1Heart Caregiver Services - Campbell

Patricia

We have just started using 1Heart Caregiver Services - Campbell Campbell, CA. They're great. When we called the agency, they listened to what we wanted and quickly followed up. We had an in-home visit with the girl who runs it. She came out with one of the client managers who helped with the scheduling. They came out and talked to my mom to get a clear picture of what she wanted. Then they matched her with the first caregiver, whom my mom loved. She was very outgoing and was attentive to my mother. She looked for things to do and did everything. She chatted quite a bit and communicated with my mom. Sometimes we'll get caregivers from other agencies that just sort of sit there and don't do anything, don't say anything, and you have to keep prodding them, but this one did a great job, and my mom is thrilled with her. They're going to be covering every weekend, both Saturday and Sunday. They do some housekeeping and cook breakfast on the weekends. The caregiver cleaned the bathroom and helped with some personal care for my mother. She helps her bathe and take a shower. She did some laundry, too. Then, she is her companion. My mother had a nice time. They're very easy to communicate with. We text if we have any questions or whatnot. Yesterday, we discussed the dates of who was coming for every weekend. We got the names, and everything has been summarized and scheduled.