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Pacifica Senior Living Spring Valley

8880 W Tropicana Avenue, Las Vegas, NV 89147

(800) 558-0653

Verified Partner

4.34

(29 reviews)

Offers Memory Care
Top rated on Caring.com

2016

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Reviews of Pacifica Senior Living Spring Valley in Las Vegas, Nevada

4.34

(29 reviews)

  • Facility

    4.6

  • Staff

    4.7

  • Food

    4.3

  • Activities

    4.7

  • Value

    4.6

Top rated on Caring.com

2016

Tammy Thomas-Roth

5

February 15, 2024

I visited this facility

Deanne was an absolute delight and it was her caring demeanor that made me put a deposit on the first visit. I know my parents will be in good hands there!!

Provider Response

Hi Tammy Thomas-Roth, your wonderful feedback and 5-star rating mean a lot to us. Thank you for taking the time to leave praise and kind comments for our Pacifica Senior Living Spring Valley team! Take care, we hope to see you again soon!

Melissa

5

May 8, 2022

I am a friend or relative of a current/past resident

My mother moved in to Pacifica Senior Living Spring Valley. The lady we talked to was really great and very helpful. She didn't get tired of all the questions that we had. She's just very welcoming. I think one of my mom's favorites is Terrie. They have an activity room that's kind of right at the entrance and they've had bingo when we've gone a few times. They also have a little courtyard where we can go and hang out with her. It's homey compared to the other places that we went to.

Matt J

1

February 6, 2022

I am a friend or relative of a current/past resident

Food program a disaster. Here is the dollar amount they will spend on feeding your loved 1 a day, ready? $5.70 cents!! How can you feed a human being nutritious desirable food for $5.70 a day? answer? YOU CANT! I had to bring food daily as well as many many others had to bring food to make up for such poor food program. I watched countless residence not eat. Heartbreaking to see folks struck with Alzheimer's and Dementia who have no voice have to eat such horrible food. I talked to countless staff, not 1 would eat the food themselves, no one would feed it to their own kids.. but they feed it to the residence? Corporate greed at its worse. When I talked to leadership for 6+ months I got justifications, no answer, and run around.. I went to Corp San Diego.. President wouldnt answer or call back.. reception wouldn't give me his name. Coward. My family member lost 13 lbs in 4 weeks at 1 point.. solution to it? give her drugs! to get her to eat horrible food. My solution was to daily bring food in and subliment, finally had to move her out. So bad the Chef left this place.. guy was in tears literally with what was going on at this place. Bottom line, I wouldn't feed my dog the food from this place. Sad, as nurse and caregivers were angels.. activities leader a hero. Note - place in run down, AC broken all the time, place is worn out.. no van for activities outside.. grounds around it unkept and uncared for as well

Provider Response

We personally read and respond to every review and in our research we found that several levels of management tried to work with you to resolve the complaints to no avail. For instance a regional director of operations did reach out previously saying that despite multiple attempts to work with some families/residents we discovered that perhaps we are not the right fit for every family. The staff realizes that since your wife’s move-in you were unhappy and though the staff did all they could to try to satisfy your concerns, we still fell short. We respect that you decided to move your loved one and wish you both well.

Worldtraveller202017

4

October 18, 2021

I am a friend or relative of a current/past resident

I feel relieved that my boyfriend of 27 years has settled down at the facility in Las Vegas. He's always been slow to adjust to new things and environments. With the care and attention provided by Pacifica Spring Valley's staff and caregivers, he seems to have adjusted well to the facility and appears to be more alert and calmer. I call him every other day. While he has good and not so good days, I find that his vocabulary seems to have broadened and is much better in expressing himself. The staff there is always cheerful and accommodating. He is well taken care of.

Provider Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Spring Valley. Thank you again, we hope you have a wonderful day!

PRCampbell

5

October 15, 2021

I am a friend or relative of a current/past resident

The hardest thing I had to do was to place my Mom in a Memory Care facility and that was 8 months ago. Now the hardest thing I would ever have to do would be to have her leave Pacifica Spring Valley! My Mom is thriving because the whole community there is phenomenal everyone from the executive director all the way down including nursing, public relations, activity director, caretakers, med techs, housekeeping, receptionist etc. Every time I visit I see an extreme act of caring and love being given to all the residents. They take care of every issue you bring to their attention and all the residents are extremely well cared for and I can not think of a better place for my Mom to reside and the best part is she is Happy!!

