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Right at Home West Covina

328 E San Bernardino Rd, Covina, CA 91723

(626) 469-5594

Verified Partner

4.88

(25 reviews)

Offers Home Care
Top rated on Caring.com

2022, 2023, 2024

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Reviews of Right at Home West Covina in Covina, California

4.88

(25 reviews)

    Top rated on Caring.com

    2022, 2023, 2024

    Carolyn N_1

    3

    March 22, 2024

    I am a current client of this provider

    The caregivers do everything for me. I would like to see the agency improve their office staff.

    Provider Response

    Dear Carolyn & Family, It is such an honor to support you and we are very appreciative of the wonderful feedback about our care team. Thank you so much for this wonderful feedback and we will happily share it and recognize our team. We appreciate that you shared the recent delay experienced in an after hours communication, and we regret that occurred. We utilized this as a training opportunity and have a solid commitment for improvement from our after hours team, to ensure this does not recur. Thank you again for your partnership and the opportunity to support you. Sincerely, Your RAH team.

    Rae P_1

    5

    February 26, 2024

    I am a current client of this provider

    They do what they are supposed to do. They are prompt.

    Diana I_1

    5

    January 11, 2024

    I am a current client of this provider

    They've helped me the most with the care they provide. I like the quality of the people that they send.

    Donna H_26

    5

    December 14, 2023

    I am a current client of this provider

    They are very beneficial to us. The way they provide care and take care of her when they're here is amazing. I would recommend them because they are professional and have good services. They are high quality.

    Anonymous_4808

    5

    September 13, 2023

    I am a current client of this provider

    The caregivers have served my needs, so we've asked for specific help and gotten it. They are efficient and have been very helpful.

    Shirley J_4

    5

    August 9, 2023

    I am a current client of this provider

    They give us peace of mind and freedom to know that she is cared for while we are at work. We are very happy with them. I like that they have wonderful caregivers and the office staff is super helpful.

    Dina G

    5

    July 8, 2023

    I am a current client of this provider

    The services help me with running my errands and going outside. I like their services that are offered.

    Holly J_1

    5

    April 11, 2023

    I am a current client of this provider

    The people that come for her give her the ability to get out and have a life outside of the house and also take care of the things she is not able to do anymore. We have had several caregivers now, and they have all been absolutely wonderful.

    Provider Response

    Helly Holly J_1, I'm so glad our caregiver is encouraging more independence!! I love it when our clients spend quality time outside seeing all their communities have to offer. I'm also thankful the caregiver is able to provide the assistance needed to keep your loved ones home clean and comfortable for them. Please call the office and let us know if there is anything additional support we can provide.

    Carolyn N_1

    5

    March 6, 2023

    I am a current client of this provider

    They both are the sweetest and they do their job well. I have had excellent luck with caregivers. Crystal and Dee are awesome.

    Provider Response

    Carolyn we sincerely appreciate your review. Seeing you name two of our caregivers as well as giving them praise is a wonderful thing and we will be sure to let these caregivers know you enjoy them. It is our mission to make the homes we are serving full of joy and quality living, and we will continue to assist you as long as you need it.

    Sount V

    5

    March 2, 2023

    I am a current client of this provider

    They help me with whatever I need. I like that everyone is nice.

    Provider Response

    Thank you so much for the kind words! We do our best to assist our clients with their daily needs, and hearing that we were able to help you with all of what you needed is music to our ears. We hope to continue supporting you and providing the kind and caring assistance we love to give.

    Michelle W_2

    4

    May 6, 2022

    I am a current client of this provider

    The caregivers seem to do very well when they are here. They need to have better communication, it happened more then one time where they do not have a person and they do not tell me.

    Provider Response

    Thank you for your acknowledgement that our caregivers provide the help you mentioned you need in your home. We are happy to support and provide care so you are happy and comfortable in your own home. We apologize for any lack of communication you may have experienced and we added to our team to help ensure we uphold our high standard of communication. Thank you for your feedback and loyalty!

    Deborah H_19

    5

    April 4, 2022

    I am a current client of this provider

    They help with things like getting her up in the morning, and that is not always easy. She makes sure that she eats and takes care of herself. I like the caregivers that we have. We have had a good connection with her.

