Companions & Homemakers Farmington, CT

grammyIam

These people are terrible! I need overnight care for my mom. They don't show up on time, if at all, and don't seem to care. One was 1/2 hour late the first day because she got lost, ok, I can understand that. Late the next 2 days as well! Duh! One woman kept wandering off, we couldn't find her for 2 hours, she was "relaxing" on a different floor of the facility that my mom's in WHEN SHE WAS SUPPOSED TO BE ON DUTY! These people seem to resent the fact that I'm there waiting for them, or that I show up in the morning to see them, and get pissed when they've left before the end of their shift and got caught by me. You'd think the company would be sick and tired of the constant phone calls and have their help shape up.

cally17

We went to this agency because we needed help with housekeeping & cooking, mainly. They have all been hard workers. However, they do not seem to realize that they are in your home, and therefore, intruding on your personal space. Some are better than respecting this than others. It takes a great deal of time, energy & effort to prepare detailed instructions for what needs to be done, and how it needs to be done. And yet some of them seem to take it personally if you do want to be their buddy and entertain them. I am a very discouraged customer, as there is in huge turnover rate, and is is so disheartening. What gives here?

Orras

In desperate need of home care services for my Mom, I worked with this company to secure services while I worked. On day one - that's right - the first day - the care giver was a no show. The agency called me at 8 a.m. to tell me the care giver had an emergency and would be unable to come. They said "perhaps" they could find someone to cover. Later, I received an apologetic voice mail message. Too little, too late - great way to start off with a new client. Do yourself a favor and steer clear of Companions and Homemakers.

George26

The doctor chose Companions & Homemakers to take care of my dad. After his rehabilitation, he wanted to stay at his house so we did not move him to a facility. The caregivers were simply the best. I would give them an 11 on a 10-star rating.

Buzzsmom

I did my research and the case managers were very supportive. They called within 24 hours which was very important. I brought my husband to the office; they gave their assessment and after the state gave their assessment as well. They also come every 6 months for a site assessment. They are a large company, almost 500 employees but they take care of their employees. They keep their caregiver 10 miles within the caregiver's home. They also give trainings. They were extremely supportive. His caregiver before was a young lady. She was okay, she kept him busy. She took him to the museum or the beach, and helped him with his artwork. But, she won't take my simple rules so we switched to another one. She's younger and things are going fine now. My husband is still functional; he does the dishes, cleans the house and does the vacuuming. He has early to mild dementia but his geriatric psychiatrist says he's doing really well now. If there's one thing that they could change it's their rule that we are not allowed to have the caregiver's contact number. This is understandable for liability reasons however; there were times that I freaked out during an emergency. I had to contact a third party just to reach them.