Manorcare Health Services-arlington

Hard of hearing

My brother is a resident at Manor Care Arlington and this place is very unprofessional and uncaring. I would never recommend anyone to use this nursing home for any family member or friend. You can never get in touch with anyone except the receptionist, and a Dr. or nurse is never available to speak to you about your family member's care. I can't wait to get my brother out of this place this week and at least his and our family nightmare of entrusting a nursing home will be over. This place should be shut down forever and I will be making a formal complaint about the rudeness, understaffed, and incompetent business practices they display. Don't ever use this nursing home, you will regret it. The Social Workers are useless and the Physical therapist are uncaring. I believe they are just there for a paycheck and not to properly care for these residents. I am in healthcare myself and I would never ignore my customers the way this place does. We are all internal and external customers and if it wasn't for us entrusting your facility to take care of our family members, you wouldn't have a reason to be there, so remember this the next time you decide to accept a new resident. My brother is extremely hard of hearing and by talking to him with a mask covering your face does not help when he's trying to read your lips. God help us all.

YZ

This place is terrible. My father spent one week at Manor Care and his care went from bad to worse. Staff is rude and inattentive. Food is horrible and the place is filthy. Don't ever use this facility.

Alicesheperd

Do something about the mice and rats. It's a violation. You can see them during the day even

unsatisfied, disappointed, But Blessed

This place is horrible. I have been here a few hours, and I want to transfer. First I was never given a welcome package, and later I find out, they really don't know how to welcome you. The place smells pretty bad. For someone like myself, who has good humor, very happy and high spirited, it will immediately take you to a depression state. The staff is horrible. Not friendly, they seem to work for a paycheck, not because they like or love what they do. This is bad. As a patient, whether long, or short term, we want to know that our patient care staff, cares for us, and is there to make sure we are attended to, and that we are comfortable. I feel bad for the many that can't speak up for themselves, and the family members that have no idea what's really going on with their love ones. Honestly, from the bottom of my heart, I say, send someone undercover there, for 1, or 2 days and you will agree with me. Retrain staff, work on inside building structure , and make sure that your physical welcome, goes together with the welcome package. Which at this time I still haven't received any. I been here since 7 or 8pm, it is now 7:37am, I can't walk, or I would have left. Please work on this place. It could be a wonderful place for healing and recovery, but needs alot, alot of work. Thank you. I will keep you, the staff, patients, and even visitors, in my heart, thoughts, and prayers! !!!!

DeeSherwood04

Highly recommended rehab center. My Father was a Patient post surgery. All the staff were very welcoming. Excellent service from the representative that my wife and I met at the Sentara. She was able to assess my father and answer all our questions, it made the transition from the hospital to the rehab centre very easy. The nursing staff did such a fantastic job with making sure that my father was well accommodated and made each of our visits like we were family. The physical therapy is excellent! Food was nice, alot nicer than hospital food. A+++++

Momva

This was a horrible experience for my relative and our family. Avoid at all costs. Absolutely abysmal facility. I would give it zero stars if possible. My relative was kept in a soiled diaper ALL day - then wiped with a paper towel. They missed out on his medication several times. Doctor and most staff are rude and indifferent. They don't show up when called. They don't monitor the patient's health. The meals are served at all hours and dietician didn't pay attention to special requirements. No respect for patients or their caretakers.. They are understaffed - especially on the weekend. There were 1-2 therapists who were caring and empathetic. Shame on this company for taking advantage of people.. What kind of values does your company have?

Babygirl2

Food is pretty good. The nurses and aides are kind but very overworked. Need more staff. A big shoutout to the therapists, physical, occupational, and speech. First class professionals! The facility itself is old and not in tip top shape, although the maintenance staff works very hard to keep it up. The administrative staff, at least those I dealt with directly, were terrible. The discharge planner (social worker) on my case was really incompetent. Rude, overbearing, condescending, and lazy. It's not that helpful just to hand a patient's relatives a bunch of brochures and send them off with hopes to feel better soon. This person was new to this care home and possibly to her profession, so here's hoping she improves. If it's important to you and your family to maintain the improvements you made with the great therapy, though, you might want to look elsewhere for now.

CaringPOA

If I could give this place a zero, I would do so. This Manor Care facility has changed management and their current way of business and healthcare is beyond NON PROFESSIONAL and NON-CARING. There is a major lack of responsiveness to check on residents, unwelcoming desire to assist in family's concerns, and MAJOR short staff to attend to patients/residents. You will never speak to the attending doctor, but rather receive messages through various nurses or aids who do not want to provide their name so that they are not held accountable for misinterpreted health info. There is never a clear record of occurrences whether health action or issues on file in the resident's book. Your loved one's will be soiled and left in 1 depend for the ENTIRE day. Bed sores are passed off as something minor and they don't like for you to see them. So you must ask and stay on them for the sake of your loved ones, please do. Showers are not granted as they are suppose to be given 2xs a week. However they will tell you that wiping them off with bath wipes is appropriate. You wonder why the bed sores? This place needs a full overhaul with both new CNAs, nurses, and administration that are actually compassionate to both the resident's and family members . Administration needs to look beyond this facility as a cash cow (do the math.. $10k+ per month Longterm stay) and focus on being a reputable, clean, and medically safe business.

smil

This place needs to be redone inside! It is dirty, dark and smells! No one would want have a loved one stay here or have to stay here himself/herself. The one good thing about it is the physical therapists are top notch. I would like to give the therapists five stars and some of the nurses/aids strong marks for being kind. There were others though who didn't seem like they wanted to be there at all! They have the patients lie in pee pads that are changed periodically but not often enough! They don't get them up every couple of hours (as I've seen in other rehab centers) to go the bathroom if possible. There is no set time for food to be delivered. I was there when lunch finally arrived at 2:30 p.m. The surroundings are depressing and I can't imagine being there! I would have nightmares as my loved one did. They also did not pick up on the fact my loved one had an infection that caused him to hallucinate! They thought he had dementia and it wasn't until many people told them that this was not the way this person normally behaved, they decided to test for an infection! That was unacceptable!

caring0043

My mother was at ManorCare Health Services-Arlington for about a month during rehab the first time. I would not recommend it, and that is why I did not put her back in there. They were not responsive at all when you push the call buttons. I even had an instance where I was trying to help my mom get dressed, she lost her footing, I ended up with her on the floor and pushed the call button, and nobody showed up for about 30 minutes. I don't think that they had enough staff. Their rehab was really great. The physical therapists that were there were also great and really seemed to care about the people. It seemed to me that there was not enough people -- one nurse was covering 20 to 25 patients at one time, and that can be a lot.

Roger1

This place is one of the worst that we visited. It's very dirty, with stains on the floors, nasty bathrooms with urine on the toilets and on the floor, no soap in the dispenser, and dirty tables for dining. On top of the conditions, the workers were all very rude and acted like it was a bother if you asked them something. I would never recommend this place.