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Home Instead - Des Plaines, IL

11 N Northwest Hwy , Park Ridge, IL 60068

(800) 558-0653

Verified Partner

4.92

(25 reviews)

Offers Home Care
Top rated on Caring.com

2021, 2022, 2023

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Reviews of Home Instead - Des Plaines, IL in Park Ridge, Illinois

4.92

(25 reviews)

    Top rated on Caring.com

    2021, 2022, 2023

    View More

    Agnes W.

    5

    March 1, 2024

    Other

    I found this company via a Google search when I was looking for help for home with mom. They had good reviews so I figured I'd give it a try. From the moment I sent a request for info online, this company was responsive and attentive. They contacted me in under 24 hours, followed up when they said they would, if anything changed with appointment times or anything else...they notified me immediately. Nevena, the care planning manager was awesome. She came to our home to meet the family. She was respectful, knowledgeable and made me feel comfortable in knowing that mom would be safe in their care. Nevena knows her job, provided answers to our questions and made us feel at ease. In a time when customer service is lacking and there are many choices in companies, I would recommend Home instead to anyone looking for help with their loved ones at home. Thank you Nevena and Home Instead Senior Care!

    AMTB

    5

    April 4, 2022

    I am a past client of this provider

    Lovely, dependable caregivers! And very supportive, responsive office staff!

    Mara K

    5

    April 3, 2022

    I am a current client of this provider

    The journey of aging can be a daily struggle. A little caring can go a long way in giving a senior some joy. My mother's caregiver puts a smile on her face when she sees her in the morning. She calls her caregiver "Sunshine." Not only does her Home Instead caregiver tend politely and expertly to my mother's daily needs, she also supplies solace and kindness. I am so grateful to have her bring hope and care at home.

    Trina Courtney

    5

    March 29, 2022

    I am a past client of this provider

    Home Instead was very responsive and helpful when my parents were going through a tough time. They were able to quickly assess the type of help that my folks needed and get someone to their house to help.

    MEK46

    5

    November 26, 2021

    I am a current client of this provider

    Very dependable agency with responsive and responsible management. Excellent, experienced caregivers. Unlike other agencies, Home Instead does not try to upsell you on additional services you don’t really need. Highly recommend.

    JRuizJr

    5

    September 9, 2021

    I am a current client of this provider

    We are very happy with the service and all the individuals that were sent to us were excellent. This was much needed to transition into the hike after rehabilitation. We are very thankful for their service and will use them again.

    TomB60

    5

    August 26, 2021

    I am a past client of this provider

    The caregivers were very kind and compassionate. They made my father very comfortable. Alerted me when he seemed a little quieter than usual. Took the time to really get to know him. They always arrived on time which put my mind at ease. I highly recommend them.

    KENNETH L

    5

    August 1, 2021

    I am a current client of this provider

    Good afternoon. We have daily care for my mom. We were looking for a service that would care for my mom, be reliable, dependable, understanding of her individual needs. We are a very close family and we also needed good communication with the agency and with the caregivers. Also, caregivers go on vacation. We needed the temporary caregivers to provide the same care and communication. Home Instead is understanding, patient, and communicates well. The caregivers are wonderful. They check all of the boxes and then some. My mom is doing well. We are very grateful for Home Instead and their caregivers. We would highly recommend them to anyone. Kenneth L

    Karen My

    5

    June 3, 2021

    Other

    From the moment we started working with the staff I knew I was in good hands. My mom was set up with two caregivers that have been everything we have hoped for. They are professional, caring, and most of all trustworthy. Home Instead always answers my questions quickly, they are accommodating in times of increased need and I do not have any doubts my mom is in the right hands. I am so happy to rely on Home Instead for my mom's care 24/7.

    Bob and Donna.

