BrightStar Care Marietta

Offers Home Care

79 Reviews
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BrightStar Care Marietta (800) 973-1841
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Reviews of BrightStar Care Marietta

79 Reviews Write a review

Home Care Reviews for BrightStar Care Marietta

November 10, 2020

By Zachary R

I am a current client of this provider

The nurses know what they are talking about. They could stick to the time schedule.

October 24, 2020

By Carol A_14

I am a current client of this provider

Without them he would be alone. The time she spends with him is time I can work. The lady that they send is so delightful. She thinks of ways to stimulate his mind and they become buddies.

October 20, 2020

By Janet E_1

I am a current client of this provider

They help me some activities of my daily activities. I like that the office people know their job and are very friendly and professional.

October 09, 2020

By Patty M_5

I am a current client of this provider

They need to lower the price so that I can afford them. Every time the regular person cannot come they send someone else.

September 18, 2020

By Chris D_6

I am a current client of this provider

They answer any of my questions. It has been really positive. I love our caregiver. She is extremely sweet and has patience.

September 15, 2020

By Brenda D_7

I am a past client of this provider

It was stressful for Daisy because she couldn't get comfortable with them. The agency could not provide one dedicated person every day. We needed someone consistent due to COVID-19, and they brought in new ladies every time.

September 10, 2020

By Jan "David" B

I am a current client of this provider

My wife is disabled so it took a load off of her. The ladies are very good and professional, and they do extra without me asking them, and they look for things to do.

August 24, 2020

By Lorena _1

I am a current client of this provider

They help him to shower and cook. I am very happy with the caregiver that we have now.

July 13, 2020

By James F

I am a current client of this provider

They come over in the mornings, prepare my breakfast, and do some cleaning. They provide the request on-time and by professional people.

July 10, 2020

By Shalanda S

I am a past client of this provider

It was helpful because they offered home services. I liked the flexibility.

June 15, 2020

By Allen B_2

I am a past client of this provider

It didn't severely affect my life because it did not last long. It wasn't positive or negative. They could have found a good match to improve.

June 09, 2020

By Teri S_1

I am a current client of this provider

I don't think that everyone follows the start up. I like the support staff and the CNAs have been very nice.

June 09, 2020

By Robert C_42

I am a current client of this provider

I don't know what I would do without the services. They have good communication and everyone has been very polite and easy to work with.

May 12, 2020

By Harry K

I am a past client of this provider

They made me breakfast. They spoke English with me.

April 21, 2020

By Jane _7

I am a past client of this provider

I have problems myself, but I am able to care for myself so what he did for my husband relieved my burden. The BrightStar I connected with originally ended up getting taken over by the master company so they closed it. The lady took over the Marietta company so we made a contract with her and she seemed to be in charge, but I had little experience with her.

April 16, 2020

By Marcia D_1

I am a current client of this provider

They help the most by being very engaged with her. They can be a little better with having more consistency with the nurses.

March 19, 2020

By Theo E

I am a current client of this provider

Everybody they have sent has been pleasant. I don't drive anymore, so it makes it easier having someone to drive. I wish they had more people because when my caregiver can't come they can't always find a substitute.

March 06, 2020

By Anonymous_3416

I am a past client of this provider

They could have sent more qualified people. The people they were sending just didn't show up or care for me.

February 18, 2020

By Anne J_2

I am a past client of this provider

They could have been more helpful by doing what they came here to do instead of being on their phone and getting comfortable watching TV. They really need to get sufficient staff before they enroll a new client. They need to have dependable people.

February 07, 2020

By Anonymous_1912

I am a current client of this provider

I can stay by myself without them but they make it easier for me to rest. I like the people who come over here. They are all very well informed and very nice.

January 23, 2020

By Daniel M_7

I am a current client of this provider

I like that she takes care of me by cooking for me and bandaging my sores. I appreciate that the caregiver is on time and very kind and courteous.

January 16, 2020

By James G_16

I am a past client of this provider

They complained about the work that was done. They worked, they could have changed the way they did the job.

