Gentiva Personal Care - Pleasant Hill, CA
395 Taylor Blvd #100, Pleasant Hill, CA 94523
(800) 558-0653
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Reviews of Gentiva Personal Care - Pleasant Hill, CA in Pleasant Hill, California
Bea
4
|
February 18, 2024
I'm using Gentiva Personal Care. I think that Gentiva is very lucky to have Brenda as a caregiver. They are fortunate to have her as one of their employees in caregiving. She has been excellent. She does things that are a little bit different than most people. She brings in flowers. She waters the plants. She is a very caring individual. She's here between four or five days during the week. They provide all kinds of services. I don't like their billing process. It's very confusing. They send me copies of the bills. I have insurance that pays for them, but it's very difficult to understand the charges. They have an excellent employee in Brenda. I would recommend her for anyone that needs her help. She is absolutely terrific. I love her. I'm grateful that Gentiva gave me her.
Faith
5
|
February 14, 2024
My dad’s caregiver is very patient & nice. We really like her. And the staffs at GENTIVA are very friendly & helpful.
K.Chapman
5
|
February 12, 2024
My rooms are clean. The food prepared for me is good. My medications are in order and given as prescribed.
Kevin
5
|
November 9, 2023
Gentiva Personal Care was wonderful. My mom was really hesitant and at first we were doing a couple of days a week and then we extended it out, and she loved all of them. They took really good care of her. The number of hours was fine. At the beginning, they were coming out three times a week for four hours a day, and then we extended it to five days a week for four hours a day, and they were great. They're really good. Mom really liked them. They were always on time, especially Marisol, who came out to take care of my mom. I was there the first day she got there, and she was early, which I liked. After that, she was always on time. It was great. My mom loved her to death. They provided services like cooking, cleaning and being a companion. Communication with the agency was perfect. They answer every time I call, and they answer my questions. They were great. I was hesitant at first, but they were really good. They took good care of Mom until we ended up moving her to a facility. They took care of all her needs.
Provider Response
Stephanie
4
|
October 1, 2023
I have Gentiva Personal Care for my mom. We started in 2022. I really like the personnel. I have good experience with the administrators, and our current caretaker is great. She is very helpful and proactive, and she communicates well. The services they help my mom with are personal care, dressing, bathing, preparing food, and small cleanup. She also cooks for my mom. She's always on time. If there's any chance that she might even be 10 minutes late, she calls ahead of time and lets me know. She rarely misses any days. She works five days a week, and she is on call a lot for us. She's very, very reliable. I used to have some issues with their billing department, but I think that's straightened out now. We had used a couple of caregivers with them, and one of them was not reliable, but they replaced her immediately, so that was good. If necessary, they have alternative caregivers that are really good as well, so we've been very pleased.
Provider Response
Sharon
5
|
September 26, 2023
We thought Gentiva Personal Care were very professional. They listened very carefully. The care that we were trying to get is for my mother, who is a retired nurse, and is very particular being a retired nurse. We went through several different care providers until we found somebody who passed the 'Mom test,' and I stressed that to Gentiva. They said that they would do everything possible to find the appropriate match for my mother. The very first person that they sent, my mom loved her. That was so important because if my mother didn't like the care provider or if she didn't pass Mom's approval, Mom would give up and then we would not get her care or she wouldn't get care. I stressed to Gentiva that it's important that they find a really, really good match, and they did on the first person that they sent over. We all love the care provider who comes. When Mom loves her, everybody loves her. The branch manager called to check up to make sure things were going well. So I thought not only are they professional, they follow up and they follow through. I've called their resourcing staff several times because this is the first time that I've had to deal with trying to find somebody for my mother. I had lots of questions, and Sally and Cindy were so helpful, so patient, very informative and willing to help out wherever they could, especially with the paperwork because Mom has long-term care insurance, and the process is very cumbersome and very convoluted. Sally and Cindy were very accommodating to the insurance company process. We were really happy with Gentiva. We also liked how they were more personable, too, but professional. The caregiver provides personal assistance. The main thing is, Mom doesn't drive or cook anymore. She needs somebody to bring her food or groceries. Also she had two very scary falls, one outside and one inside, so we want somebody to be in the house to make sure that she doesn't slip and fall. My mom also needs help getting from one room to another. Another thing is that whenever I went over, I made a list of all the things that I needed to do around the house to help Mom. I saw the entire list of about 30 things. Every time that the caregiver comes over, she goes through the list and checks to make sure that those things either need to be done or if they don't need to be done.
Provider Response
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Services and Amenities of Gentiva Personal Care - Pleasant Hill, CA in Pleasant Hill, California
Agency Type
- Full Service Agency
Range of services
- Companion Care
- Personal Care Assistants
Types of care
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
About Gentiva Personal Care - Pleasant Hill, CA in Pleasant Hill, California
Gentiva Personal Care, formerly Kindred at Home, provides personal home care assistance to families in California, Arizona and Texas. We assist people who struggle with prolonged illness, recovery from surgery, physical or developmental disabilities or simply the challenges of aging. We also coordinate medical, personal, and social service resources, and have built a strong reputation for dedication to the highest standards of compassionate, attentive in-home care.
Our services include assistance with activities of daily living such as personal care, transportation, meal preparation, light housekeeping, and medication reminders. Extra measures are taken to match the most appropriate caregiver to the client, based not only on skill level but personality, as well. All of our caregivers are employees and are bonded and insured. We thoroughly review everyone's background, conduct ongoing training, and do supervisory visits to maintain the highest quality, professional home care. If pain or symptom management through palliative care, or end-of-life care is needed, we coordinate care with our palliative and hospice divisions that provide care to patients in their residences. Our nurses, aides, therapists, and spiritual advisors coordinate care to meet the medical and emotional needs of patients and treat individuals with acute, long-term and terminal conditions. Our experienced staff is dedicated to providing the highest quality of individualized care. Case managers design each individual's care plan to meet the patient's specific needs. From chronic condition management to family emotional support, Gentiva’s team is qualified to tend to a wide variety of home health needs. We are a Medicare/Medicaid certified agency and have built a strong reputation for dedication to the highest standards of compassionate, attentive in-home care.Help seniors by writing a review
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