(800) 558-0653

Home Instead - Manhattan, NY

400 E 56th St, New York, NY 10022

(800) 558-0653

Verified Partner


(26 reviews)

Offers Home Care
Top rated on

2021, 2022, 2023

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Reviews of Home Instead - Manhattan, NY in New York, New York


(26 reviews)

    Top rated on

    2021, 2022, 2023

    Josh Bailey


    April 3, 2024


    Home Instead helped my cousin after he lost his wife due to terminal cancer. It was a really tough time for him dealing with the grief and trying to manage everything on his own was overwhelming.We decided to look into getting him some help mainly for emotional support and encourage him to get out of bed and do his exercises and that's when we found this agency. Right from the start they were understanding and supportive. They took the time to listen to our concerns and assess my cousin's needs. The caregivers they sent over were absolutely fantastic. You could see their genuine care and compassion. They treated my cousin with so much respect and kindness like he was part of their family. They made such a difference in his life, and we are forever grateful!

    Lyli Hines


    January 19, 2024

    I am a past client of this provider

    My family appreciates and is amazed by the outstanding service offered by Home Instead. Each caregiver has been compassionate, supportive and affectionate.Their caregivers truly stand out as exceptional!

    Roxanne Phan


    December 20, 2023

    I am a past client of this provider

    My team of caregivers ensure that all necessary tasks are flawlessly executed. And get this – they even curated a playlist of my grandpa's favorite tunes! The perfect chord was struck. It's been years since he looked this content!

    Henry Bernard


    December 8, 2023

    I am a past client of this provider

    The level of care provided to our loved ones was outstanding and the professionalism and kindness of the team made a significant impact on my parents. We are grateful for the peace of mind that comes with knowing that our loved ones are in capable hands. Thank you for enhancing their quality of life and for making a positive difference in our lives.

    Yennifer Wade


    April 26, 2023

    I am a current client of this provider

    We have had a couple of aides for well over a year now, they have related well to my family. They come on time, do all that is asked and are very pleasant.Also, the agency calls to check on how things are going and to keep me posted on scheduling. I'm pleased so far…

    Kimberley A


    November 21, 2022

    I am a past client of this provider

    We used Home Instead to arrange care for my father in law. We used them for about 6 months ( until he passed away ) They were very professional and caring and adjusted the level of care as it rapidly progressed.I would recommend them to anyone looking to care for a loved one at home.



    November 8, 2022


    A few months ago my family and I made the decision to look for a person to accompany my father-in-law.His condition after having suffered from covid was not the best so we looked for someone mainly to be there for him during the day. At first he wasn't accepting anyone for more than a few hours a day. Over time, he got used to having someone by his side to help him with his daily activities. All the staff that went to take care of him were very sweet and patient, more than helping him physically they gave him a lot of moral support when he felt depressed or demoralized for not feeling close to his 100%. To this day he feels very well, he says that his experience with the agency was incredible, so much so that he recommends the agency to all his childhood friends.

    Gail Hyde


    October 13, 2022

    I am a past client of this provider

    The agency helped me in a very difficult moment for my family, when my aunt suffered a fall resulting in a broken femur. The day we returned home after her operation I called to ask about the services and the next day I had someone at home to assist me with her meals, transfers and personal care. At all times we all felt completely satisfied with the treatment received, we never felt that the aides were taking care of a client but of a family member. We were able to leave this difficult situation behind thanks to the effort and dedication of the staff assigned to us. If at any other time I need this agency, I would not hesitate to call again!



    September 26, 2022

    I am a past client of this provider

    My cousin used this agency service to escort him to and from appointments. As time passed he became more dependent and had to increase coverage; aides sent were able to make the transition super easy and comfortable for him since his mobility was getting limited (wheelchair bound). Staff was incredibly well trained, polite and they really seem to love what the do Thank you Home Instead!

    Lilia Crosby


    September 5, 2022


    It's only been a few months since my family has been involved. Yet, I am satisfied so far. My uncle has not expressed any unhappiness with the caregivers and they all seem to care for and about him. The nurse was extremely professional and consistent in providing the highest quality of care. So far, so good.

    Donna M. Gilliam


    August 12, 2022

    I am a past client of this provider

    My aunt was diagnosed with dementia, she was regressing to her primary language ( Spanish ). I had heard many good things about this agency so I decided to call. The person who answered the phone was very diligent and promised to try as much as possible to meet my needs. Long story short, I was able to get the coverage that I was looking for my aunt with aides with advanced experience taking care of seniors with dementia and of course they were also able to communicate with her in spanish. All of them were able to involve my aunt in activities that kept her cognitively engaged. I am very content with the service!

    Ellen Burn


    July 26, 2022

    I am a current client of this provider

    I enrolled my mother with Home Instead basically to help her with her daily errands and companionship but it has become so much more than that.Her aide has built a strong relationship with her over the last year… I was shockingly surprised when her aide ( her angel fallen from heaven as she likes to call her ) sent me videos of my mother singing and dancing all over the place. I can't visit her as often as I want for work reasons but knowing that my mom is happy in my absence is a truly satisfying!

    Taylor Preston


    June 6, 2022


    My father was diagnosed with cancer and needed 24/7 care The Home Instead staff was so caring and professional that it made our journey easier. They allowed us to keep my father at home for longer during this COVID-19 times. The team that was sent to me surpassed all my expectations and I wouldn't blink to recommend this agency to anyone else. FIVE STARS PLUS

    Sarah Hoffman


    September 2, 2021

    I am a past client of this provider

    We used Home Instead for my mother in law last year. Professional and caring staff, great service. The caregivers were on time, knowledgeable and proactive. Would definitely recommend!

