The Best Nursing Home Communities in Madison County, NY

"My mom is staying in the Waterville Residential Care Center. I like nothing about it. It's filthy. It has a nasty stench going on throughout the entire building. Her room is inadequate for her. It doesn't have a handicapped bathroom. She's not receiving the physical therapy, occupational therapy, and speech therapy she needs. It is not a memory care facility, which is what she needs; she has dementia. They're allowing her to leave the residence every single day with her boyfriend. And that means she's not getting her blood sugar checked, getting fed properly, or getting her meds properly every day, and that's why she had a stroke. I'm trying to find somebody to complain about this, how bad it is, but I can't get anyone to listen to me."

"My dad is now at Lutheran Home of Central New York. He went in May 1st. The staff is wonderful. The building itself is 100 years old, but it is very clean and very homey. The residents seem happy. My dad seems to fit right in going to meals. They're going to manage his medication. The staff seems very competent and trusting. My dad isn't much into group activities but they invited him to bingo and other activities. He either accepted or declined, so they respect his choice. He goes to the dining room, which is a good sign. They are very proactive about getting him involved. Food is very good. It is the only place that has continuum of care. They have independent, assisted, skilled or rehab and memory care. That's what I was looking for."

"Presbyterian Homes & Services was clean and well-kept. It was well organized as far as community rooms and living spaces. They had plenty of activities. Mom liked the room that she is going to have very much. She was happy to know that she could bring her own stuff. She liked the fact that there was going to be more care, so she felt safer. The residents we saw were from all stages of assisted living and we appreciated that. We liked the fact that it was a come and go building. You didn't have to feel locked up. You could go out when you wanted to. Mom liked the freedom of it. The facility looked great. It looked more like an apartment building. We had very few questions because the staff answered everything completely. Kelly was wonderful and super caring. We couldn't have asked for a better tour guide."

"My mother stayed in the Crossings for sub-acute rehab after she fell down the stairs and injured her back. She was there for approximately three weeks, and I stayed with her almost round the clock for the first two days, so had a great view of the facility. I really like The Crossings. The facility itself is modern, green and leafy with outdoor space that residents actually use, and floor to ceiling windows in the rooms. The staff was friendly and professional, and they joked with my mom while getting her to work hard. Every nurse, OT and PT I met was just super caring and professional. The day she moved in there were two problems with her room (hospital bed did not raise and key from drawer was missing) -- both issues were fixed the same day. I would recommend The Crossings without hesitation. "

"My mother will be doing daycare/respite care at The Grand Rehabilitation and Nursing at Rome (Stoneridge Health). It's clean, and it seems very nice. It has an RN that's on-duty at all times, as well as nursing assistants. She will be well taken care of there. It's a combination nursing home, rehab, medical care, and they have a daycare section for Alzheimer's patients."

"Upon entering the main building I noticed a strong musty smell. There must be a leaky roof somewhere. The laminated floors look a bit warped - perhaps from mopping. This facility does not provide TV's for people to watch- you must supply your own - Seriously? The rooms are small for a shared room barely able to move around, especially once a wheel chair and walker are in the room. and there is black coax wire running along the baseboard and along the walls. They take 2 days to "approve" your IPad or electronic devices, remember no TV's - WTH? The Staff appear to be nice enough although my relative did not get his meds at night when he should have. I waiting to hear how PT goes as that is the reason we are there. This place is VERY dated."

"the staff is very rude and the facilitys rooms are very dirty and small, residents are allowed to wander in an out of others rooms all day an night long. "

"My mom has been a resident of BG for a few years now. I have not had any problems with this facility. Before my mom moved in, we visited a few places and believe me this was / is a lot better than others. One we visited,we smelled so much air freshener when we walked in we were sure it was to mask urine odors along with others. A close relative of mine passed away in a Syracuse nursing home, last year, when we visited that facility, residents were always waiting for someone to help them with one thing or another, and it was not very clean. I have moved out of state but I am still able to be in contact with anyone at Bethany Gardens concerning my mother at any time. I am thankful that my mom is at Bethany Gardens I truly feel she is being well taken care of."

"I recently toured Pounder Hall for my mother. From the moment I entered I was impressed. The staff member at the front desk (Mary Jane) was very pleasant and knowledgeable. She spent an hour with us going over what they have to offer and showing us three different sized units. It felt so homey, clean and pleasant. The apartments were not that big but more than sufficient for just my mother. A large bright living room and a good sized bedroom. Also a full bathroom with walk-in shower. The unique thing with this facility was the option for three meals a day. That seems to be rare in independent living. The residents seemed to be enjoying thier meals while we toured the dining room. I'm bringing my mom back for the final decision but I hope that she decides to make Pounder her next step in this phase of her life."

