Golden Livingcenter - Elizabeth Adam Crump

I placed my mother at this facility for respite care from a Thursday evening until Sunday afternoon. I specifically requested for her to get a shower. When i returned on Sunday afternoon, i was told she refused a shower. She smelled absolutely disgusting. I left clean clothes for her. Unfortunately when i returned on Sunday afternoon she was still wearing the same gown i left her in on Thursday. The clean clothes had not been touched. My mom is totally bind and the first thing she said to me was, "these people don't take care of you." No excuse for such poor care. It cost me approximately $1000.00 for respite for the weekend and such poor service.

The smell made me sick so I can only imagine the elderly there that have no voice and some that are not even aware they are there. I had one lady on a wing that asked me to help as she had been left on that wing she did not have wrist band on and no one knew where she belonged and no one offered to help till I asked fourth person working there. I was a vistor. And as I walked with her she noticed a patient who she told another worker there was a person who looked as they were falling out their bed and they would have to attend to her but the other person kept walking and this woman keep walking with me as well...why did they not stop and attend to that person immediately? I am putting in complaint for these people that need our voice to care for them.

This is a terrible facility. Upper management seem to care deeply about the residents; however, the CNAs are very rude and incompetent. I have seen the CNAs be disrespectful to family members, residents, and other employees. My mom has had her call light on for over 30 minutes to go to the bathroom, and I have had to ask CNAs many times to come help her. When my mom has wet herself because the CNAs did not come for almost 45 minutes, they rolled their eyes and were rough with my mom. The nurses and CNAs are not competent caregivers and I would not recommend this facility to anyone.

Golden LivingCenter was nice. It was secure. I don’t have any problems with them. The food was pretty good. They had bingo, book readings, and cooking. They need to have an exterminator more often.