BrightStar Care of South Minneapolis Metro Bloomington, MN

Wayne K_3

The agency has organized my pills, so I take them correctly. I like this agency because they're very efficient and smart and good.

Helen "Holly" D

They could make my life easier by being a little more careful about organizing out my pills, I've noticed that some are sometimes skipped. I like that they are dependable, reliable and professional.

Kevin _3

I would want better communication as a medical directive, and they don't tell me everything. I would like better communication.

Ann E_6

If it weren't for their services, we would be more like his caregivers rather than his family. I would recommend BrightStar to others because they're incredibly flexible, and have been very responsive to my father's changing needs and additional staffing needs over time.

Robert M_63

They can provide services that are the same person coming to do the services each time. I would recommend them because of the quality of the caregivers they have sent.

Carolyn T_7

Anything that I need they do. I'm very happy with it. The aides are very helpful, fun to be with, and always wanting to help.

Monica P_3

There are a couple of caregivers that are extraordinary. Theresa is great. I like how hard the staff works.

Barbara H_54

I work full time and I tried to get her ready while being in meetings and answer emails. She can get the one on one attention she needs. I really liked and connected with the branch manager. The caregivers had been fantastic, there is only one we need to change out because she is scared of dogs.

David D_33

The agency has listened to our needs and acted on them. I like how they communicate.

Pam H_8

Their kindness made a positive impact. They were very compassionate about their care. They are very responsive.

Chris K_9

It took a huge pressure off of me to care for my mother around the clock. I would recommend Bright Star Care because they had quick availability and accommodation.

Kevin O_5

We had no complaint. The communication was excellent. They always on time. I liked how they were nice to my mom. My mom loved them. They called me if there were any issues. They had great communication.

Karen B_55

They are short-staffed, so we never know who is coming or when. They could have more reliable caregivers.

Stephanie _2

Having someone here to help me is amazing. They are easy to work with.

Stanley _1

They have helped the most with toileting. They are very responsive to my request for changing dates and getting people here.

Robert _11

I have a nurse that comes every week, and she is excellent. She is the only reason I'm still with them. I had a cleaner that the VA wants me to get to help me in my recovery, and she showed up on a completely wrong day.

Sandy P_7

They gave us time to be able to stuff we needed to all while still taking care of our father. I like their flexibility and willing to help and work with you.

Norma C_9

I wish he had done what I asked him to do. The only caregiver I had was not committed to the care of the client.

Dave C_6

The caregiver is very helpful with all her wants and needs. They keep us in the loop and let us know what's going on.

Anonymous_5228

They make lunch for my parents. They go above and beyond my expectations.

Anonymous_6069

The person who comes out is friendly and takes initiative to do extra work. The quality of work could be improved and the people could be more friendly.

Ursula E

They send someone one ever to help me with things that are hard for me. It depends on the people that I am getting.

Raymond S_9

I live in Tennessee and my uncle is deaf. So they keep me informed, and I can communicate with him. I have talked with the leaders of the agency, and they are quality people. They have been able to work with issues. They are adaptable and have great customer service. The nurse, Renee, is phenomenal.

William B_20

The provider made it possible for me to be home and have care given to me in my home. They were all very friendly people in the company.

Vivica N

They asked what I would like for breakfast and would fix anything for me. I felt like a queen. They were very kind and very willing to help. There was nothing that I asked that they didn't do. They made me feel like royalty.

Casoline "cass" N

They wash and mop for me. They could remember what I told them to do the first time. Some seem to forget what I told them.

Kerry F

They have consistent caregivers, which is extremely important for my mom since she has dementia. I would recommend them because their communication is much better than our last provider.

Scott B_16

When the good people are here they are consistent and they show me that they care about me. They have staffing issues and some days that were not filled.

Paul _3

They should have more qualified people to help more. They need to have more qualified people.

Dennis J

It's been kind of difficult with my dad not wanting accept the help. I like that they are able to provide a safe person to accompany my father.