Provider Response

Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Spring Valley. Thank you again, we hope that you have a wonderful day.

Yoli'sniece

5

October 14, 2021

I am a friend or relative of a current/past resident

Pacifica is the BEST place EVER. It is a clean and beautiful facility. At first when I visited I thought I could never afford to place my Aunt there because it looks like a 5 star hotel. Thank goodness I was able to place her there. I am very happy with ALL aspects of this facility and appreciate them tremendously.

Provider Response

Yoli'Sniece, thanks for your praise and kind comments about our team.

Vicki Mc

5

October 14, 2021

I am a friend or relative of a current/past resident

Pacifica has a commendably helpful caring staff who’ve been Especially patient with my mother who’s still adjusting to her new environment. There’s a great piano in the common room that they encourage my mom to play, and this has been so positive for her attitude. Many of the other residents seem to enjoy the music as well and this is helping her open up to making new friends.

Provider Response

Thank you for taking the time to share your review, your opinion is very important to us. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Please feel free to contact with any and all questions. We hope you have a wonderful day and we hope to see you at one of our upcoming activities!

Sheryl S.

4

October 14, 2021

I visited this facility

My 82 year old mother needs Complete care & Pacifica Senior living takes excellent care of my Moms needs. The staff is genuine & very professional for her daily needs .

Provider Response

We appreciate your positive review about your recent experience with us!

LouisF

5

August 11, 2021

I am a friend or relative of a current/past resident

I have never met a more caring staff of dedicated professionals. They are more than helpful. My wife has been doing exceptionally well since she moved into Pacifica Spring Valley. She looks so much better and happier! The facility is very clean with spacious resident rooms. Deanne is a dedicated professional who helped my wife and I in so many ways. I am so grateful for Pacifica Spring Valley and its incredible staff!

Provider Response

Hi Louisf, thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living Spring Valley. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon!

ncowans

5

August 2, 2021

I am a friend or relative of a current/past resident

Pacifica Senior Living Spring Valley is a fantastic place for your loved one. I recently celebrated my Aunts 90th birthday here. The staff was so very accommodating. I love the way they are so inclusive with each and every resident. They make each resident feel loved. The compassion and care is genuine and I was so happy to see it first hand. The environment is so clean and the rooms the residents live in are lovely. I leave in Chicago and I flew to Vegas to celebrate her birthday. I heard awesome things about the center but to witness it, was amazing. The residents played bingo, hang man, watched old Dean Martin movies, listened to music and sang along. They all seemed really happy. I highly recommend Pacifica Senior Living Spring Valley for your loved one 100%.

Provider Response

Hi Ncowans, thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living Spring Valley. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon!

Ron's Sister-in-law

5

July 16, 2021

I am a friend or relative of a current/past resident

I was in a real bind in mid-April, 2021. My brother in law needed to be moved from his memory care facility in New Mexico on short notice and I needed to find a place in Las Vegas that would be a good "fit". He and my sister were essentially hermits, living "off the grid" in rural New Mexico for about 40 years. He was always a bit of a curmudgeon and after my sister died, he really deteriorated. I wasn't entirely sure he would be able to adapt to "city" living much less a group living environment. From the moment I made that first call to Pacifica Spring Valley, I KNEW he would thrive there! After taking a tour and meeting with Deanne, I was convinced! Deanne made the transition from New Mexico to Nevada absolutely seamless and worked tirelessly to ensure everything was in order. Jenny greeted us at the door the day we moved in and Vanessa had a smile for us as she welcomed Ron to his new home. I've been most impressed at how the staff spends time with the residents, even to this day, whenever I come in to visit, I see the staff really engaging with the residents, genuinely paying attention to them. Having a primary care provider in-house on a weekly basis is a huge benefit as well. The visiting podiatrist and hair stylist add that personal care touch. And to top it off, the facility is spotless and spacious and has all the amenities of home with lots of separate living spaces to accommodate the different interests of the residents. The attitude of caring and compassion starts at the top and I must acknowledge the leadership of Mr. Trump. His calm demeanor and genuine interest in the residents and the staff is amazing. He always takes the time to inquire about my brother in law and has been tremendously helpful in our application for VA benefits. I couldn't be more pleased with the care and treatment you have been able to provide to my brother in law. He has settled in well and although he still prefers to be alone most of the time, he knows he can participate in the many activities Vanessa makes available, if he chooses to. I'll definitely choose Pacifica Senior Living for myself or my husband when/if we ever need it!