    5

    November 13, 2020

    I am a current client of this provider

    Home Instead Des Plaines provided over a year of service of care to my wife and I. Their Caregivers are excellent and become part of the family. The case manager we have is excellent and have helped us along the way. Their Caregivers allows us to get back to where we are nearly 100 percent back to normal. Fantastic group of people that care.

    mal1

    5

    September 10, 2020

    I am a current client of this provider

    The Home-Instead Team has been great to work with as they provide 24 hours home care services for my relative. I am advised on a weekly basis which caregiver will be on duty and which administrator/nurse will be on call. I have been very pleased with the level of communication provided by the entire team. Any questions or concerns that I may have are quickly addressed. Often, they will make helpful suggestions/solutions that I am not aware of. I may not have all the team members names, but the ones I would like to give a special thanks to are: Brittany, Ritika, Daisy, Dottie, Lynette, Nahomy, Tamara, Olusola, Christina, Jazz and Nikie. Keep up the good work and may thanks.

    Redrow

    5

    May 26, 2020

    I am a past client of this provider

    My husband needed daily care while I was at work. Caregiver Gary was wonderful. He took care of my husband with compassion, kindness and understanding. A true blessing. I was comforted knowing my husband was getting the best care and he was happy. I highly recommend Home Instead. Everyone from the first meeting was caring and responsive to our needs.

    A L.my

    5

    May 24, 2020

    I am a current client of this provider

    Very good customer service. The home care staff has been great with my mother. They are self motivated doing cleaning, laundry and preparing meals. They are very pleasant professional people and we are pleased we were referred to Home Instead. We have no issues with tardiness or no shows.

    Theresa

    5

    February 7, 2020

    I am a current client of this provider

    I am happy with the quality of my caregiver, a very pleasant person.

    John in Park Ridge

    5

    January 29, 2020

    I am a current client of this provider

    My mother's care giver is wonderful. She is receiving excellent care. Also, when unexpected things come up, it's nice to have a company that will assign another care giver in the absence.

    George B

    5

    January 28, 2020

    I am a current client of this provider

    Easy to work with. The whole process was extremely easy. Listened and made suggestions to any concerns I had.

    S.Grauer

    5

    May 9, 2019

    I am a past client of this provider

    Our daughter recommended Home Instead Senior Care-DesPlaines . It was a positive referral. Their caregiver Eve,was pleasant, efficient and an excellent companion for my wife. She arrived early and stayed late when necessary. We were most pleased with her work. Agency called us periodically to inquire if needed any additional assistance. As bonus, our two canine "Kids" also enjoyed Eve's company. S.Grauer

    J. Harris

    5

    April 14, 2019

    I am a current client of this provider

    With very little notice, we needed over-night care. A friend recommended Home Instead Senior Care. The person answering the phone was very informed and helpful. The caregiver arrived that night and was punctual, friendly and very skilled in caring for patients during the night. She totally accommodated our schedule and any requests we asked of her (even those we didn't request). We highly recommend Home Instead!!!

    Amy E.

    4

    March 20, 2019

    I am a current client of this provider

    I contacted Home Instead on the advice of a trusted friend. My mother's current health situation seems more long-term, and I am happy to say that Home Instead has placed a very caring, warm and gracious caregiver to help keep my mother safe and comfortable in her home. In my experience, the secret sauce is in being able to match the needs and personalities of care giver and client, and the match made by Home Instead has been spot on. My mother's mood has improved (and thereby my mood has improved) and she looks forward to the help and companionship she is receiving. The Home Instead staff have been helpful when I have needed it, and are attentive to follow-ups when appropriate. The staff has been timely when we have met with them, and the caregiver is always on time. You know you are dealing with pros when regular interactions become part of your normal routine without much interruption. I am truly appreciative of the service my mother and I have received.

    John L D

    5

    February 23, 2019

    I am a current client of this provider

    The staff was excellent and helped us design a program for my 90 mother to return to independent living after being released from Rehab due to a serious infection. This was done over a ten week period starting with 24 hour care and reducing over time as she regained her strength. We were satisfied with the quality of the care givers and would recommend Home Instead to others.

    julio813

    5

    November 23, 2018

    I am a current client of this provider

    Home Instead has provided outstanding care for my mom. I highly recommend them. The caregivers are kind, caring and strive to provide the best care. Every effort has been made to match up compatible caregivers for my mom. My mom loves her caregivers! Quality control is excellent. Mom is visited regularly by a nurse to assess her needs and ensure they are being met. I have peace of mind knowing she is safe and happy. Communication with me has been outstanding. I receive regular updates from mom’s client care manager, Chelli. I have found her to be organized, flexible and very pleasant to work with.

