Always Best Care of Greater Worcester

Pam

We worked with Always Best Care to provide 24-hour care for our parents who needed additional help to stay in their home. The care workers were helpful, caring, and provided the support and peace of mind needed. In addition to the care workers, office staff were regularly reachable and patient with multiple questions! Although it was a short term placement, about 3 months, I'd recommend and would use them again if the need arises.

Lisa

I can’t say enough great things about Always Best Care Senior Services! We used them to help move my aunt from Boston to Phoenix, and I literally couldn’t have done it without them. From my first interaction with Ron to set things up to Kingsley helping (that word doesn’t begin to describe his patience and calmness) to the most amazing caregiver I’ve ever encountered, Sarah, they handled her every need while also ensuring me it would all be okay. Another passenger on the plane even commented how amazing Sarah was with my aunt! They were truly amazing, and I would not hesitate to recommend them to anyone for any health care they provide!

Provider Response

RMC2

My mom is 93 and had COVID-19, requiring hospitalization for shortness of breath and treatment with oxygen. I would have cared for my mom, but I got sick. I contacted ABCSS twelve hours before I started caring for my mom. My mom had some brain fog and some fluid balance issues. They responded that they could provide my mom with 11 hours of care a day, starting the day I was to be there. The next morning, an aide came with a supervisor to see my Mom. My goals for that day were small: to coax my mother to see the hairdresser, wash her hair, and ensure she took her medications. The aide was able to do that, to give my mom medication that was set out, to encourage her to drink and to walk in the halls. The following day, the aide encouraged her to shower and get dressed. My mom left her apartment to go to the dining room and eat with her friends. My mom might have required another hospitalization without the aide coaxing her to eat and drink reliably. Having an aide helped my mom regain some of her independence despite her brain fog and helped reinstitute the daily schedule that my mom had before her hospitalization. I had initially been contracted for 8 days, but with my mother's progress, I could terminate one-to-one care in just 6 days! I helped by setting daily goals, but the aide coaxed my mother toward health. I highly recommend this agency. I thank Georgianna for her care of my mother.

Provider Response

Kristin B

Our 85 year old mother needed overnight care following repeated hospitalizations over a 9 month period and ensuing hospice care. We called Kingsley, the Director, who was kind, gracious, professional, and knowledgeable. Flexible scheduling was also a priority and we always received immediate attention. The Director even brought over the PCAs personally to introduce them and would visit to ensure our mother’s needs were being met.The office staff and PCAs were kind and professional. Overall would highly recommend this agency.

Provider Response

Diane

Always Best Care of Greater Worcester is wonderful. The person who answers the telephone (her name is Donna), and she's older like we are. She has a clue about what we're talking about when we're asking for help and why, so it becomes a very personal conversation. I was introduced to the director. He is an RN, plus a few other things. When he comes in to do the assessment for what you need, he works really hard at putting together the right caregiver with the person asking. He was just absolutely lovely. We needed somebody who could drive to do errands, and then I needed help with the laundry and occasional meals. The caregiver picks up and tidies around. She does bathing for my husband, who is almost bedbound. She does other simple health-related things for him. For me, she helps with my bathing because I have a bad back and bad knees. She's nice, and she's sweet. She can be a little tough when she needs to be, which is what we wanted. Not to be abusive, but just someone with a firm hand. When you don't feel well, you tend to act like a 7-year-old; it doesn't matter how old you are. She is just lovely. We couldn't ask for anything better.

Provider Response