Prospect House

Don. L

My mother moved in nearly nine months ago and, originally, I was extremely hesitant sending her to live here due to preexisting reviews. It did not paint the place in a generous light, but I was working with very limited options. Taking the tour helped ease my worries. The building was extremely clean and the staff and other residents we bumped into during my visit where all extremely friendly and comforted my anxiety by saying that they enjoy living here. Since the move in date, I haven't heard any complaints from my mother. Shes become more social, often doing activities or going to entertainment. And, when I visit, she's hanging out with other residents in the common areas. She has very positive relationships with the staff members. And a lot of them go above and beyond what their job is supposed to be. They remind me a lot of a family unit. Recently they celebrated a baby shower for their kitchen staff and staff and residents alike were able to enjoy the event. For anyone who is hesitant to send their loved ones here. Don't be.

Tina J

My mom has lived at Prospect House for a few years now and she absolutely loves being there! She use to be a stay to herself kind of person and since moving in there she has become quiet the social butterfly. The actives provided are so welcoming and its always a full house in the activity room. Everyone is always super helpful whenever we need anything. The management team is always willing to try to help us with everything we request and go above and beyond on a regular basis. Making this move was really hard on our entire family, but the staff have made it such an easy transition. We will forever be grateful for how well they care for our mom.

LAZap

I needed to find a memory care unit for my mom who has Alzheimer's Dementia. While I was researching I read the reviews for Prospect House but unfortunately did not pay attention to them. I was so taken aback by the tour we had and all they promised that I decided to over look the bad reviews. I am begging you to not do the same thing I did. There is a reason there are bad reviews and they are true. I have witnessed it first hand. We moved my mom into Generations at Prospect House in June 2022 the first couple weeks were amazing but down hill very quickly there after. Since then it's been nothing short of living nightmare. I would arrive to find my mom had not been showered and her hair would be so greasy. Her bed would have urine stained sheets. Her laundry would be over flowing with wet items in with the regular laundry causing everything to smell. We were getting calls that she was falling every single day (she never fell before she moved to Prospect). All the falls were always "unwitnessed". Not sure how they were all unwitnessed when the unit is supposed to be staffed for 24/7 care. They would send her to different hospitals for no reason. She was not given her meds properly. On more than one occasion I found her pill packs not even opened (morning or night). On occasion she was given no meds for 3 consecutive days. When we asked the staff, the director and executive director they could not explain how that happened. On more than one occasion I arrived to find some of my mom's pills either on the ground or in the trash. Again with no explanation. On more than one occasion the overnight checks were not done and were not signed off on. Every time I went there my mom was alone in the dining room. They hardly ever have activities going on. The only activity I ever observed was watching people sing on You Tube. My mom's personal belongings were missing all the time. Someone stole her cell phone. Someone was drinking all her drinks. The executive director is never on site. Nurses are never visible. No one is ever held accountable. If they do respond to emails it's saying "we need to re-train our staff". I can't even count how many times I heard that as an excuse. I could go on and on but I think you get my point. This is not a good option for memory care or any kind of care for that matter. She's only been there for two months and I am already looking for a new place to move her. She is not safe her. It's so sad as I never see family members for any of the other residents so they probably don't even know how their loved one is being treated.

Steve

We haven't moved my sister to Prospect house yet, but she should be there soon. They have a memory care unit. It is near someone that she cares about. Even though I live in New Hampshire, this one person can see her more often than I can. It's close to people she knows. They have multiple-sized units available for the residents. They have activities, large common areas, and three meals a day. She retains her independence, and they have a certain number of help they can give her. She can actually transition to a memory care unit as time goes on. The staff is very helpful, they seem to really care about the community, and helping the community they support. Even though they are in the city, they still have a nice open area for people to walk, and they provide transportation for events.

Family member101

I recently toured this facility. I found the staff very attentive and the experience enjoyable . It seemed as though it was very close knit and the residents and staff were harmonious in their interactions.

Daughter55105

The staff at Prospect House are competent. My mother is being cared for adequately. I couldn’t rave about it, but she’s safe, well-fed and the people are reasonable. It’s clearly not a brand new facility. It would need some updates, I would think, with the décor.