Seneca Health Care Center

Amy W.

My loved one was in rehab for one week at Seneca Health Care Center about a month ago. - Due to incontinence issues he required assistance changing several times a night. He was forced to wait so long in his wet undergarments that he was forced to go to the bathroom on his own. He was very weak, and we specifically thought rehab was the right choice so he would have ASSISTANCE and be SAFE overnight, but clearly this was not happening. - He was never offered a shower or even a sponge bath. With all his incontinence issues he had to request a towel from 2 different nurses so he could clean himself. - It was nearly impossible to have any sort of conversation with anyone concerning his overall care. At one point I finally got to have a 15-minute conversation with Courtney. She was obviously doing other things while on the call and was not focused on our conversation whatsoever. How could she possibly answer questions about our specific case without looking at his records? - As he was being released, both Nicole and Courtney were in the room with us. Nicole said that he “had” to have a urine test before he left the facility and then left the room. Courtney followed up by saying that there was no urine test needed because they already had a urine sample from the “hat” in the toilet. Throughout his stay, my loved one never urinated into the toilet as he leaks constantly and wears undergarments 24/7. We are quite sure they used his roommate’s urine sample, but they both left so quickly we didn’t even get a chance to correct them! - The discharge meeting was chaotic. The Social Worker said we were to meet with “everyone” who cared for my loved one during his stay: Doctor, Dietician, PT, and Nurse(s) in Charge. The Doctor and Nurse(s) never came to the meeting and we were told that he couldn’t be released without their consent. The Social Worker left us with no indication as to what was happening, so we had to take it upon ourselves to track down the Nurse (Nicole) who said he was cleared to leave. - Upon discharge we were given a huge bag with leftover meds from his stay. Included in that bag were meds that he NO LONGER TAKES. Was he receiving those meds the entire time he was there? We’ll never know because there is literally NO ONE who can confirm anything. It is obvious that your nursing staff is understaffed and overwhelmed. Some nurses (including Jessica) were especially kind and helpful, even bringing him balloons for his birthday. Others were clearly annoyed and disrespectful at any request. Your PT staff was excellent. In a nutshell, we look back at this experience and ask ourselves, “What was the point of sending him to rehab?” We had hoped he might receive the care needed get stronger so as to be able to take care of himself more when he came home. Clearly there was very little support for him during his stay, and this was a lesson for us to avoid McGuire Group facilities in the future. We expected health CARE, and what was received was an overwhelming, frustrating and upsetting experience for my entire family. Although I’m pretty sure no one will read this, I hope that you do. And, I hope you or your loved ones never have to experience this.

Friend

This was my first time visiting this facility. The staff was very friendly and went out of their way to be helpful. The interior was clean, and smelled of cleaning products! The exterior certainly did not compare to the care taken inside.

Slapshotz

Do not, repeat do NOT send anyone you care about to this xxxxx excuse for a sub-acute rehabilitation facility. It stinks from the top-down. As is usually the case, the CNAs work the hardest and are the worst-paid employees. I've had a couple decent nurses here, and the higher up you go, the poorer the attitude. OTOH, the food isn't bad and the place doesn't smell like pee.

Provider Response

MaTaba

My sister is here This place is filthy! There has been a cookie under the her bed for four months! I keep taking pictures of it with dates on them! I haven’t picked it up myself just to prove a point. Staff is lazy, most days they don’t even get her dressed They don’t take care of her nails her teeth or her feet They bring in her tray while she is lying down and don’t sit her up to eat! There is never a pillow case on her plastic pillow She had the same nightgown on for days on end. This place should be shut down!

Provider Response

Kevin Rothsby

Please do not send your loved one here. The nurses are lazy and disrespectful. Not only was my mom covered in her own filth, but it has happened in numerous occasions and nothing has improved. For a place that charges and gouges people for as much as they do, they could at least give the people they serve some dignity and respect.

Provider Response

James

Dad was at Seneca Health Care Center and I would highly suggest not to bring anybody there. It's dirty. I know there's always good people working in places, but the staff there was just marginal at best. They had too many residents for each staff member. They had like a 13 to 1 ratio, which I thought was ridiculous. They had meals that were pre-made. They would just serve them on a tray and leave. The room was very cluttered and very small. They had to have a shared room with somebody else. You paid $5,000 a month more, which I thought was outrageously costly. The activities were marginal at best, too. The hallways were extremely cluttered, and in an emergency, you wouldn't be able to leave in a timely manner.

Provider Response