Home Instead - North & South Side Chicago, IL

Offers Home Care

25 Reviews
Call (866) 936-1978
Home Instead - North & South Side Chicago, IL (866) 936-1978

Reviews of Home Instead - North & South Side Chicago, IL

25 Reviews Write a review

Home Care Reviews for Home Instead - North & South Side Chicago, IL

December 20, 2018

By Client of Home Instead

I am a current client of this provider

Caregivers are kind and well trained. I have found them to be very honest and reliable as well as willing to “go the extra mile” to be sure my mother is kept safe and healthy. Office is very responsive to any problems and concerns. They have always been able to arrange additional care quickly when I need it. I currently have 24 hour care for my mother.

November 12, 2018


I am a current client of this provider

Home Instead is currently providing care taking services to my 88 year old mother. My mother loves her helper and the substitutes we have needed occasionally. Everyone has been very helpful and attentive in our search for help and in maintaining the high quality of services provided to us. The staff has consistently arrived on time and have been wonderful in keeping me posted on how the day is going . They are patient and very engaging with my mother. We could not have asked for a more caring helper, case manager and office staff. Phone calls are always answered in person and questions handled in a timely manner. It has been a great help to me and my family to have Home Instead involved in my mothers' care.

September 19, 2018


I am a past client of this provider

Karen and her team are great. They totally 'get' that providing care for a parent involves interacting with and working with the family as well as the parent(s) who needs the help. Our needs over time have evolved and they have been very responsive and understanding. Always on top of the changes that were occurring and always communicating with us. The caregivers where excellent and well vetted.

June 27, 2018

By Gail Dukes

I am a past client of this provider

Review: My sister and I contacted Home Instead to assist us with the care of our 86 year old mother who suffers from dementia. We wanted someone who had experience with seniors with this complex and at times debilitating disease. We met with the Home Instead staff and explained to them what we needed. They listened and provided us with Rose, who was unbelievably kind, experienced and patient. She was always on time and went above and beyond caring for our mother. I would highly recommend Home Instead Senior Care to anyone who needs care for their loved ones! Gail

May 25, 2018

By C.L.

I am a current client of this provider

My mother is the client of Home Instead. She was starting to get where she couldn't stay by herself for the whole day. She was in an apartment upstairs from my brother but they work and I live in Glenview. What we decided to do is have somebody there three times a week and the other two days I would come once and my mother's brothers who also live in Chicago come the other day. My mother’s physician is asking her if she knew of any agencies that we could trust. She gave me the brochure, I looked at it and they had called Karen. They set up an appointment and they met with my mother, myself, my brother and his wife and my mother's two brothers. They were very professional and accommodating. They have somebody set up and brought her in to meet my mother. My mother wasn't exactly accepting but you know it’s almost close to one and a half years now. She has become more accepting but also a little worse. My mother’s got a VERY nice caregiver with her and I really appreciate it. The other thing that I really like is when there's a legal Holiday or things coming up they'll text right away, give us enough plans and always offer replacement (we haven't used a replacement yet because either one of the family members will go over to my mother). Its prompt and same thing if her caregiver has a sick day, they'll call early enough so something can be done. I appreciate that too. I also like the supervisory visits because there's somebody that comes in and sees what the caregivers are doing with my mother and how their relationship is working. Then, they always text me and give me a report. They’re very receptive and very willing to help. We really haven’t had any problems whatsoever. We're very pleased. I haven't heard anything because like I said my brother is downstairs. As far as our experience, it’s very trusting. There was never a disruption, problem or anything like that.