January 10, 2020

By Anonymous_1879

I am a current client of this provider

They take care of him. They do what he needs. I like that their caregivers are qualified, show up on time, and tell you ahead of time if they're taking a day off. They find another one to fill in.

December 16, 2019

By Elizabeth G_7

I am a current client of this provider

They help the most by doing the laundry and mainly being with my husband. They really focus on being with him and staying with him the whole day and supporting him in his needs. They deliver, they are reliable, and people have shown up every day except one. Overall, they are doing a great job.

December 10, 2019

By Wanda

I am a past client of this provider

They helped me give my loved one the quality care that he needed. They treated my loved one very well, and the caregivers were great.

November 14, 2019

By Michael S_18

I am a current client of this provider

They are here on time. They do what they are supposed to do. I like the caregivers.

September 06, 2019

By Jennifer B_9

I am a current client of this provider

They care for my mother-in-law and consider what help we need. They make sure we are doing what we need to be doing. They are really good at communicating and are extremely helpful at that location. They make sure we know what we need to be doing and help us to understand what kind of care she might need.

August 13, 2019

By James B_6

I am a current client of this provider

They could give me a permanent person at a consistent time. They could have consistency and no more lack of communication. I always get a different person.

August 09, 2019

By Montalvo

Other

I wouldn’t use this company again. They came out to take care of my mother in law. The CNA came out without having a plan of care so my sister in law had to go over it again. Then the CNA proceeded to go into my mother in law room where she just sat there on her phone never once checking her. My sister in law went to the store and came back a hour later. She asked the young lady how did her mom do and her response was she was fine she slept the whole time. Then the CNA says to my sister in law that her urine smelled very strong does it always smell that way. My sister in law was shocked because my mother in law is always clean. She asked the CNA if she checked her and she no that she didn’t so she left my mother sitting in urine for that whole hour. I can’t imagine what happens to people who do not have their family around. We canceled the service right away. They should be shut down. They only want the money they do not care about the patient. Beware of this company.

Provider Response

I am so sorry your sister-in-law was not happy with our services. I have since spoken with her and we did “iron out” some of the problems that arose. Our caregiver has been called into the office for extra training and I would be delighted if your sister in law would give us another chance. We really can do much better than this.

July 11, 2019

By Eric B_4

I am a past client of this provider

I called them in an emergency situation, and they came and started the services right away. They went above and beyond. They were phenomenal. I like that they were responsive and professional. The staff was kind, and I didn't have to worry.

April 08, 2019

By Louie S

I am a current client of this provider

She isn't upset with anyone, so I guess it is okay. It seems like everyone is trying to keep her happy. They are attentive to my wife and she gets taken care of. They look like they are doing a good job.

March 08, 2019

By Dixie G_1

I am a current client of this provider

Some of the things that BrightStar allows me to do, I couldn't do otherwise. I recommend to other seniors that when they get to a place where they need hands-on care or help with things, BrightStar would be a good place to use.

February 25, 2019

By Idell B

I am a current client of this provider

I like the way that they give him his baths and takes away a lot of pain from him. Right now, they do good work.

February 15, 2019

By Tara C_1

I am a past client of this provider

She helped her get a bath and get ready for the days. My mother liked them once she got used to them. They did great with her.

January 14, 2019

By Fred C_3

I am a past client of this provider

It was hard having someone else living in our house, but it was needed. It definitely took care of us while my mother was going through her final days. They're very conscientious and went above and beyond to make sure the entire family was taken care of.

January 14, 2019

By Brenda M

I am a current client of this provider

She comes in, changes the bed, and gives her a bath. They are providing the same person to take care of my wife each week.

January 14, 2019

By Anonymous_1153

I am a current client of this provider

I don't have to worry about my loved one's well being. It is seamless. They come in and do what they need to do, and I don't have any issues. The person that I call is able to get me the right person when I need it.

December 18, 2018

By Keith L

I am a current client of this provider

I look forward to the one day a week they come, because I know what I need to get done will get done. Everything I need to get done is getting done, and the quality of the work they do is to my satisfaction.

November 29, 2018

By Michael S_10

I am a current client of this provider

They have met my clinical needs with professionalism and friendliness. They are responsive, knowledgeable, and empathetic.

