My experience with SouthernCare is best described as frustrating, unprofessional, and uncaring. Although the SouthernCare care providers did an admirable job caring for my father, the administrative side, in particular the Lead Administrator, was unresponsive, incompetent, ineffectual, and rude.
My father was placed in hospice care in November, 2016 while residing in a local skilled nursing facility. During the transition to hospice a miscommunication between SouthernCare and the care facility resulted in my father being over charged $335.51.
Between January and August, 2017, I called SouthernCare no less than six times to discuss this issue. Additionally, in January at the Administrator’s request, I faxed the itemized bill detailing the questionable charges.
At no time during the 8 months between January and July did I receive a return call from SouthernCare, although I was told after every conversation that the issue was being worked and I would be called back.
Finally, on July 15, I wrote a letter to the company. Still I got no response. On August 9, I filed a complaint with the Better Business Bureau of North Alabama (Complaint ID#: 31041199). The BBB received no response by August 25 so they sent a second letter. On September 14, I was informed that the “BBB has made several attempts to contact the business regarding the above referenced complaint. We regret to inform you that we have not received a response from the company.”
My advice to anyone considering SouthernCare is to use another company. SouthernCare Hospice is in a business that requires caring and competence. My experience has been quite the opposite.