Crescent Cities Center

The level of customer service and compassion is deplorable. I have been calling this facility multiple days in order to speak with someone. I was given the number for the nurse supervisor, and when I called that number there was no answer and the voicemail is full. During this time when visitation has been restricted, it is imperative that health care providers ensure that there is good communication with patients and their families, in order to minimize the likelihood of error and to maximize the level of care.

My relative is currently at Crescent Cities for rehabilitation. The level of care is unacceptable. It's very hard to get someone to answer the phones to get updates. Four different relatives had to call 4 different phone numbers at the same time to reach anyone with no luck. On one occasion a person answered the main number and said that she didn't know how to transfer calls. It is very frustrating especially during COVID when you cannot visit your loved one. I have placed calls to the Director who hasn't return calls. It has been 3 days now. My relative's health has declined since being there. We sent them there for their health to improve. My relative called me and said that they had left her on the bedpan for over an hour. She was also given lunch while still soaking in urine. *unacceptable* We are making arrangements to get her home ASAP.

My relative is currently at Crescent Cities for reahbilitation and we are trying to get them transferred. The service and level of care is unacceptable. Nobody provides us updates so we are constantly calling to receive updates. When we are transferred to the nurses station nobody answers the phone. This is a daily occurrence. It is frustrating. We have placed calls to the Director who doesn't even have a voicemail greeting to identify who they are and no return calls have ever been made. My relative's health has declined since being there. We sent them there for their health to improve.

Your loved ones needs will not be met by the nurses at this facility the therapists are great but the nurses are rude, inpatient and will move slower than a snail to see to your loved ones most basic needs. The rooms are a nice size especially considering you’re sharing not just with another person but cockroaches as well.

Crescent Cities Center was an OK facility. The physical therapy group was very good. The grounds looked well kept and clean. From the outside looking in, it seemed like they had activities for the seniors, and the staff seemed friendly.