ProMedica Skilled Nursing And Rehabilitation (Grosse Pointe Woods)

very very upset patient

First of all the rehab staff is very good. Who is management at 4 days in a row management told me that they will have my snack PB&J a pair for me because I don't want to eat me tonight and told me that it will be taken care of by dietary and four nights in a row dietary of dropped the ball dinner is served at 5 p.m. and only thing that you're giving to eat between 5 p.m. and 8 o'clock am the next morning is peanut butter crackers graham crackers animal crackers and juice that's the only options. And all I ask for is 2 four ounce 2% milk an two peanut butter and jelly sandwiches. And being in their facility you're at their Mercy.

Sylvia176262

We were at Heartland for about six days. Some of the nurses were good, and some were not. The doctors were good and attentive, but their orders were often not followed correctly by the nurses. I think they need their nurses or care workers to be better. The OT, PT staff was excellent. My mom fell out of bed on the last day and injured herself pretty badly after we had asked for a better mattress, and it was the very last day before I took her out. She fell at around 5:30 in the morning, and when I got there at 8:30 she had a new mattress. But after you fall out of bed is not the time to respond to the request for a new mattress. It was clean, and there were many things about it that were adequate or better, but overall our experience causes us still to have heart palpitations and to not want to go back. The facilities were more than adequate as far as the showers, the dining was fine, and the food was good. The activities director was very good, and the administration tried to help immediately and in any way that they could. Of course, I went immediately to them when I began to see that her medication was not administered properly and things like that. They really jumped right on it. I established a relationship with the social worker there and the floor manager. They were both very good, but of course they don’t have control over their day-to-day health care worker or nursing person; that is a personnel problem.

Anonymous loved one

This was a Horrible Horrible place. my loved one left with wounds on her feet that nobody took care. When the caregivers at the new place took her socks off they stuck to her feet and the ulcer popped and her heals were black... Do not send your loved one here... no care the physical therapists were rude and had no patience for the patients. Terrible Terrible Terrible!!!!!!!!!!!!!

Dennis wife

My initial impression was not positive at all. My husband was transferred on a Thursday evening by ambulance and I did not see him until 8:30 Friday am. This was after a 32 day hospitalization for my husband and we were both emotionally fragile. A large part of my first impression was a culture shock but then I came to realize my husband was one of those patients with a neck like a noodle (chin on his chest) and very low alertness. After 22 days of EXCELLENT therapy (Speech therapy, Occupational therapy and Physical Therapy) he is coming home tomorrow! Good therapy was the critical factor for us and Heartland delivered exceptionally. I also must say that the nurses and CNA's were very caring and responsive. We had a very good experience and, most importantly, an excellent outcome.

Caring62645750

I went to Heartland Health Care Center - Georgian East. Their food was better, but I really didn't care to be there. The rooms were cold, they were not homey. There was no carpet on the floor, it was just hard floor. The wall painting was just bland. It didn't give you that comfort of home. Some of the staff was okay. They had social activities there, but I really didn't do much at Heartland because all I wanted to do was go home.

GeorgeW36

My Gran stayed at Heartland and loved the surroundings. She was a Grosse Pointer to begin with and enjoyed being in the center of the town. There was also a Big Boys and gas station next door for the convenience of the guests and their family. These people seem to value opulence and luxury above all else. I've never seen an nursing home decorated so regally. The employees were for the most part fun and upbeat. They checked in on her more often than not and I felt comfortable trusting them to look after her when I could not. They were prompt in feeding her, changing her, and even came in just to change the temperature for her so she wouldn't be cold. When I asked her what they treated her like behind closed doors she said they were on average just as attentive as when I was there to ensure everything was ok. Gran enjoyed the food, and the Big Boys too! They also have lovely plush sitting areas and plenty of room for visiting family, of which we had plenty. I'd recommend Heartland to any demanding customer in the tri-city area.