"My husband is in Eastern Star Home and Infirmary. We chose it because my whole family is within five minutes, so we're with him every day. He's been there about four months now. There are not a lot of residents there yet, but the care is so good. They have activities and meals and everyone is so caring. I love the location in the little village of Oriskany. It's an easy access. They have a beautiful patio to sit out in, in the summer when the weather's nice. The food is excellent. My husband seems to be adjusting well. They're very attentive, and if there are any problems, they would call. I love it there. They do a great job. He's in a private room. Value for money is terrible like every memory care unit. There's no coverage for memory care. It's out of pocket."

Utica Rehabilitation and Nursing Center in Utica, NY, provides a range of care options, including Memory Care and Assisted Living. The community offers various room types, including apartments with living rooms and kitchenettes, allowing for a comfortable, home-like environment. The center features numerous amenities aimed at enhancing residents' quality of life. Outdoor common areas are available for relaxation and socialization, and pets are welcome, adding to the sense of companionship. Organized activities and programs ensure that residents have plenty of opportunities for enjoyable and meaningful engagement. Meals are provided, with communal dining areas that foster a sense of community. Regularly scheduled social activities and events offer additional chances for interaction and bonding. Residents have access to amenities such as WiFi and internet, enabling them to stay connected and access online resources. Physical well-being is promoted through available yoga and stretching opportunities. Facilitated field trips and local outings help residents explore and remain connected with the broader community. Shared common areas offer spaces for group activities and casual interactions. Moreover, Utica Rehabilitation and Nursing Center offers various services to support daily living. General transportation services are provided, making it convenient for residents to attend appointments and run errands. Housekeeping services ensure a clean and comfortable living environment, allowing residents to focus on their well-being and enjoyment of the community's offerings.To learn more about this provider’s license and review other available state reports, please visit: New York State Department of Health Adult Care Facility Directory

"My grandmother was a resident with Sunnyside for 2 years and I have been more than impressed by the care she has received. I was fearful of having her be placed into a home but the staff has been nothing more than excellent and caring throughout her entire stay. I would recommend anyone who wants their family member safe and cared for to go there. "

Welcome to Sunnyside Care Center! Sunnyside Care Center is an 80 Bed Short Term Sub-Acute Rehabilitation and Long Term Care Facility located in East Syracuse, NY, just minutes from the local hospital. The convenient location of the facility provides easy access to shopping, restaurants, churches, banks and medical offices.Sunny Side Care Center is an 80 Bed Short Term Sub-Acute Rehabilitation and Long Term Care Facility located in East Syracuse, NY, just minutes from the local hospital. The convenient location of the facility provides easy access to shopping, restaurants, churches, banks and medical offices. Since opening our doors in 1972, our reputation has developed as to our being an outstanding provider in long term care and short term sub acute rehabilitation. We offer an array of post - acute medical treatments such as, Physical, Occupational & Speech Therapies; Wound Care; Pain Management; Respiratory Therapy and Cardiac Therapy. We specialize in Short Term Sub - Acute Rehabilitation, offering therapy up to 6 days a week, and that’s more than other facilities in the area. More Rehabilitation equals a quicker recovery. Choosing a Rehabilitation Facility or Nursing Home can be a stressful and confusing time. We want to help make this time as easy as possible for the patient and their family. We encourage you to stop in and take a tour and talk with our friendly and caring staff. Our Admissions Coordinator will be happy to give you a tour and answer any questions you might have, and our Social Worker is available to discuss the transition and provide you with information you’ll need every step of the way during the placement process. So whether you are in need of post-acute short term therapy or long term compassionate care, we are here to offer you the best of both. To learn more about this provider’s license and review other available state reports, please visit: New York State Department of Health Adult Care Facility Directory

"We visited Menorah Park of CNY. We spoke about memory care, but we visited the assisted living, which is The Inn. They're very, very well kept. The rooms were larger. The residents had many places they could meet. The lounge areas were a fairly good size. The staff seemed happy, which was important to us. If you like your job, you got to be happy. The sales department was really good. Their security was better than in any other place. You had to check in and they took your temperature and all that stuff to protect the residents. They had everything everybody else has and the views was much better, too. No matter what room you may have been in, you had a very nice view. It's very calming. The staff was great. The facilities were impeccable."