November 13, 2018

By John L_2

I am a current client of this provider

They have made my life easier because it's been a blessing. They are prompt and efficient.

October 23, 2018

By Pat D_1

I am a past client of this provider

They showed up every day for four months, and the wound was healed. I haven't had any problems since. They were interested in making sure I understood what they were doing.

October 19, 2018

By Angela A_1

I am a current client of this provider

She comes in, does a great job, and is very caring. I would tell a friend that I love my nurse.

October 19, 2018

By Craig A_1

I am a current client of this provider

They provide us a chance to take care of the things we have to do and not have to be with her. I like the quality of the caregiver.

September 17, 2018

By Anonymous_21

I am a current client of this provider

We are working out the kinks still. Over time, I think it will be better. Their scheduling is pretty rocky and the communication is not awesome.

September 17, 2018

By Joyce _1

I am a past client of this provider

It gave me comfort to know that there was someone with my mom. I didn't have to worry about going over to check on her. There was one day the caregiver did not show up.

July 30, 2018

By Anonymous

I am a current client of this provider

They have cared for my husband. I like their caregivers. They are willing to do the work.

July 30, 2018

By Kevin G

I am a current client of this provider

It gives me a break from taking care of my mom. We never know who's going to be coming. It's always different caregivers.

June 18, 2018

By Paresh P

I am a current client of this provider

They haven't made a difference, but have done more at making him feel comfortable doing his day-to-day things. I like their communication, willingness to help, how they and try to find fill in aides when someone can't be there.

May 30, 2018

By Lori D_1

I am a current client of this provider

They are there with her and help her get up and go to the bathroom. They are dependable, compassionate, and they meet my mother's needs.

May 23, 2018

By Odene W

I am a current client of this provider

They allow me to do other things without having to worry. I can go to work, run errands, and do other necessary things for my mom. I like the caregiver that we have from BrightStar Care. My mother is elderly, and the caregiver is very patient in the way she interacts with her.

May 15, 2018

By Belinda J

I am a current client of this provider

BrightStar Care frees me from having to take my wife on errands such as doctors appointments. I like that BrightStar Care is very dependable.

April 25, 2018

By Anonymous

I am a current client of this provider

The caregivers could be more punctual. I think BrightStar is great and we have had them for a number of months now. I don't have anything that is outstanding. They come in and get the job done, but there are issues that could be better. They have been helpful.

April 18, 2018

By Cheryl A

I am a current client of this provider

Everyone that has come to my house is very kind and helpful. They are willing to help me. They listen to what I say and they help me do what I need to be done.

April 09, 2018

By Cindy D_4

I am a past client of this provider

They are quick at getting a caregiver out to help. They helped her by making sure that she was eating and taking her medicine.

March 23, 2018

By Clair K

I am a current client of this provider

BrightStar Care has been extremely responsive to my needs. When I was trying to start their second engagement, they initially thought they couldn't provide staff, which was upsetting to me, but when they realized that, they went to extraordinary lengths to find someone for me. My father lives in a different state and with his mobility issues, I didn't feel that I could return home until we had someone to look out after his safety. I feel he is in good hands so I don't have to worry.

March 13, 2018

By Jay G

I am a past client of this provider

My caregiver was compassionate and listened to me. She was very adept to helping me with medications. It came to the point where I really didn't need care anymore.

March 13, 2018

By Joseph L

I am a current client of this provider

They have good people that work for them and they are professional. It helped me to move forward instead of backwards, so things didn't pile up around here.

March 07, 2018

By Faith B

I am a current client of this provider

The quality of the caregiver that comes to take care of me is outstanding. I had one small issue with the company, but it was quickly resolved. Since my caregivers have been coming to give me my medication, I haven't been sick at all. They have helped me be well enough to take care of my husband. The caregiver absolutely expands my house with her personality and care.

January 24, 2018

By Charlotte _2

I am a past client of this provider

BrightStar Care's caregivers are excellent and they go through a lot to make sure the caregivers are matched well with clients. They go above and beyond. BrightStar Care took a load off of me because they took care of my mom. They took her to doctor appointments too.