Shirley C_14

I had to cancel my appointment, and the staff was able to find me a caregiver for another day. I am just getting started, and so far I have had good luck with my caregivers.

Tony R_4

They helped us, though, by giving us back some time so we can work and have more quality time with him instead of just coming over and cleaning. They could communicate with me better about what is going on.

Anonymous_5023

I would expect more creativity in interacting with my mom. I think their communication and administration has been good, but their caregivers could be more creative and proactive.

Kathleen R_7

I have kind of a strange schedule with her and they have been accommodating of my last-minute timing with her, for the most part. I think they have friendly and accommodating staff. They seem to be supportive of their employees.

Sandra _2

We have a physical therapist helping him. He's getting a lot better now. There's nothing that they could improve on. They were somebody to help us out.

Ruie H

They did what they said they would do. Whatever their claim was they backed it up 100 percent. I like that they are honest and professional.

Tom L_9

I would like them to notify me if there are any problems. I would like to know if I am billed portal to portal or hourly.

Anonymous_4544

The caregivers will help with a catheter change. This agency is efficient and helpful.

Walter _1

They clean the floor and the dishes. They are friendly and courteous.

James H_30

They brighten up my day. They are cautious of the virus. They go shopping for me and do a lot of chores. They need better caregivers and managers. They need to be more selective in the hiring process.

Scott _2

They check my blood pressure and my pulse and if I've had a bowel movement today. They're very concerned about you when they come and they're very careful. I'm a disabled veteran and they know exactly what I need.

James _6

I don't have to worry about the pills I can just take what is in the capsules every day. When I get prescriptions from the VA sometimes they are new and I don't see them added to my list. I have a separate pill bottle. I take so many pills and some of them look alike. It is hard to tell. There is one I do not see if it is missing though, or a replacement, or addition. It looks different. It might be good to review each of the medications with the person who delivers the pills.

Paul D_1

Better than average I love them all. The nurse that comes to see me is a great job and I really like her.

James _10

They help most by coming to my apartment. It is individualized care. I had a nurse come into my home and they gave me a shot.

Anonymous_4422

I have lots of people coming in and out and I would just like more time by myself. It can sometimes be too much for me. They try to get someone that fits with you well and can do what you ask of them.

Marilyn _1

It's wonderful to have them to come in and call in any prescriptions that need to be filled. They come every two weeks on schedule. They're very accommodating. If I want them to do something a little different, they do it.

Anonymous_4370

The care really depends on the caregivers because some are better than others. I think that they are very responsible to let you know if they are going to be there or not.

Dan D_4

It was more about her attitude. The consistency of the care personnel could have improved. I liked their responsiveness.

Tonapah G

They made me really comfortable with the physical therapy. I like how the nurses are really easy to get along with and provided me with a lot of support.

Maynard _1

They have done some of the work that I needed to have done. They seem to be doing a good job and they are always on time.

Anonymous_4238

Since COVID, they haven't sent the same person all of the time and there is supposed to be a consistent nurse. They provide someone who does my hair.

Sylvia _1

They have been able to provide care for my dad that I could not. They are responsive when I call.

Cheryl B_10

They give me the infusions at home. I like that it is convenient.

Anonymous_4128

The most helpful part of the services was all of it. The agency was very accommodating on short notice and the care that my husband received was excellent.

Deanna V

I like having to be able to have a nurse come to the house instead of having to go to the clinic. Our nurse is fabulous. She sits and chats with the client and works around our schedule.

Thomas S_25

They are on time. They go over and above what I ask them to do and they are always available for any inside or outside chores that I need done.

John N_16

They could be more reliable and send more professional helpers. They are not meeting my expectations by any means. They need to improve the quality of the staff, their availability, and office manager. They send out schedules then change it. They send me uncaring people for the most part. I have had 2 great caregivers but both of them are unavailable to me.

Madonna _1

The caregiver helps with showering, laundry, and keeping mom company. The match they found for my mother was an excellent match.