May 18, 2018

By Libby reed

I am a past client of this provider

Home Instead Senior care helped me with my mother for about three years. I experienced two owners and both bent over backwards to help my complicated family. Mom requested a caretaker with a car and they rose to the challenge. Matching the caretaker to the client is an art. The caretakers helped with meds, meals and light housework. They took Mom to doctors appts. and to her lunch bunch dates and sometimes just for a ride to get out of the house. Everything was documented so we knew what had happened daily. I live out of town and the caretakers made sure Mom got to the airport to fly to visit me and my siblings. It was a great relief to know she had help. The relief increased as Mom got weaker. I spent a lot of time with the caretakers during my many visits. I regularly met with the staff at their office and they did a great job of communicating with me from afar. I especially valued the fact that Home Instead dealt with GenWorth Insurance. The insurance company gave me a lot of grief in the beginning of this experience. The staff took care of all the billing. They recommended the lawyer we used for our estate planning. He was incredibly helpful. It takes a very special person to care for the elderly. The best caretakers do this because it is their calling. We had one of the best when my Mom died. I am eternally grateful. Thank you, Home Instead.

May 18, 2018

By Susan Schaalman Youdovin

I am a past client of this provider

My parents used Home Instead for two years. They passed away last year; my mother was 102 and my father was 100. They lived independently because of Home Instead. Two of them had 24/7 caregivers. The caregivers were extraordinarily helpful, kind, competent, professional and personal; that's what made it worked for them. My parents were both highly educated and both from Germany. They had very high standards for anybody who worked with them or around them, and they were tremendously pleased and happy to have Home Instead caregivers. The caregivers were extraordinarily qualified and adapted to my parents rather than creating a situation where my parents had to adapt and accept them. They went out of their way to accommodate my parents' schedule and their desires for good conversation rather than just "How are you"? or "How's the weather"?. They wanted to engage in discussions of the meaning of life and were up to the task every time. And once my parents died, the Home Instead people were tremendously helpful to my brother and me. I'm 73 when they died and my brother was 68. So we really didn't have the right to expect anybody to help us but the Home Instead people - all of them from Karen Stevenson, the owner of the agency to her executive staff and her professional staff who were caregivers were tremendously solicitous of my brother and me and helpful in getting through what could have been a very difficult period. It was still a tremendous loss and the Home Instead people were up to the task of comforting my brother and me and helping us organize life as it would go on. I can't say enough positive things about Home Instead. This happened from the minute we called Home Instead when we brought my father home from the hospital after his stroke (my mother was already somewhat disabled and she was really quite isolated because she had serious hearing loss and she was also having terrible vision issues) until we called Home Instead on the way home from the hospital. Karen Stevenson was there 20 minutes later when we got there. She had people that night from 3 in the afternoon until 6 in the afternoon. We were on our own but we knew somebody was coming and that also is an enormous bonus that she has a staff that she can call on to take over in minutes. Out of 5 stars I will give them 6, more than the stars that are available. I'm happy if anybody wants to call me and ask me direct me questions or hear my voice saying these things, I'm happy to do that.

May 13, 2018

By sajolie219

I am a current client of this provider

HomeInstead has been providing respite care for my aunt's fulltime in home caregiver for a few years now. We are pleased with their attention to details and schedules. Their scheduler works hard to make sure that the caregiver is a good fit and that our schedule needs are adhered to. It is basically seemless. A weight off our shoulders, indeed.

May 07, 2018

By Calise T.

I am a current client of this provider

Overall, we have had a very good experience with Home Instead. The caregivers they have assigned to my mother have been caring, compassionate and very capable. The Scheduling Coordinator works hard at getting last minute changes taken care of and the Client Care Manager listens to our concerns regarding our mother and offers advice and help to best meet her needs. As with any provider for a family member in need, you have to be the biggest advocate for your loved one, and, we do feel that Home Instead respects our position and tries to meet our expectations. We are pleased with this company.

May 07, 2018


I am a past client of this provider

Some people think that caring for a loved one is just a matter of having the right caregiver show up. This is a critical element to quality care and Home instead provides well screened and trained people who arrive on time and do what it takes to support the aging process. Caregivers are responsive and helpful. The agency's services are personalized to each client and include personal care, nutritional support, home support and assistance with issues related to memory loss. But Karen and her team understand that it takes more than just the right person and have created their Client Care Community approach that surrounds the person who needs care AND their family members to support the difficulties and challenges of the aging process. Most of us go through this journey once or twice in our lifetime and it is hard to navigate without some help - regardless of how skilled and talented each person might be in his / her own life. Karen's group takes the approach of providing "anticipatory guidance" to help see what is happening down the road so everyone can be ready. They are a cut above other home care agencies in everything they do. The responsiveness of the caregiver and the agency is exceptional.

