Hillside Nursing and Rehab Center

Betty

My husband is at Hillside Nursing & Rehab Center. What we like most about the place is the staff. The aides are very good, very helpful, and very kind. I see the meals that my husband has and they are very good. His room is just simple. It has a bed in it and a nightstand. It has got a bathroom with a shower. He sees a physical therapist, a speech therapist, and an occupational therapist. He says they are very good. I know they are very busy and short-staffed, but I think the floors could be cleaner and the bathroom, too. For the price, we don't care for it, but that's in every place, and Medicare is paying a portion of it.

Jfinneran99

They do not give patient choice when it comes to home care or hospice. My family wanted Amedysis but was told by the social worker Kelly no that they only use one hospice. My family member has been in and out of rehab and have ALWAYS had a choice. I will be reporting this to Medicare and the state.

littlerednx92

My mother was was in Hillside for rehab. What a big mistake!!! It started off pretty good but only got bad. She is a 85 year old woman and very tiny. She has a good mind. We could only visit Monday-Friday and had to make an appointment to see our mother. No weekend visits. Her tv went out on a Saturday afternoon and we had to call SEVERAL times to try to get it fixed. They almost killed my mother. They gave her a over dose of her medicine. The day I went to pick her up we had to call EMS to take her to the hospital where we found out they had given her morning medicine at night and then again in the morning. They had given her pain medication with anxiety medicine which is a BIG no no. Ask any doctor and they will tell you not to take together. When I went to pick her up she couldn’t talk or move. They almost killed my mother. So NO I would not send anyone there!!!!

Gloria K.

My 94 year old sister was admitted to Hillside in January after hip surgery. From the moment she became a patient in the nursing facility her care was absolutely incredible. Every staff member was attentive to all her needs and went above and beyond to care for her. The facility is clean bright and well kept. The staff are extremely professional and knowledgeable. Unfortunately my sister pasted away in late March. The kindness expressed to me was was so thoughtful , I received personal phone calls with expressions of their sympthany . I would highly recommend Hillside Nursing , it is one of the best ! Gloria K- March ,2020

BeckyBoo

My mother went into this facility under respit care with hospice. This facility signed a CONTRACT with Kindred hospice that said their contract price was $141....I was told they would accept kindred's contract price of $141, but because their beds cost $190/a day, that we would have to pay the additional $50 to cover the price of the bed, then until February 1st we would have to cover the entire amount of $190/a day....the social worker didn't have an answer for me when I asked, "Well, if you signed a contract with Kindred to accept $141/a day for a respit care bed, how is it ethical or legal to go after a patient to cover the $50 additional money for a respit bed?" My mother has pancreatic cancer and it has spread to her heart, intestines, and stomach...This facility did NOTHING to help or reduce stress...They only added to it! Then to put icing on the cake, because I stated that I was speaking to a Wake County Commissioner and reporting them to medicaid for fraud, they had someone call me, threaten me and try to scare me off from making my complaints! Then yesterday, I receive a BILL from Hillside for $950! These people are out of their minds if they think they are getting a penny from me and/or my mom! They have their eyes set on the monetary benefits of having a facility and what they SHOULD be focused on is patient care and safety.....DO NOT send your parents or significant other to this place if you care about them....the patients were wandering the halls, with no supervision, and they lost my mom's FL2 the first night she was there (they called me to see if I had taken it home with me) disgusting place and VERY UNPROFESSIONAL people working there!

karamrhoads

Unfortunately, our 82 yr. mother was sent to Hillside for rehabilitation therapy after having major surgery. My initial concern upon arriving the first day was the lack of security and safety measures in place at the rehabilitation section and the nursing center where seniors live full time. Upon arrival all you do is sign your name, date, arrival time and the patient who you wish to visit in a long book. Your photo ID was never checked nor where badges given to visitors to wear. I only signed in on the first day and walked right past the desk the following 6 days. No one stopped me or questioned me. One afternoon, I decided to explore the entire facility. While touring the building, I was invited into rooms and talked to some of the residents (many asked me to get them straws, ice, water, tissues, warm blankets etc.) I toured behind nursing stations, the kitchen, the physical therapy room, staff lunch room, closets that were not locked etc. and no one stopped me. Given the current climate of our society and our concern with elder abuse and violence to large facilities, this place is scary!!! Anyone can enter this facility and go anywhere they want including patient rooms and do heaven knows what to the patients without being noticed or questioned. I was scared to death for my mothers safety. My family made sure that there was always one family member there with her during the visiting hours.