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Right at Home Eastern Bergen County

273 Palisade Ave., Cliffside Park, NJ 07010

(201) 380-6291

Verified Partner

4.17

(28 reviews)

Offers Home Care

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Reviews of Right at Home Eastern Bergen County in Cliffside Park, New Jersey

4.17

(28 reviews)

    Anonymous_6877

    3

    January 6, 2023

    I am a current client of this provider

    They try, but they need to find a better caregiver that speaks English. They could communicate better and have better quality caregivers on multiple levels. They need to train the caregivers better. They should live up to a certain level of responsibility when caring for a client.

    Theresa B_17

    4

    December 16, 2022

    I am a current client of this provider

    They have really helped her be able to manage staying at home alone. I am satisfied with them, but I could possibly get something cheaper. They are higher than other options.

    Saul V

    5

    December 16, 2022

    I am a current client of this provider

    They always have a good attitude. They are always smiling I don't have to tell them what to do.

    Anonymous_6060

    2

    December 6, 2022

    I am a current client of this provider

    She comes 3 times a week. They could send someone who speaks better English. They only send a nurse once every 6 months.

    Provider Response

    Dear Client, please feel free to call the office, and we would be happy to accommodate your needs. If you're unhappy with the current caregiver, please feel free to call the office and the care coordinator will work with you to find a more suitable aide. Our goal is to make sure you are happy with our services.

    John M_87

    5

    November 7, 2022

    I am a past client of this provider

    They helped him the most by giving him a shower. They did a good job. I liked their punctuality.

    Timothy M_6

    3

    October 19, 2022

    I am a current client of this provider

    The caretaker is good at her job. They don't always keep appointments with the client.

    Joseph F_5

    5

    September 9, 2022

    I am a current client of this provider

    The client has actually gotten better with them there. They are always available.

    Frederick P_1

    4

    August 3, 2022

    I am a current client of this provider

    They do not speak English well. They were nice but it was difficult to understand them. They could find aides that are appropriate for my dad.

    Anonymous_6254

    5

    July 19, 2022

    I am a current client of this provider

    Right at Home has made my experience positive by keeping the client out of nursing home. I like Right at Home because they are responsive to our needs.

    Karen Y_2

    5

    June 7, 2022

    I am a current client of this provider

    We could never function without their help and they attend to all my wife's needs. I'd tell a friend that I like that they have excellent caregivers and they're very responsive.

    Anonymous_5968

    4

    April 6, 2022

    I am a current client of this provider

    The provider has helped the most helping me with my daily routine. I would like the agency to have more personnel in the office and have better scheduling.

    Francis M_4

    5

    April 6, 2022

    I am a current client of this provider

    I now have self-care skills and my house is clean. They are very responsive to my needs. They are very nice and if I call, they respond.

    Gaye C_1

    4

    March 3, 2022

    I am a current client of this provider

    The service impacts my daily life a lot. It's not covered by insurance, though, so it is all paid out of pocket. I have been with them for a long time, and it's fine when my regular person is here, but when someone new comes in, they are not trained in the same way. They are just going through the motions.

    Hilda G_1

    5

    January 6, 2022

    I am a current client of this provider

    Having Right at Home around has been helpful in getting my mom to gain a couple of pounds. I can tell that she is cared for in terms of hygiene and other metrics. They were just so responsive. They were super quick to get something set up to my mom. There have no concerns yet. I actually did recommend them to someone local to me.

    Anonymous_5556

    4

    December 17, 2021

    I am a current client of this provider

    I have had different aides. I think that they could instruct the aides that they could do certain things. They should have a list of things that the aides should do. They are able to provide me with aides when most agencies do not have the time to provide enough aides. They also provide coverage.

    Laura P_10

    4

    October 6, 2021

    I am a current client of this provider

    It made it so I was able to go to work. I like that I haven't had any issues.

    Anonymous_5238

    4

    September 16, 2021

    I am a past client of this provider

    The main caregiver had really good attendance. They should have had more caregivers available for use.

    Mary O_9

    4

    August 5, 2021

    I am a current client of this provider

    I can go to work 3 days a week now. They were having issues with scheduling. They recently fixed that, but it was a problem.