Provider Response

Hello, thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience here; our staff will definitely be happy to read what you wrote. We put resident experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to seeing you again.

Tammy Spencer

5

July 16, 2021

I am a friend or relative of a current/past resident

Pacifica has very caring staff as they go over and beyond their work duties as they seem to care about each of the residence. My Father in law was at the facility before he passed away in 2019 and now my Mother in law is a current resident. Each time we visit, we appreciate all the Staff does for each resident as they are always helping someone with something. They are a true blessing to us and they work hard. Also, we would like to thank Deanna and Don for all their hard work and going over and beyond to get our family member in with short notice. Can't say enough good things about this place. Thank you Pacifica Staff, we appreciate each of you! Facility gets an A+ grade in our book for Staff, Rooms, Food, Activities offered and Cleanliness.

Provider Response

Hello Tammy Spencer, thank you for your positive review! We are very proud of our community and the level of care we provide! Please feel free to reach out at any time to us at any time with any and all questions and concerns; we are always here for you and your family.

Sheryl

4

February 17, 2021

I am a friend or relative of a current/past resident

Mom has moved into Pacifica Senior Living Spring Valley. We just returned from there. I was very impressed with the community. The caregivers were very nice and very caring. I can't say anything bad about the place. We put her there without seeing it. My niece was out there and handled all that. She and her husband went to Pacifica and another community, but they liked Pacifica the best. I took her word on it, and I think it was a very good choice. It takes both dementia and Alzheimer's patients. They have activities, but my mother does not participate.

Provider Response

Hi Sheryl, thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living Spring Valley. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon!

Dave

5

May 20, 2019

I am a friend or relative of a current/past resident

My mother-in-law moved into Pacifica Senior Living Spring Valley around a week ago.The staff is outstanding, it has a great atmosphere, and I think it's a great community. The accommodations are very clean, very nice, very organized, and I cant say enough. The food is fine, it's good, and I'd eat there every day. The dining area is very nice, they got more than one community, and each community has its own dining area. They have all kinds of games, arts and crafts things, sing alongs, guessing games, and things for the memory care individuals. They have a beauty salon. It was a breath of fresh air to sit down and talked with individuals who actually understood memory issues and helped you with your problems.

Provider Response

Dave, thank you for your kind review; we are happy to pass along your comments to the team here at Pacifica Senior Living Spring Valley. We have an outstanding staff that genuinely cares for all our residents, and their families. Please don't hesitate to reach out to us if there's anything we can do! Thank you very much, we hope you have a wonderful day!

lasvet

5

March 25, 2018

I am a friend or relative of a current/past resident

It is a difficult time when you are looking for a facility to assist in care of your loved one. Christina and the staff at Pacifica Spring Valley made it as seamless as it could be. They were there to walk us through the process, answer all of our questions, and welcome our Mom into their community. The facility is clean, bright and inviting and the caregivers equally as so. With a smile on their face, they are always encouraging their residents to engage in activities rather than sit in their rooms. There has rarely been a time I have stopped by that there hasn't been an activity available for the residents; singing, music, church services, even musicians coming in to play the guitar.

Provider Response

Thank you for sharing taking the time to share with us your experience, we are honored that you have entrusted us to care for mom. While we know this is a very overwhelming process for we strive to do all we can to help things move along as seamless as possible being there for all families every step of the way. Please like us on our Facebook page where you will find pictures of our residents and the interesting activities they participate in on a daily bases. (The link to the Facebook page is on our website). Please feel free to contact us with any and all questions.

helberlg

5

March 21, 2018

I am a friend or relative of a current/past resident

I am the spouse of a resident of Pacifica Senior Living Spring Valley. When looking for a place where my husband with Alzheimer’s could be happy, I searched several places all over town. Although this facility is not near my home I chose it because it just made me feel comfortable and at home right away. Upon entering you are in town square and it reminds you of Main Street.Disn.eyland.. I look happy and healthy and engaged. The community relations director is truly amazing. Christina has gone way beyond the call of duty to make me feel comfortable and cared for. She answers calls at all hours when I am at the end of my rope. The staff are so caring, helpful and welcoming. I would recommend this facility to anyone looking for a warm, welcoming Home for their loved one.

