Westminster at Lake Ridge

My wife and I have been residents of Westminster at Lake Ridge (WLR) for nearly two years. The food is very good, the grounds are well kept. We are in independent living but we have used the on-site medical staff and we have used the on-site physical therapy staff and found them all very knowledgeable and responsive to our needs and questions. Our life here is less stressful than when we owned and maintained our own house. We have a growing family of friends and acquaintances in the WLR community. There are lots of activities on and off campus to keep us busy and we can be as active as we want to be. The maintenance staff shovels the snow and cleans the gutters and mows the grass and cooks the meals and relieves us of all of those homeowner tasks that took so much time and effort before we moved here. We appreciate our new life style and we can concentrate on living into our old age with someone else doing all of the heavy lifting for us.

I had experienced a very physician who discharged my loved one with pneumonia. Patient nearly died. Disgrace. Physicians hired part-time here are either unqualified or simply don't care due to their concurrent medical practices, but they sure charge enough $$$$$ for their sub-standard care. Not at all happy with this place. Urgent need for major changes for physician/night crew oversight. Patient ring bell all night with no help! 24-hour care is not being adhered by nursing staff. Although, patients are charged for 24-hour care. Check your bills very carefully!

Westminster in Lake Ridge is in a beautiful setting. Their dining area is like a nice restaurant. The reason we didn’t go in there is because they require a very large amount for a deposit. They have cottages for couples on the grounds outside Westminster, who can use the amenities being offered there.The rooms were nice, pretty wide, and a good size. They had one- and two-room apartments, as well as the cottages. The food was delicious. Everything about Westminster was beautiful, from the room to the facilities to the restaurant to the whole area. They had people who come to the table and fill your glass of water every time you blink. It was really very nice.

I have lived here almost 2 years. I am not allowed to cut grass, I am not allowed, to rake leaves, I am not allowed to shove snow, I am not allowed to clean the gutters and if something requires a ladder I must call someone. What's not to like about that!

My mother-in-law started at Westminster in the cottages, then got an apt, then went to assisted living. All was well until she had to enter nursing care. While a few of the caregivers were exceptional- I don't think overall- she was very well cared for here. She had several falls (even though she couldn't get out of bed on her own), eyeglasses and hearing aides disappeared, and I don't think much effort was made to engage with her. She was kept clean and she was fed but there were many times when her oxygen wasn't on, her hearing aides weren't in her ears, she hadn't been moved until afternoon. Westminster needs to add staff or train them better.

Deeply disappointed in the administration, the high turnover of staff, the care and the follow up. Direct care people are overworked and underpaid. The nursing center is chronically understaffed. It's great to live there until you get sick and vulnerable. Surroundings are lovely and well maintained.

My experience at Westminster At Lake Ridge was great. The rooms are wonderful and fabulous, and the staff was great. We went for brunch, and it was good. The activities looked good. It has everything that we wanted. It's 13 houses away from my house, so it's extremely convenient. They're good, and it's perfect. It's a secluded community, and it's just them, so that's why I picked it, and my dad liked it.

Do your homework before you move here. Everything is lovely when you are given the tour but in the five years my aunt and uncle have resided at Westminster, things have gone south. Everything that glitters is not gold! The costs that are listed on the website are laughable. It is hugely expensive to live at Westminster and prices go up frequently. you DO NOT get what you pay for. Upper management has changed at least three times that I know about in the time they have lived there. Too much nepotism in upper management. Extremely high turnover in nursing staff which could explain the frequency of med errors. Facility is lovely and constantly being updated. My aunt and uncle have many friends there. If they weren't so settled, I'd be trying to move them. Do your homework.

Westminster was very nice but much more expensive. It’s a buy-in community. The cleanliness was good. I went into a one-bedroom unit, and it was very nice. We ate there, and the food was good.

Last February I had my left knee replaced. Pain and unsteadiness had gotten to the point where it was time for an operation. After the operation,I was transferred to the Nursing/Rehab Center at Westminster. My five days period of recovery at the WLR Nursing/Rehab Center was instrumental in the rapid, basically pain-free recovery I had from my knee surgery. Frequent physical therapy and exercise, lots of walking kept me active and eased my new knee into action. Staff were attentive, helpful, encouraging, and productive. It's almost time to kick a football.

Westminster at Lake Ridge's tour was very nice. You can live on your own or live with assistance with somebody there. For what I was looking for, they suited my needs. I saw the game room, group activities, and field trips. If I had to go there, it would not be a bad place to go. The assisted living was very nice.

My parents have lived in one of the independent cottages for about 4 years. Pluses: Nicely kept community with two ponds, outdoor benches, etc. so very nice to walk around. Ample clubs to join, and organized outings for reasonable cost. Shuttles to nearby shopping areas. The independent section and amenities are very nice. Negatives: The helpers we pay to assist with my father's care are unreliable, untrained, and at $25/hour very overpriced (the care person receives around $8/hour of this fee). The monthly bills for meals and ancillary services are frequently incorrect, overcharging for things or double billing for others -- and there seems to be little concern/supervision over this despite several complaints. Slow response to requests for facility workers - took 4 months to get response to request for higher bathroom toilet for my father. Again, no one seems to be managing the process to ensure responsiveness. My concern is that if/when my parents go to the assisted living portion, or the nursing care unit, the level of care and interest in their well being will drop even further. I have heard that the CNA's in assisted living area have attitudes and are rude to the residents, and while it may just be a couple bad apples it points to - again - lack of supervision and the putting of residents first.

I visited Westminster. The room was in good size with one bedroom, one bath, living room, and kitchen, and the kitchen was furnished. The kitchen had a refrigerator and stove. They had a room with a collection of puzzles and stuff you could work on.

I am living in Westminster at Lake Ridge, and it is superb! It is a community. Everyone -- whether we know each personally or not and though many times we cannot even think of each other's name -- mutually supports each other. Everybody is helpful -- physically and socially -- to whoever may need help at the moment. We have a four-story high apartment building, and we have approximately closer to 80 cottages. We have a garden area, which is broken up into plots that any of us have the opportunity to use for a season. We have a wood shop, a small swimming pool, and an activity room that has access to videos. We have an activity group of about four people that gets to all kinds of activities. We have a drama group, a singing group or a choir if you wish, a hand chime choir, and we have what is known as a kitchen band which is an adult rhythm band making use primarily kitchen utensils for making music. We have a clinic in which we have a nurse on duty and two doctors that each come in on two different days a week. We have a nursing unit and an assisted living unit. We have excellent food. Each meal has a choice of three entrees, three vegetables, and three starches, a salad bar and a choice of dessert including a variety of ice creams. I am very much enjoying my stay here.

I would recommend Westminster very highly. However, you had to buy your resident. There were duplex cottages for independent living and there were apartments for both independent and assisted living. I liked that it was a continuing care facility. Their prices were according to the plan that you would want to enter and how big your apartment or cottage would be.

Westminster was a very friendly, beautiful community. They have both cottages as well as apartments. The staff is very friendly and confident. But I don't think this is the facility we would choose. The apartments were small, although the cottages were mostly attractive and livable. But the one that concerns us was that there were a lot of vacancies in the cottages.

Westminster is quite large. They have independent cottages that you can buy into or you can move into one of their apartments. The cottages were very appealing to us. It was very attractive and beautiful grounds. The staff was just as nice as they could be. They made you feel right at home.