North Pointe Health & Rehabilitation

Phyllis

My mother-in-law is in an inpatient rehabilitation center right now, the North Pointe Health & Rehabilitation. She'll be there indefinitely. The services are great. The personnel is wonderful. They've been very, very kind to her in trying to help her recover some of her ability to walk. I have nothing negative to say about the facility. I have not been there, but I have a meeting on Tuesday with the physical therapist and a few other personnel (it's an audio meeting) just to go over her recovery efforts and what their plan is moving forward. As far as facilities and stuff like that, I do know that there are facilities like dining, therapy and crafts and stuff like that, so those are available to her. My sister has been there, and she said it's a beautiful facility, and that it is top of the line on everything, so I'm going from her guidance. It's very good. It's very thorough. I would recommend it. They seem to be a very caring facility. It's being covered by Medicare and her insurance, so it's wonderful.

ST

My mother-in-law is at North Pointe Health & Rehabilitation. They're wonderful. She was in the Alzheimer's unit for about two years. Nothing that North Pointe did wrong, but she was not wanting to get into the social activities and stuff like that, so they moved her to the long-term care part. She's very shy and she never really understood that's where she was going to be from now on. I have nothing but wonderful things to say about them. It's a beautiful facility to start with. You walk in and you feel like you're at the Hilton Garden Inn, not what you typically use to think of as a nursing home. Everybody there is just so caring. They're so good about calling us, "We want to tell you this happened" or "This is what she's saying." The food is delicious. They make sure that they have food and snacks throughout the day. They take excellent care of their residents and they've been so helpful to us. It's a very difficult decision to place her anyway, and they have been helping us navigate the emotional upheaval that you feel when you have to make that decision. The staff is super nice. They go out of their way to help us and to help her. At the same time, they're realistic. They understand someone with Alzheimer's disease and what their situation is. I have nothing but praises for the staff. They're all wonderful. They treat them with respect, but at the same time, they're doing everything they can to do what's best for them. I haven't eaten a lot of meals with her, but what I have eaten and what they served to us when they had a thing going on was all good. It's ridiculously expensive, but it has nothing to do with them, it's just crazy how much nursing homes costs. In searching to get information recently for my mom, they're the most expensive, but they also offer so much more than some of the others. They have staff doctors, so you don't have to deal with taking her out and taking her to the doctor. We love our doctor, but taking her out of a facility would not be possible at this point. It's a gorgeous facility.