We are currently using Evercare Hospice and Palliative Care to provide Hospice services to our parent. The initial few months of care were satisfactory, however as we reach the last few weeks of life, the quality of care leaves a lot to be desired. Our parent reached a point last week were they were in a great deal of discomfort. I called numerous times to try to get some comfort for the patient and was met with slow and ineffective results. For 4 days (Tuesday - Friday) our parent suffered great discomfort until the weekend nurse arrived on Saturday morning. Within 45 minutes she had diagnosed the situation, contacted the doctor and made the correct changes to the medications. From that point forward, our parent was finally comfortable. When the regular nurse arrived again on Monday, with only days left in our parent's life, the first thing she said to us was "I see THEY finally got the meds straightened out". This is the nurse that had been assigned to our parent from the beginning! It actually took the weekend nurse to "get the meds straightened out". Our regular nurse appears to be much more concerned with her personal life that with her professional life, as dealing with the needs of her children appear to take precedence over the needs of her patients. Even today, when she arrived to visit our parent, she did not measure any vital signs or even touch our dying parent . She stayed about 15 minutes then said that she had to pick up her child. As we only have days, if not hours left we did not change companies.
I would encourage anyone looking for Hospice support to seek a different supplier.