Provider Response

Thank you for sharing the details of your experience with us. We are honored that you have entrusted us to care your husband, we do not take this lightly as we understand this is as difficult for the families as it is for the loved ones (ensuring you are making the right decision for your family as a whole). Please like us on our Facebook page where you will find pictures of our residents and the interesting activities they participate in on a daily bases. (The link to the Facebook page is on our website). Please feel free to contact with any and all questions.

voight

5

September 20, 2017

I visited this facility

Wonderful energy, great staff and an answer to our prayers. I knew the minute I walked in, I cried and said this is the place. I had that feeling in my gut that this was moms home and I was right. She has been more active since she has been here than I have seen her in a while. Kelly and Debra have been awesome through the entire process

Provider Response

Thank you for leaving this detailed review about your experience with our community. We appreciate it and are honored that you chose our community. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Please feel free to contact with any and all questions.

Jane

4

July 17, 2017

I visited this facility

I liked the layout of Pacifica Senior Living Spring Valley. It was smaller than the other community, but I liked the layout better. The cost was a little bit more and the pricing was different. It was too far away from my home. We looked at one room that is shared with another roommate, and it was more hospital-like.

Provider Response

Thank you for your review and honest feedback. We appreciate your 4 star review and would like to offer our assistance to you for the future. Please let us know if there is anything else we can do for you; we are more than happy to help!

relative834775

1

December 3, 2016

I am a friend or relative of a current/past resident

My mother was in Pacifica, and I wouldn't recommend it to anybody. They had a calendar that showed activities for the elderly, but they never followed it. The staff never really interacted with their residents and kept changing, like weekly, so nobody ever stayed there long enough to even get to know each resident or find out what their needs were. The rooms were OK, just not very clean. I saw caregivers sleeping in the dining room, and it was not what I wanted for my mother. Occasionally, they would do bingo or some chair exercises, but it was few and far between. The food was good since they had a very good cook there.

Provider Response

We're happy to hear being a part of our community has been a positive experience for you. We strive to offer life enriching programs and the highest level of care for our residents who we love like family. We appreciate you.

Dorothy265784

3

November 29, 2016

I visited this facility

I spent about an hour and a half at Pacifica Senior Living Spring Valley. They showed me everything. It was fine. I felt that the bedrooms were a bit on the small side, but everything seemed to be very clean and neat. They were well organized. I don't have any objections with the place.

Provider Response

Thank you, Dorothy, for reaching out to us. We are sorry that our community does not meet your needs. We value our residents and families and appreciating you sharing your comments. We hope that you find the community that best fits your mother's needs and that you are happy in the community you choose. We thank you for your consideration.

Catherine375488

4

November 14, 2016

I visited this facility

I was impressed that Pacifica Senior Living Spring Valley was really clean, but everybody that is there had to be fed. They had different activities for them, and I liked it because when you walk down the hall, it looks like an actual street with stores. The rooms were small, and they shared rooms with a TV, their own closet which was very small, their own bathroom, and it had a regular stand up shower for those who can take a shower themselves. They also had assisted bath with all the amenities to it for them to sit down to where somebody could take care of them. They had other personal stuff in their own plastic box, and they keep their bathroom personals in their closet.

Provider Response

Thank you very much for taking the time to leave us this detailed positive 5 star review. We appreciate it!

Walt378232

5

October 13, 2016

I visited this facility

I did tour Pacifica (Pacifica Senior Living Spring Valley) for my wife. I thought it’s a pretty nice facility. It is set up pretty well with a smaller and quieter environment. Because it’s a memory care, it is more geared towards that instead of all-encompassing and stuff like that. The price was somewhat within price range. One of the pluses for me at this point was that the rooms were furnished. Also they work well with the hospice care that I have. They had nice facilities like wheelchair roll-in type shower and things like that, so it was set up fairly nice. It was a nice facility.