    Lynn NYC


    July 21, 2021

    I am a current client of this provider

    Very efficient, super helpful staff. Aides are reliable, honest and arrive on time.

    Lorena Hirst


    July 8, 2021

    I am a current client of this provider

    We are satisfied with the service provided by Home Instead, the aides sent for my parents were kind and very helpful.

    Jeanette Freid


    May 6, 2021

    I am a past client of this provider

    The Manhattan office of Home Instead took care of my sister for 3 years and I can only say that they were so responsive, so caring and were available 27 hours a day, 7 days a week at all hours. We drove them crazy and they treated us like royalty. They took care of her personal care needs, housekeeping, shopping, medications, took her out for walks. They were always on time. The caregivers were always kind. The office very responsive. God bless them

    John Rowland


    February 27, 2020

    I am a current client of this provider

    Wow. The social worker told me they were the best and they were. Their nurse came and assessed within 2 hours and within 5 hours we had round the clock service that was and continues to be seemless. Anytime there is a problem of many nature, we get called ASAP/ They even have tablets in the homne that allow us to see what is going on in the home and allows our dad to do a host of brain stimulating activities. Love this service.

    Christine D


    January 5, 2019

    I am a current client of this provider

    My uncle is 94 and living alone in Manhattan. I am so grateful I found Home Instead services to assist him daily. He is so much happier have the companionship and I am relieved to know he has a competent and kind caregiver. Thank you Home Instead !

    Rosie 4


    June 21, 2018

    I am a current client of this provider

    The first call to Home Instead is important. The lady they send to interview you and the ill person is important . They did a ;great job. The lady they sent is perfect. The billing department and handling the insurance issues has been terrific. Helper is always on time. Never rushes to leave. Caregiver has been wonderful.

    Lexington son


    January 31, 2018


    I have been very pleased with the care givers, and when we needed to put a professional care manager in place, we got an excellent referral.



    January 22, 2018

    I am a current client of this provider

    The care that Home Instead NYC has provided my Mother these past four years has been nothing short of superb. The agency is well run with very caring & competent staff. The home health aides provide dependable, attentive care while the office personnel provide very knowledgeable & excellent management of my Mother’s case. Excellence all-around has been our experience with Home Instead NYC!



    September 21, 2017

    I am a current client of this provider

    Having trusted Home Instead caregivers makes a huge difference in how your loved one can live comfortably at home instead of an institution.



    June 26, 2017

    I am a current client of this provider

    The staff at Home Instead is like having extended family who are reliable, friendly, supportive and eventually actually do become extended family!



    November 12, 2016

    I am a current client of this provider

    Home Instead has provided 24-hour live-in home care to my relative for the past five years. I have found them to be accessible and reliable. I especially appreciate the fact that the owner gives clients his cell-phone number and can be reached directly. The office staff is friendly and helpful. On the few occasions that I called them to request a change in health aide because of a "bad fit" with my relative, it was done readily and quickly. My relative now has had the same wonderful, dedicated primary aide for about three and a half years. Not only does she provide excellent physical care, but she has helped create a life for my relative by taking her out in her wheelchair into the community where she can interact with kids and enjoy some of the free public sites and events that Manhattan has to offer. Home instead has definitely improved the quality of my relative's life, and of mine as the overseer of her care.

    Elinor T


    November 8, 2016

    I am a past client of this provider

    We were very satisfied with the aides provides to us by Home Instead.

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    Services and Amenities of Home Instead - Manhattan, NY in New York, New York

    Agency Type

    • Full Service Agency
    • Agency Extra: Each Home Instead franchise office is independently owned and operated.

    Range of services

    • Companion Care
    • Range Of Services Extra: hospice support, Alzheimer's and other dementias care, chronic conditions

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Home Instead - Manhattan, NY in New York, New York

    Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.

    Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support.

    Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent.

    What You Need to Know About Home Instead

    • Founded in 1994 in Omaha, Nebraska
    • More than 1,000 locations in over 10 countries around the world
    • Offers in-home personal care, nursing care, dementia care and companionship for seniors
    • Home Instead is known for its kind, well-trained Care Pros and individualized care plans
    • Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
    • Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety

    What Home Care Services Does Home Instead Provide?

    Personal Care Services

    With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include:

    • Help with mobility, including standing, grooming, walking, and getting in and out of bed
    • Medication reminders
    • Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
    • Grocery shopping and assistance with other errands
    • Light to moderate housekeeping assistance, including laundry
    • Transportation to and from appointments or visits with loved ones
    • Regular companionship

    Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client.

    In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health.

    Alzheimer’s and Dementia Care

    Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following:

    • Assistance in establishing a stable daily routine
    • Meal preparation
    • Positive reinforcement
    • Assistance with social skills
    • Transportation to and from appointments, errands, and visits with loved ones

    Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs.

    Hospice Support

    When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours.

    Meal Prep & Home Helper

    Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers.


    Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout.


    Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities.

    What People Are Saying About Home Instead

    Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.”

    Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.”

    How Much Does Home Instead Charge for Home Care?

    Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area.

    When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area.

    Who Should Consider Home Instead?

    Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as:

    Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros.

    Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors.

    Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services.

    Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members.

    How to Get Started with Home Instead

    Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.

    Map of Home Instead - Manhattan, NY

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