Reginald L

They were great with the post op care. The staffing is very helpful.

Trina H

I like that it's convenient to have them come to my home. All of the nurse's have been very nice and competent.

Richard _6

BrightStar Care has helped the most in solving my problem I had with my left leg. I like that BrightStar Care is personable, friendly, and helpful.

Eric _1

They could encourage him to walk a little bit more. They need to improve the time of day they arrive. They arrive on the right day, but sometimes it is 10 and sometimes it's closer to 11.

Anonymous_3756

They give me companionship which I need. I like the companion that I have at this time which is nice.

Anonymous_3623

The most helpful is that they help me stay on task. Otherwise I'm all over the place. They are always accommodating.

Myron _1

They help by getting me moved into my new place. They always follow through on what they say they will do. If they say they will be here at 10 o'clock they are here at 10 o'clock.

Bradley M

They have made my life easier, and my legs are much better because of them. They have been prompt, and I like the provider that comes.

Ginger D

They could show up which would be more helpful to him because they sometimes just don't show up. I have a couple of employees who have been coming on a long-term basis.

Mavis N

They kept the same staff and sent a caregiver that was absolutely great. All of them were very good. They kept the same time with him the whole time he needed them.

Jennifer D_7

I don't think they could have made my life easier. They were very easy to work with.

Donna B_15

They do light housekeeping for us and make meals at lunch. I've had some problems with the aides that have come to my home. Some aides don't even show up. They do the things the way they want to and not the way I ask. They used too much supplies, and I asked them to slow down.

Florence _1

They made his life easier by playing cards with him, and he loved that. They were good at entertaining him, and they helped him exercise and walk. I liked that they were very prompt, dependable, and caring.

Donald _2

When I went out of town, everything was good while I was gone. I told my support group about BrightStar Care and how great they are.

Anonymous_2854

I think the services will help more in the future. I have been declining, so I am sure they will help me stay at home. They do whatever I want and need.

Elizabeth C_16

They provide a social component for my grandfather. The first time we used them, we got a female caregiver, but we would have liked a male. They could have asked about our preferences beforehand.

William _8

I don't have complaints, but nobody is perfect. The nurse was over the other day. So far, it has been really great. The other day, my caregiver was late, but he called to let me know.

Mary Lou J

We do a morning routine. They help with bowel movements, range of motion, and preparation for the day. They're responsible, and they do what they say they'll do and follow up. I have a good person.

Kelly S_6

It allows us to function as a family while still getting treatments in our home. It is really individualized. We have a standard routine and schedule, so we know the people who are coming into our home.

Jean O_1

She is efficient, and I don't have to tell her what to do because she knows what to do. I love my caretaker because she is wonderful. My caretaker is kind, friendly, and is a sweetheart.

Tom B_8

They give me a break, and I know that my significant other is in good hands. They have a very nice relationship. They're very well run and professional. They're very competent and easy to work with.

Anonymous_2426

They could have had better and more direct communication with me when the caregivers couldn't come. I liked that their caregivers seemed to be well trained.

Anonymous_1462

They clean the house and do some of my chores. They let you know if someone isn't going to be there or is going to be late.

Patrick _2

The woman who comes is just excellent, and she takes my husband out. He always has a good time. The quarterly visits are not necessary in my case. There have been some problems with them getting the billing info from the insurance company.

David _5

I've had problems with getting around, so they help me with getting out. They're on time, and they very adequate with the work that they do.

David _3

They change my clothing. I need help because I have a bad back. They help a lot with my socks and in the shower. I think they are responsible and good people. They know what they are doing.

Marlene B_1

The caregiver talks to my loved one and makes sure they have their lunch. The caregiver does a beautiful job. It's nice to have someone here to do things that I can't do. We adore the caregiver who comes and my loved one likes them, which is a big deal. We went through a lot of people to find our caregiver. The people I deal with are wonderful.

