top with the owners of Home Instead-New Bern and was demonstrated by every single person who worked for them. They are a wonderful and caring group of people.
August 29, 2014
I am a current client of this provider
Over the past two years, I have used four different home care companies. J.D. B. of Home Instead and his staff are clearly the best-managed and qualified company. As the owner, J. D. B. is very customer focused and involved in ensuring that his customers' needs are met. These same qualities are also displayed by all staff who have always met my needs and expectations.
July 25, 2014
I am a past client of this provider
Exceptional, professional, caring and thorough. Their care of my 87 year-old father was more than anyone could ask for. From dealing with household issues to oversight of his doctor's appointments, meals, cleaning, and great companionship they rose to every occasion and kept our family informed. You could not make a better choice.
July 24, 2014
I am a past client of this provider
These are people who really care about their clients. They are the ultimate in professionalism and competence. We had no relatives in the town where our father lives, so it was critical to have an agency we could depend on. The Home Instead staff were exceptional and cared for him while providing friendship and security. They were always kind and respectful, allowing him to maintain his dignity. They are truly a special group.
September 17, 2013
I am a current client of this provider
I like my aide (caregiver) because she shows high respect to me and my home. If I would have a choice, I would want her to be in service with me again.
June 29, 2013
I am a current client of this provider
These are very professional people. They give above and beyond. Our caregiver has a tremendous personality; energetic, efficeint, caring. Couldn't do it better than Home Instead.
June 27, 2013
I am a current client of this provider
Outstanding! Caring, compassionate, and patient. Sympathetic in proper degree. Concerned but not anxious. Very friendly but remains a professional in the best way. Always pleasant, unbeatable!
June 26, 2013
I am a past client of this provider
The caregivers did care and took pride in trying to help my wife recover. They were competent in every respect. Office staff were always responsible to my wife's changing needs and schedule of service. I thank them.
June 24, 2013
I am a current client of this provider
The caregivers are neat, clean, and professional in appearance. They are attentive, helpful, and willing to do activities in many areas. They are also pleasant even on "trying" days. I've heart the term "care-partners" recently and I think that's a good term. The office phone is answered promptly and pleasantly and adjust to altered hours due to doctor appointments. We're happy we chose Home Instead. Lee and JD are at the top of their service, kind, interested, flexible, and just "good people"!
About Home Instead - New Bern, NC in New Bern, North Carolina
Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.
Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support. Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent. What You Need to Know About Home Instead
Services and Amenities of Home Instead - New Bern, NC in New Bern, North Carolina
Agency Type
- Full Service Agency
- Agency Extra: Each Home Instead Franchise Office Is Independently Owned And Operated.
Range of services
- Companion Care
- Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Walking Wheelchair Assistance
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Screening
- In Person Interviews
- Reference Checks
- Driving Record Check
- Residency Confirmation
- Drug Screening
Training
- Continual Training
Training Areas
- Family Communication
- Transition Issues
- Memory Care Training
- Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care
Payment details
- Payroll Provided For Caregivers
Bonded/insured
- Bonded And Insured