    Philip

    4

    July 31, 2018

    I am a current client of this provider

    My experience with Home Instead the last two years has been fine. My primary caregiver is remarkable. My weekend caregiver is reliable and forehanded. My fill-ins are cheerful and competent. I recommend Home Instead strongly.

    Joan B.

    5

    July 25, 2018

    Other

    The agency provides overnight care (7:00 pm to 7:00 am) for our 95-year-old mother who is frail and too much of a fall risk to leave on her own overnight. Our family has 3 caregivers who divide the work week; each of them is nearly always on time. If they arrive late (due to a bus being late), the agency deducts that time from our bill. All of our family have had positive interactions with the caregivers and it is obvious that they have a fondness for our mom and care about her welfare. They are very attentive to her and make sure that they issue medications and put her oxygen on when she goes to bed. Although two of us live out of state, we have met the caregivers and feel comfortable entrusting our mother's care to them. There have been several times when our mom has not felt well; the caregiver has phoned the hospice nurse and stayed with Mom until she was feeling better. As for the agency itself, the staff members we have spoken with have all been professional, caring, and efficient. Any instructions we have had for the caregivers have been passed on to them immediately. We are pretty confident that, because of Home Instead, our mother will be able to stay in her own apartment until she passes away.

    Judy F

    5

    June 30, 2018

    I am a current client of this provider

    I arrived home from the hospital and rehab after hip surgery and a heart attack. A Home Instead representative had met with me and my family whiIe I was in rehab to assess my needs. They provided home care assistance with bathing, grooming, and dressing as well as household tasks. Staff always arrived on time, and were attuned to my needs. They were highly competent, warm and interested in me. The office staff were always available to answer questions, and responsive to any requests. I highly recommend this agency.

    marianm

    5

    August 16, 2017

    I am a current client of this provider

    My Mom has 24 hour care. All of our regular caregivers are kind, gentle, reliable and very competent.

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    Services and Amenities of Home Instead - Des Plaines, IL in Park Ridge, Illinois

    Agency Type

    • Full Service Agency
    • Agency Extra: Each Home Instead franchise office is independently owned and operated.

    Range of services

    • Companion Care
    • Range Of Services Extra: hospice support, Alzheimer's and other dementias care, chronic conditions

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Home Instead - Des Plaines, IL in Park Ridge, Illinois

    Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.

    Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support.

    Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent.

    What You Need to Know About Home Instead

    • Founded in 1994 in Omaha, Nebraska
    • More than 1,000 locations in over 10 countries around the world
    • Offers in-home personal care, nursing care, dementia care and companionship for seniors
    • Home Instead is known for its kind, well-trained Care Pros and individualized care plans
    • Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
    • Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety

    What Home Care Services Does Home Instead Provide?

    Personal Care Services

    With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include:

    • Help with mobility, including standing, grooming, walking, and getting in and out of bed
    • Medication reminders
    • Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
    • Grocery shopping and assistance with other errands
    • Light to moderate housekeeping assistance, including laundry
    • Transportation to and from appointments or visits with loved ones
    • Regular companionship

    Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client.

    In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health.

    Alzheimer’s and Dementia Care

    Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following:

    • Assistance in establishing a stable daily routine
    • Meal preparation
    • Positive reinforcement
    • Assistance with social skills
    • Transportation to and from appointments, errands, and visits with loved ones

    Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs.

    Hospice Support

    When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours.

    Meal Prep & Home Helper

    Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers.

    Transportation

    Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout.

    Companionship

    Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities.

    What People Are Saying About Home Instead

    Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.”

    Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.”

    How Much Does Home Instead Charge for Home Care?

    Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area.

    When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area.

    Who Should Consider Home Instead?

    Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as:

    Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros.

    Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors.

    Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services.

    Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members.

    How to Get Started with Home Instead

    Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.

    Map of Home Instead - Des Plaines, IL

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    The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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