Home Instead - Des Plaines, IL

Offers Home Care

24 Reviews
Call (800) 973-1841
Home Instead - Des Plaines, IL (800) 973-1841

Reviews of Home Instead - Des Plaines, IL

24 Reviews Write a review

Home Care Reviews for Home Instead - Des Plaines, IL

November 13, 2020

By Bob and Donna.

I am a current client of this provider

Home Instead Des Plaines provided over a year of service of care to my wife and I. Their Caregivers are excellent and become part of the family. The case manager we have is excellent and have helped us along the way. Their Caregivers allows us to get back to where we are nearly 100 percent back to normal. Fantastic group of people that care.

September 09, 2020

By mal1

I am a current client of this provider

The Home-Instead Team has been great to work with as they provide 24 hours home care services for my relative. I am advised on a weekly basis which caregiver will be on duty and which administrator/nurse will be on call. I have been very pleased with the level of communication provided by the entire team. Any questions or concerns that I may have are quickly addressed. Often, they will make helpful suggestions/solutions that I am not aware of. I may not have all the team members names, but the ones I would like to give a special thanks to are: Brittany, Ritika, Daisy, Dottie, Lynette, Nahomy, Tamara, Olusola, Christina, Jazz and Nikie. Keep up the good work and may thanks.

May 26, 2020

By Redrow

I am a past client of this provider

My husband needed daily care while I was at work. Caregiver Gary was wonderful. He took care of my husband with compassion, kindness and understanding. A true blessing. I was comforted knowing my husband was getting the best care and he was happy. I highly recommend Home Instead. Everyone from the first meeting was caring and responsive to our needs.

May 24, 2020

By A L.my

I am a current client of this provider

Very good customer service. The home care staff has been great with my mother. They are self motivated doing cleaning, laundry and preparing meals. They are very pleasant professional people and we are pleased we were referred to Home Instead. We have no issues with tardiness or no shows.

February 07, 2020

By Theresa

I am a current client of this provider

I am happy with the quality of my caregiver, a very pleasant person.

January 28, 2020

By John in Park Ridge

I am a current client of this provider

My mother's care giver is wonderful. She is receiving excellent care. Also, when unexpected things come up, it's nice to have a company that will assign another care giver in the absence.

January 28, 2020

By George B

I am a current client of this provider

Easy to work with. The whole process was extremely easy. Listened and made suggestions to any concerns I had.

May 08, 2019

By S.Grauer

I am a past client of this provider

Our daughter recommended Home Instead Senior Care-DesPlaines . It was a positive referral. Their caregiver Eve,was pleasant, efficient and an excellent companion for my wife. She arrived early and stayed late when necessary. We were most pleased with her work. Agency called us periodically to inquire if needed any additional assistance. As bonus, our two canine "Kids" also enjoyed Eve's company. S.Grauer

April 14, 2019

By J. Harris

I am a current client of this provider

With very little notice, we needed over-night care. A friend recommended Home Instead Senior Care. The person answering the phone was very informed and helpful. The caregiver arrived that night and was punctual, friendly and very skilled in caring for patients during the night. She totally accommodated our schedule and any requests we asked of her (even those we didn't request). We highly recommend Home Instead!!!

March 20, 2019

By Amy E.

I am a current client of this provider

I contacted Home Instead on the advice of a trusted friend. My mother's current health situation seems more long-term, and I am happy to say that Home Instead has placed a very caring, warm and gracious caregiver to help keep my mother safe and comfortable in her home. In my experience, the secret sauce is in being able to match the needs and personalities of care giver and client, and the match made by Home Instead has been spot on. My mother's mood has improved (and thereby my mood has improved) and she looks forward to the help and companionship she is receiving. The Home Instead staff have been helpful when I have needed it, and are attentive to follow-ups when appropriate. The staff has been timely when we have met with them, and the caregiver is always on time. You know you are dealing with pros when regular interactions become part of your normal routine without much interruption. I am truly appreciative of the service my mother and I have received.

February 23, 2019

By John L D

I am a current client of this provider

The staff was excellent and helped us design a program for my 90 mother to return to independent living after being released from Rehab due to a serious infection. This was done over a ten week period starting with 24 hour care and reducing over time as she regained her strength. We were satisfied with the quality of the care givers and would recommend Home Instead to others.

November 23, 2018

By julio813

I am a current client of this provider

Home Instead has provided outstanding care for my mom. I highly recommend them. The caregivers are kind, caring and strive to provide the best care. Every effort has been made to match up compatible caregivers for my mom. My mom loves her caregivers! Quality control is excellent. Mom is visited regularly by a nurse to assess her needs and ensure they are being met. I have peace of mind knowing she is safe and happy. Communication with me has been outstanding. I receive regular updates from mom’s client care manager, Chelli. I have found her to be organized, flexible and very pleasant to work with.

July 31, 2018

By Philip

I am a current client of this provider

My experience with Home Instead the last two years has been fine. My primary caregiver is remarkable. My weekend caregiver is reliable and forehanded. My fill-ins are cheerful and competent. I recommend Home Instead strongly.

July 24, 2018

By Joan B.


The agency provides overnight care (7:00 pm to 7:00 am) for our 95-year-old mother who is frail and too much of a fall risk to leave on her own overnight. Our family has 3 caregivers who divide the work week; each of them is nearly always on time. If they arrive late (due to a bus being late), the agency deducts that time from our bill. All of our family have had positive interactions with the caregivers and it is obvious that they have a fondness for our mom and care about her welfare. They are very attentive to her and make sure that they issue medications and put her oxygen on when she goes to bed. Although two of us live out of state, we have met the caregivers and feel comfortable entrusting our mother's care to them. There have been several times when our mom has not felt well; the caregiver has phoned the hospice nurse and stayed with Mom until she was feeling better. As for the agency itself, the staff members we have spoken with have all been professional, caring, and efficient. Any instructions we have had for the caregivers have been passed on to them immediately. We are pretty confident that, because of Home Instead, our mother will be able to stay in her own apartment until she passes away.

June 30, 2018

By Judy F

I am a current client of this provider

I arrived home from the hospital and rehab after hip surgery and a heart attack. A Home Instead representative had met with me and my family whiIe I was in rehab to assess my needs. They provided home care assistance with bathing, grooming, and dressing as well as household tasks. Staff always arrived on time, and were attuned to my needs. They were highly competent, warm and interested in me. The office staff were always available to answer questions, and responsive to any requests. I highly recommend this agency.

August 16, 2017

By marianm

I am a current client of this provider

My Mom has 24 hour care. All of our regular caregivers are kind, gentle, reliable and very competent.
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About Home Instead - Des Plaines, IL

Home Instead is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.

Home Instead - Caregiver Skills

Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.

Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.

Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.

Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.

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Services and Amenities of Home Instead - Des Plaines, IL

Agency Type

  • Full Service Agency
  • Agency Extra: Each Home Instead Franchise Office Is Independently Owned And Operated.

Range of services

  • Companion Care
  • Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance


  • In Person Interviews
  • Reference Checks
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening


  • Continual Training

Training Areas

  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care

Payment details

  • Payroll Provided For Caregivers


  • Bonded And Insured
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Home Instead - Des Plaines, IL

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