May 01, 2018

By denisenowak

I am a current client of this provider

I'm a relatively new client, but the care my mother receives is exceptionally caring! And the office staff is helpful and efficient! My calls are returned promptly, and my concerns and questions are addressed to my satisfaction. Our caregiver arrives promptly, and is ready to help with whatever we need. We can't say enough good things about HomeInstead!

February 25, 2018

By Sharon 1819

I am a current client of this provider

We have used Home Instead for the past 2 years. They provide an in home caregiver 24/7 for an elderly friend. I am his guardian. Karen and her team have always been there for us - in the middle of the night, on weekends, you name it, they are always there. The entire staff is extremely responsive to phone calls and special requests. We interviewed several agencies before selecting Home Instead, I have not regretted our decision for a second.

November 13, 2017

By Dipankar

I am a current client of this provider

We have been using Home Instead Senior Care for six or seven weeks now. Everything is good. They're very professional. My wife is very comfortable with them. They're definitely worth considering and highly recommended.

May 10, 2016

By Reviewer127673150

I am a current client of this provider

Home Instead was always responsive. They were very quick to provide us what we needed and their helping personnel were always effective, pleasant and willing. I would recommend Home Instead unequivocal to anyone.

August 31, 2015

By R. Schraeder

I am a current client of this provider

They provide very good care for my husband's mother. We always had great communication with Home Instead office. No complaints.

July 27, 2011

By chocolateedl

I am a current client of this provider

My mother has severe Alzheimers and she has received nothing but the best care from the Home Instead agency. Mom has had several wonderful caregivers from this agency over the past several years, and her current caregiver has been helping her for over a year.Home Instead has always been there for us, and they have followed through even at the last minute , as well as supporting Mom and our family throughout her numerous hospitalizations and medical crises. We couldnt have asked for a more caring and supportive agency.

July 08, 2011

By fiftyfive

I am a past client of this provider

As a result of a pretty bad stroke, Home Instead was hired to care for my brother. The intitial contact with this coompany was very professional. The staff in the office was particularly helpful with explaining the care which would be provided. It's conveniently located, should the need arise to go into the office. Once the care started, I was thrown back at how helpful the lady was. In addidtion to the ""work"" she was doing, she was actually a nice companion for him. There were never any worries of dishonesty, nor did any problems ever arise. After seeing the professionalism and people skills this worker had, it appeared as though the training program given at Home Instead was a very thorough one. She was also well groomed. It had not been long since the stroke, and my brother could not do much at all for himself- so it was very relaxing to have a little time off to do other things while being able to trust that he was in good hands. I didn't really find anything to be disturbing about the company. The only negative was after ending the services for a while, we decided to reach out to the company for additional services, unfortunately we were told that it was not possible to be assigned the same worker. No additional information was given as to why, and at the time I was a bit disappointed. My brother was comfortable with her, and we really didn't want to take a chance with a new preson. We decided against getting services at that time, mainly because he was a lot better, and was pretty much doing everything on his own. In closing, I would like to re-emphasize that the service was great and professional, the staff was helpful, and the location is very convenient. It is my hope that my brother continues to improve and remain able to care for himself. However, should the need arise, I would definitely go back to Home Instead based on our prior experiences with the company.
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About Home Instead - North & South Side Chicago, IL


Home Instead is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.

Home Instead - Caregiver Skills

Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.

Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.

Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.

Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.

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Services and Amenities of Home Instead - North & South Side Chicago, IL

Agency Type

  • Full Service Agency
  • Agency Extra: Each Home Instead Franchise Office Is Independently Owned And Operated.

Range of services

  • Companion Care
  • Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance


  • In Person Interviews
  • Reference Checks
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening


  • Continual Training

Training Areas

  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care

Payment details

  • Payroll Provided For Caregivers


  • Bonded And Insured
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Home Instead - North & South Side Chicago, IL

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