    Anka F

    3

    June 21, 2021

    I am a past client of this provider

    The client cannot leave the house so it was nice they could come to her. The worst thing is how they bill you. I had a contract for one standard price and they overbilled us.

    Lina B

    4

    June 2, 2021

    I am a current client of this provider

    I have no complaints with the service I am getting. They need to keep the schedule I requested. They have changed the schedule a couple of times.

    Joseph Z_2

    4

    May 26, 2021

    I am a current client of this provider

    The agency can make my life easier by not calling me so often and communicating more clearer. It is helpful by providing the care that I do not have time to do anymore. I would like to see the communication improved. There seems to be a lot of miscommunication and they deal with issues better by giving me guidance.

    Helen W_6

    2

    May 26, 2021

    I am a past client of this provider

    The caregiver did not have a car. In ten months we have never had a single person asses the care to see how the care is going. A nurse finally contacted me the other day and it was the first time in ten months, but at that point we weren't even receiving service any more.

    Provider Response

    Dear Client, I am happy to look into this matter further and make changes as needed. Our nurses contact clients every 30 days, 60 days we do supervisory checks and then a 6 month assessment. During Covid we did not provide in-person visits and were limiting televisit. I do apologize if the experience was less than expected. We at Right at Home always strive to provide the best care possible. Lubna Ismail

    Mohammed A

    5

    April 9, 2021

    I am a current client of this provider

    They have told us that our family is their priority on their shift. I really appreciate that they make sure someone is in for my dad. We are just so happy since we now have a way that we can go out without worrying. They have been great with us. They have found the right caregiver for my dad, she is excellent.

    Lorraine D_1

    5

    February 5, 2021

    I am a current client of this provider

    They are here when I need them for the most part. I like the people who they have placed here and they treat my mother very well.

    Josephine S_1

    5

    January 11, 2021

    I am a current client of this provider

    The most helpful part of the care is the kindness of the aides. I like the staff and that they have answered my questions.

    Albanela C

    5

    February 11, 2020

    I am a current client of this provider

    I need them to come because I cannot walk well right now. I like how the lady comes every day to help me. I could not do it without them.

    Caring98761

    5

    March 27, 2013

    I am a current client of this provider

    Very good service

    Norman1

    4

    March 22, 2013

    I am a current client of this provider

    Reliable, professional and thoroughly competent.

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    Services and Amenities of Right at Home Eastern Bergen County in Cliffside Park, New Jersey

    Agency Type

    • Full Service Agency

    Range of services

    • Companion Care
    • Personal Care Assistants

    Types of care

    • Doctor Visit Companionship
    • Light Housekeeping
    • Transfer Assistance

    About Right at Home Eastern Bergen County in Cliffside Park, New Jersey

    Right at Home provides personalized in-home care and support for seniors and adults with disabilities. Our caregivers are trained to help with everyday tasks that have become challenging. This may include meal preparation, laundry, light housekeeping, personal hygiene, medication reminders, mobility assistance, transportation and other tasks. We offer services for those with special care situations such as Alzheimer's disease, Parkinson’s disease and other dementias; diabetes; stroke recovery; and hospice care. Whether you are looking for a few hours a week or immediate, 24-hour care, we are here to help. Call us today to learn more about the services we can provide you or a loved one.

    Custom Care Plan

    We know everyone’s needs are different, so we create custom, client-centered care plans based on our unique five-step approach to care. We take time to get to know you by discussing your health history, physical and cognitive abilities, daily routines, and personal lifestyle and preferences. This conversation is important to us because we want to help you determine the level and types of care you need and match you with the best caregiver to help you continue to live successfully at home, or wherever you call home.

    Caregiver Training and Care Supervision

    When you choose Right at Home, you can rest assured that our caregivers will deliver the care you or your loved one needs. Every caregiver goes through an extensive interview process, including background checks. We provide initial caregiver training through our Right at Home University before they can provide care, and we provide ongoing training to support best care practices. All of our caregivers are employed by Right at Home and are bonded and insured.

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