George _1

They don't make much of an impact. They bathe him, clean his bathroom, and bedroom. They help with laundry and change his bedding. They also do light housekeeping. They are always on time and do what they're supposed to do.

Diane M_2

I just needed someone to help with medication reminder and just be there for her and help if needed. I was really happy with the nurse that we had, but I was very disappointed in the organization of the office and their communication.

Erik _1

They appeared and did what they were supposed to do and were courteous. I could get away. They were really good, but we didn't have them for long. They were on time, courteous, and efficient.

Sherry M_6

The caregiver needs to do a little bit more around the house. When I call in to make arrangements, they are professional.

Donna M_8

I was laid up for three weeks, and I didn't have to worry a bit about Don. He was well-taken care of. It was not bad at all, compared to what it could have been. I like the nurse that comes over here. She is sharp and she is completely dependable with medication. My husband had another helper while I was in the hospital, and she was just wonderful to him. She got him out walking.

Jacklyn _1

They help me most by allowing me a break from my son's care. I don't have to worry about him while they are there with him. I can get a sitter in 24-hour notice or emergency support. I love that I don't have to pay them each time they leave.

Anonymous_713

I think my loved one would have liked more conversation during the care. It's hard to say, since some of the people were okay in what they did. They were not always sure in their care for the patient.

Jerry K_3

It helps by relieving me of doing the house care and it makes it so that I can devote my time to him. They are reliable and I am more than satisfied with who they send me.

Gayle P

It made life easier because I don't have to worry about them as much. The CNA's are really good and it's easy to talk to the nurse when I have questions.

Debra T

They picked up the days that hospice couldn't come, and that helped in that I didn't have to bear the whole burden. It was an extra helping hand when we needed it.

Anonymous

They were unable to schedule the caregivers they promised. They wasted a lot of my time on intake and then were unable to provide the caregivers. And about half of the caregivers were grossly unqualified. The schedulers sucked and communication was terrible. It made the situation worse. It caused a lot of confusion and fear.

Grace

I like the caregiver that I have. She is absolutely amazing with me. I cannot stress it enough of how wonderful she is. The services make my life easier because I get help with so many things that I struggle with.

Martha P_2

I would recommend this location of BrightStar Care because they are much better than my old location. They are much better at communicating. The services provided by BrightStar Care are very good and make my life better because my substitute caregiver will do anything I ask her to do.

Don D

We've had really good service from BrightStar Care. We don't have daily contact with the caregiver, but when she comes, it's a big impact. She cleans, does my loved one's shower, and does the laundry.

Caragh B_1

When I first contacted the office, BrightStar Care came out and was wonderful. However, I contacted them again and it took a month for someone to come out and help my mom. I called the office to reschedule and it was 3 weeks until they got anyone out there. It was completely unacceptable. I waited to see how long it was going to take, and finally I called the manager wanting to cancel the contract. The office lady didn't call or leave messages, but she told the manager that she had. She lied to me saying I didn't contact them. BrightStar Care was helpful, it was great to have them come in. There was one instance where there was a mix up with the cleaners that come in and deep clean the house since they didn't come one week. One of the caregivers reported us to the county. I thought that was a bit dramatic. The aggravation that I had to deal with far outweighed the benefit of having BrightStar Care.

Martin B_2

I would tell a friend that BrightStar Care has great caregivers. The impact is positive by helping beneficially to our needs.

Shirley L_1

BrightStar Care came right when I needed them. BrightStar Care made my life easier because I was able to go to work.

Annette L_2

There is a great inconsistency in caregivers. We never know who is coming. We have the care frequently and it is very needed. However they could do much better.

Anonymous_230

We seemed to get all of the bad caregivers that were there. It was just hard for us. It started out good, but then went to pots. BrightStar Care would keep the caregivers who were padding their hours and who were not trustworthy. These caregivers should not be working at BrightStar Care. It started out great and went downhill from there. It seemed like a job that they just learned as they went along.

Theresa T

BrightStar Care is good. BrightStar Care has helped me with what I have to do.