Provider Response

Thank you very much for taking the time to leave us this positive 5 star review. We appreciate it!

J.R.2

5

February 10, 2016

I visited this facility

Pacifica was nice. They appeared to have two sections in the memory care. There was one that was not quite as advance. So, they were not really mingling that much. The people that needed more attention had a separate section. One of the staff guided me to the place, and showed me where the different areas were. It was very interesting. The rooms were very nice. They seemed to be accommodating. They had private rooms that were very roomy, and they also had a shared room. Both of them were very nice. The aisle that they were walking on had a name, and then they had a little shadow box out in front of the door so they could remember which room they had to go into. They were very nice. The staff was very knowledgeable about the people there. They called them by name, and knew what they wanted.

Provider Response

Thank you very much for taking the time to leave us this positive 5 star review. We appreciate it!

Loving Daughter18

3

December 30, 2015

I visited this facility

I was a little disappointed with Pacifica Senior Living Spring Valley. It didn’t smell fresh, and I thought the residents I saw were just sort of sitting around. The staff I saw seemed to pay attention and be considerate of the residents. The woman who took me around gave me a hard sell, which I didn’t like.

Provider Response

Thank you for taking the time to leave us feedback about your experience with us. We regret that you had a negative experience, and will use this as an opportunity to improve. If you are willing to give us another chance, please contact us so we can understand your situation better in order to try and turn your experience around. Thank you, Pacifica Senior Living Spring Valley

Patti25

5

December 15, 2015

I am a friend or relative of a resident

My mother has been at Pacifica of Spring Valley since October. It is all excellent. The rooms are very nice. My mother says the food is excellent. She eats everything they give her. The social recreations are very good; I was there this morning when they had a gentleman come in to sing. It was very nice.

Cheroyl

5

November 25, 2015

I visited this facility

I visited Pacifica. It was nice, clean, and beautiful facility. I would definitely recommend them; however, they didn’t have enough caregivers per patient.

Provider Response

Thank you very much for taking the time to leave us this positive 5 star review. We appreciate it & hope to see you again!

BabsC21

5

June 16, 2015

I visited this facility

I thought Pacifica Senior Living was really nice, and the people were very helpful. I thought everything was wonderful. It was clean. I liked the fact that they have people come in and do shows. I also liked the fact that they do exercises.

Provider Response

Thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living Vista. We appreciate it & so do our other reviewers at Caring.

Kathryn11

4

January 6, 2015

I visited this facility

It is a very huge facility. It is not as beautiful to look at because it is older, and the rooms are just average with nothing spectacular. Their food is good, and the staff is OK. It is in a busy location, and there are a lot of stores around.

Provider Response

Thank you very much for your review.

Caring103619750

4

December 30, 2014

I visited this facility

It is a very nice facility, and the rooms are spacious enough. They have activities during the day. The inside and outside are above average, and it does not feel like a hospital. It's very clean, and my mother seemed to be well cared for.

Provider Response

Thank you very much for your review.

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Costs for Pacifica Senior Living Spring Valley in Las Vegas, Nevada

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$3,500

Starting Price

Services and Amenities of Pacifica Senior Living Spring Valley in Las Vegas, Nevada

Costs

  • Rent Plus Care Fees
  • Entry Fee
  • Fee Structure Extra: We offer a month-to-month rental

Room and housing options

  • 1-bedroom apartments
  • Companion Suites: We offer companion suites
  • Studio Apartments

Dining options

  • Dining Room Shared Meals

About Pacifica Senior Living Spring Valley in Las Vegas, Nevada

Pacifica Senior Living Spring Valley is a beautiful memory care community that is easily located in Las Vegas off of Tropicana. The community offers an exceptional Legacies Memory Care Program for those with Alzheimer’s disease or other forms of memory loss and dementia.

Our staff at Pacifica Senior Living Spring Valley provide the support, care and respect for our residents to continue living a full, enriching life. Legacies Memory Care Program focuses on the individual and their needs as they live each and every day. Each resident receives a personalized care plan that is carefully designed and implemented by our compassionate staff.

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Map of Pacifica Senior Living Spring Valley

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