Assisting Hands - Boston Northwest Lexington, MA

Theodore N_2

It contributes a lot. The person they assigned me went above and beyond what was required.

Scott M_17

I really like our home care person, my dad doesn't, but it's made a big difference for us as his kids to know that he's got lunch and dinner ready for him. I would recommend them because they're very easy to work with, and all information is available online. I've never had an issue with them.

Cordelia P

The provider is reliable for my father. My father responds best to a pier or companion, rather than someone who just sits on the side.

Anonymous_7426

It's my husband receiving the services, the aid comes twice a week, and it has a good impact on my husband. I like that they are responsive and they sent a fine aide.

Carl H_5

Being here has helped her most, being present. They feed her, and help her get to the bathroom. They also entertain her. There is a lot of inconsistency in the coverage. They have some really good standard one, but when they can't come, the ones that are less qualified come.

Provider Response

Winthrop H

The caregivers assisted in helping me to help my wife, and they provided services for my wife that she needed. I liked that they had qualified people that were very loyal to their job and very timely. They always showed up, and I just liked the people they provided us with.

Provider Response

Gerald H_5

She works to develop a rapport with my wife. That is the most important thing. I like that they are responsive.

Amie S

They are making sure my mom takes her medications every day. Everything was handled very efficiently, no issues, and my mom likes the aides.

Helena B

They have provided high quality care. The aides are high quality.

Provider Response

Dorothy G_8

They have been supportive and keep in touch. They are caring and compassionate.

Jodi B_2

The aide that is working for him is kind, communicative, and willing to meet the customer where he is to provide the best level of care for him. I like the ease of communication.

Mike G_22

The reliability of having someone there with Antone has been good. They are more reliable than the pother people we had, and give good service.

Ute S

They help him in the morning with toileting. I like that they treat their employees very well.

Anonymous_6387

They've been very helpful. I like the caregivers that we've settled on.

Provider Response

Jon V

The most important help we've gotten is from caregivers that provide a good level of care for dad. I'd tell a friend that I really like their communication, it's really good.

Provider Response

Anonymous_3058

The caregiver does a great job with my mother. The services are very impactful on my mother's daily life. The agency's prices for their services keep going up. We also haven't been satisfied lately with the communication from the agency.

Provider Response

Anonymous_5734

So far its been positive. She really likes the help and the caregivers. So far so good but we have not been with them very long. We could directly communicate with the caregiver instead of going to through the office staff.

Anonymous_5637

They supplied caregivers to us. They need to have lower staff turnover.

Leslie P_5

It is always hard to have people in your house providing care and doing things you are used to doing. The caregiver has been able to get to know the client and his likes and dislikes. She is able to meet his needs without a tremendous amount of direction. They are very attentive to our needs and check in with us to make sure we have the services we need.

Provider Response

Anonymous_5396

The home care has helped the most. I like that they provide wonderful, caring people.

Provider Response

Jennifer B_12

It is helpful for them to be there. They have been very responsive to our needs.

Provider Response

Sheila H_5

She is in great hands and I don't have to worry about her. They have been great; my mom is hard to please.

Pat C_7

I was in need of their help. One thing they did was they came by during the night to care for him, so I could get some sleep. I like how they were always willing to try to help me to find solutions to the client's problems.

Rachel S_4

She wants to stay in her home but can't do everything so they allow her to stay in her home and have some independence. I like that it's easy to communicate with them. If I have any concerns, they are on top of it.

Prakash G

They are very good, and I like the people coming here, but I think we just need to get to a point where we are familiar with the new caregiver too. We have only had them for a few weeks. One person is very good, and he does the best he can. They make an effort to find the right people. That was the biggest problem when we first started. We finally found two people we like.

Provider Response

Gary K_5

They're very good with communication. They were very quick to reach out when I had a question. That was great. I like the quality of the assistance they provide.

Provider Response

Kristen M_2

It's been a positive experience overall because our caregivers are great. It was an easy process with the care.

Provider Response

Anna A

We had the services a few hours a day and it worked out fine for what my mom needed at the time. It helped my mom transition to an assisted living. I feel comfortable with the services.

Meg C_1

They could be a little more persuasive in getting my mom out and doing things. They are very responsive and they are very caring.

Susan T_12

They are reliable and personable. They made it so that I didn't have to worry while I worked. They have good people working for them.

Jane E

We were lucky. She was an RN and she was able to assess my husband's condition. She reassured me. They were very good at organizing things.

Chris S_11

It's had a positive impact, I think they've been very responsive. He can be impossible to work with, it's the highest compliment to someone if he hasn't fired them. I think they've been very flexible. They seem to have nice people who work for them.

Susan W_12

They help with transferring, administering meds, and companionship. They are personal and they stay on top of the service.

Christine C_8

It makes my life less stressful knowing that my loved one is being cared for. I just like that they are helpful and flexible. They are conscientious as well.

Laura P_6

They are just right there to help, and they are wonderful people. They take into consideration all of your needs. They had a rough job since she was in quarantine, and they did an outstanding job.

Anonymous_2816

They do perfectly well, but other providers provide the same package. There is nothing above and beyond they do compared to other agencies. I appreciate their willingness to be here early in the morning for me. They try really hard to keep me well informed about my care and who will be providing it. They try to provide people I am familiar with.

Candice K

I think they could have a little bit more assertiveness in making sure she is always exceeding her physical needs and mobility. They can continue to encourage her with her fitness level. I like that they find a good match for my mom, and I do like that their caretakers are timely and responsive with the care.

Sylvia K_1

Someone came out and assessed the situation, and he would always come with the new caregiver to introduce them and make sure that my mom was comfortable, which was nice. I liked that the owner of the branch was superb.

Ginnie S

They were always there on time. If I had a question, there was always someone who could give me information. They were quick to get someone. It didn't take forever. They were efficient.