January 22, 2018

By Anonymous

I am a current client of this provider

I think they could do better by having nurses that can do more to help a person. I need wound care and it is hard to get the nurses certified. My life has been easier because I know that I have to get regular blood work and if they did not do it I would have to go to a doctor to do it.

January 11, 2018

By Carolyn E

I am a current client of this provider

I had a caretaker that was really great that helped me out a lot. I actually had an eye doctor appointment where I was pretty blind afterwards. It was nice having someone help me walk and stuff.

December 18, 2017

By Pam L

I am a current client of this provider

BrightStar Care has an efficient office, and they try to do their best for their customers. They have very helpful caregivers. I don't drive anymore so I receive transportation services from BrightStar Care. Most of the caregivers I have are very good.

December 14, 2017

By Candice C

I am a past client of this provider

I had to essentially train the caregivers. It was like having a stranger come in the house every other day, so it was not a very pleasant experience.

December 06, 2017

By Morris "Buck" T

I am a current client of this provider

BrightStar Care employs fantastic people. They're very compassionate and good listeners. They listen to everything we have to say. They give us suggestions for how to improve things and improve my loved's quality of life. BrightStar Care's services have been a massive impact for good. They have given my dad back his dignity and ability to live by himself. It's a dramatic improvement in his quality of life.

December 06, 2017

By Monica H

I am a past client of this provider

The caregivers were very professional and on time to my home. I had the caregiver to prepare the meals and so I didn't have to worry.

October 25, 2017

By Ruth S_5

I am a current client of this provider

BrightStar Care is very dependable. They don't leave me hanging. BrightStar Care helps the most by making it easier on me; I don't have to worry about my mom.

October 11, 2017

By Carol D_5

I am a current client of this provider

BrightStar Care has just done a good job for me. My mother would be in a nursing home if BrightStar Care was not here!

September 26, 2017

By Nancy S_5

I am a past client of this provider

The caregivers they sent from BrightStar Care were always very nice, sweet, attentive, and companions to my mother. They are always there to help. BrightStar Care took a lot of pressure off of me. I knew I could turn my mother over to them and that they were responsible for her.

September 21, 2017

By Sandra D_2

I am a current client of this provider

I would recommend BrightStar Care because they work to make sure that they have someone in place that can assist with our needs as they have arisen. The services from BrightStar Care have been helpful and have allowed us to maintain the structure of our daily lives as well as possible.

September 13, 2017

By Hilda B

I am a current client of this provider

BrightStar Care is a good, trustworthy company. BrightStar Care has freed up my time and helped with my mother's needs.

November 17, 2011

By Carol R

I am a current client of this provider

My Dad has had in-home care for several years as he has become less and less able to do things for himself like cooking and dressing. He has low vision from glaucoma and macular degeneration as well as moderate Alzheimer's. I searched home help agencies and liked what others said about Brightstar which has franchises in many areas. I interviewed the owner and the person who assigns caregivers, a former registered nurse in this franchise, and was very impressed with her manner both with me and my Dad, and her thoroughness. The price in my area was $16 per hour with no minimum number of hours per day or week. What's useful to know is that the more hours you need, the more likely you are to get the best caregivers and keep them. Although we did not have anyone who was unqualified, some were better fits for my Dad's needs than others, especially in cultural background and temperament. Don't be shy about telling the agency you'd like to try someone else if you're not entirely happy. We tried 5 or 6 caregivers before settling on 2, one for weekdays and one for weekends. I now use them for fill-in because I've hired a full-time caregiver who works directly for us.
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About BrightStar Care Marietta

BrightStar's services enable people to live their best. We offer a wide range of support from minimal to comprehensive. We work with clients wherever needed, providing as little or as much home care as needed. And we are always available to clients around the clock. Our trained, bonded and insured caregivers are available from a few hours to around the clock.

We can provide companion care services that are designed to take over or assist in the activities that people need to be able to stay at home safely and with dignity. These services may include fall prevention, medication and fluids reminders, light housekeeping, grooming or bathing assistance, and running errands.

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