Milestone Senior Living - Rhinelander

My wife was at Milestone. She was there for respite stay. The ladies that were there were very nice, but the room was awful. On the way there we got a call that she wouldn't qualify for the apartment side and that she had to be in the "memory" side. So we went there and we checked in. When we went and opened the door, the only thing in the room was an old twin bed. The box spring was worn and had holes in it. It was just an old, lumpy mattress. Frankly, when we got in there, my wife and I started crying. I had to leave town for three days, but I told her that as soon as I got back, I'd take her out of here. It was not a good experience. My wife doesn't have Alzheimer's or anything like that, but because of the nature of her MS flare-ups, she needed more care than what was available on the apartment side. When you're in the memory care, everybody else has memory problems, and so it was a freaky situation with the people walking around. We were advised to keep her door shut and locked, so it was really weird. The problem was that they didn't have a manager at that time. They just had somebody who was just starting and filling in and whatnot. Everyone was trying to be nice, like the personnel and the nurses that were there were very kind, but I would never go back there.

Outdated care plans, care plans presented for my mother are not carried out. No administrators present for several months now......offices are empty. No one to contact when having a question about my mother’s care or concerns. Inconsistent activities offered. Not having a consistent shower schedule or frequency of showers. Very poor communication with family when staff changes or no longer exists. Do not follow specific required diet plan for diabetic residents. Not accountable for my mother’s care. Dresser drawers are not clean, staff are helpful when you can find one....very understaffed. Urine smell in places.