    Patricia T_11

    5

    October 18, 2021

    I am a current client of this provider

    The caregiver that I have is amazing, her caregiving skills are exceptional. They are caring, kind and compassionate. They follow up and follow through.

    Michelle W_6

    5

    August 13, 2021

    I am a current client of this provider

    They're just there for us. Their consistency helps us maintain our schedules as well. I think they need to have more clear communication.

    Jim

    5

    August 12, 2021

    I am a current client of this provider

    Mezani was so compassionate, organized and focused. I appreciate her thoughtful hands-on approach.

    George

    4

    August 12, 2021

    I am a current client of this provider

    The caregivers are treating my wife with very good care. She requires special attention when getting ready for bed, which she gets from the caregivers.

    Bill N_1

    5

    July 16, 2021

    I am a current client of this provider

    Bill would be in a nursing home, and I would have to sell the house to afford it if we didn't have the services. I like everything about them. They show up on time, and they make sure we have everything we need.

    Robert " BOB" H

    5

    June 23, 2021

    I am a current client of this provider

    We could not afford to not have them be here with us. They talk to me and answer my calls.

    Gail S_12

    4

    June 17, 2021

    I am a current client of this provider

    They take care of my dad so I don't have to. I would like to see their communication improved.

    Jean B_13

    5

    May 6, 2021

    I am a current client of this provider

    The schedule is set up consistently which she really appreciates. They are really easy to get a hold of if we need to change things.

    Rita C_9

    5

    April 29, 2021

    I am a current client of this provider

    They send me my people when I need them and adjust their schedules if I need them longer. I like that they cover my shifts for me.

    Denise D_1

    5

    April 26, 2021

    I am a current client of this provider

    They give me a break. The caregivers I have are very helpful and concerned and caring for my mom.

    Laura C_12

    5

    January 25, 2021

    I am a past client of this provider

    They helped him to move around and pretty much everything. I like that they have a really great office staff.

    John D_24

    5

    February 10, 2020

    I am a current client of this provider

    They provide a good companionship for her. They are very responsive. My mom likes the women over there.

    Patty B_4

    5

    January 15, 2020

    I am a current client of this provider

    I need help with a lot of things, like taking a shower. They do cooking, cleaning, laundry, and everything for me. I particularly like the caregiver.

    Cathleen H

    5

    September 10, 2019

    I am a current client of this provider

    They take charge and handle the things that need to be done. I like the girls that I've gotten. I've liked the way they have handled problems.

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    Services and Amenities of Right at Home West Covina in Covina, California

    Agency Type

    • Full Service Agency

    Range of services

    • Companion Care
    • Personal Care Assistants

    Types of care

    • Doctor Visit Companionship
    • Light Housekeeping
    • Transfer Assistance

    About Right at Home West Covina in Covina, California

    Right at Home provides personalized in-home care and support for seniors and adults with disabilities. Our caregivers are trained to help with everyday tasks that have become challenging. This may include meal preparation, laundry, light housekeeping, personal hygiene, medication reminders, mobility assistance, transportation and other tasks. We offer services for those with special care situations such as Alzheimer's disease, Parkinson’s disease and other dementias; diabetes; stroke recovery; and hospice care. Whether you are looking for a few hours a week or immediate, 24-hour care, we are here to help. Call us today to learn more about the services we can provide you or a loved one.

    Custom Care Plan

    We know everyone’s needs are different, so we create custom, client-centered care plans based on our unique five-step approach to care. We take time to get to know you by discussing your health history, physical and cognitive abilities, daily routines, and personal lifestyle and preferences. This conversation is important to us because we want to help you determine the level and types of care you need and match you with the best caregiver to help you continue to live successfully at home, or wherever you call home.

    Caregiver Training and Care Supervision

    When you choose Right at Home, you can rest assured that our caregivers will deliver the care you or your loved one needs. Every caregiver goes through an extensive interview process, including background checks. We provide initial caregiver training through our Right at Home University before they can provide care, and we provide ongoing training to support best care practices. All of our caregivers are employed by Right at Home and are bonded and insured.

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