Amazing staff with excellent communication. They go above and beyond. Community environment is very cozy with many activities for the residents. Their face book page and newsletters help family many miles away say in touch. I give them a 5 star!!
Brookdale Hays
Offers Assisted Living
6 Reviews
1801 East 27th Street, Hays, KS 67601
Call
(800) 385-2527
Reviews of Brookdale Hays
Assisted Living Reviews for Brookdale Hays
June 20, 2021
I am a friend or relative of a current/past resident
June 28, 2018
I am a friend or relative of a current/past resident
My mother is at Brookdale Hays. The experience has been somewhat OK. At first it was a little up and down just to get everything settled in, but now it has gotten better, and she's gotten used to her surroundings. Her room is a good size, and she got to bring her own furniture, which is nice. The staff is all caring, but they just need to have more staff members. I personally think they need to be more one-on-one. They have some games and exercises. It's expensive.
Provider Response
Thank you for choosing Brookdale and taking the time to provide us with your feedback. We are happy to hear your mother is adjusting well to the community and encourage you to contact the executive director at 785-628-1111 if there is anything we can do to further assist.
September 28, 2017
I visited this facility
my mother was a resident for 5 years. those were good years for her at sterling house. they took good care of her and treated like a friend. During her last illness they were especially nice and I saw this as I was there a lot. It was small town care at its best.
May 30, 2017
I am a friend or relative of a current/past resident
My mom has moved into Brookdale Hays. The staff and the food are very good. Her room is small, but it is laid out nicely. They have bingo, exercise classes, card games, and things like that.
December 06, 2014
I am a friend or relative of resident
My dad has been at Sterling House for about 3 years. He had choices of where to go for assisted living, and he chose Sterling House. The staff is considerate and professional - and most of all, they care. Whether it is taking the time for a visit or keeping vigilance of his health needs. I know that my dad is safe and receives care to a standard that meets my expectations and his. I can contact any of the staff at any time and they make me feel that my dad is their priority - even though there are 30 some residents. I am greatful that Sterling House is available for my dad, and me!
July 24, 2012
I visited this facility
I would oftentimes visit this assisted living facility to visit my great aunt when she was living here. It was very clean and tidy. The grounds were also kept up and looked very appealing at all times. The floor plans were also spacious and nice and obviously built with elderly people in mind - almost to a fault at times however as they look a bit awkwardly spacious. The staff was very nice and attentive, yet they were not always welcoming to visitors and guests. They were never explicitly rude; however, one woman in particular always seemed like she was miserable there and spoke to the residents and visitors with little respect. I feel like an assisted living facility needs employees that are extremely happy to be working with people and are able to maintain that image even when they are not happy to be at work. They also need to appreciate their work and consider that they are working with the elderly that regardless if they need assisted living or not, they still deserve the utmost respect. My aunt enjoyed living here; however, the staff seemed to be comfortable and did not seem to go above and beyond expectations.
Questions about Brookdale Hays
Describe the overall population of assisted living residents at Brookdale Hays. What is their average age? What are their favorite things to do?
The average age of our residents is 80. Our residents come from a wide variety of backgrounds and occupations. We currently have two couples living with us. Residents enjoy crafting, reminiscing, going on outings, socializing, and interacting with our associates.
What programs or activities does Brookdale Hays offer to enrich residents' well-being?
Our resident engagement program is scheduled monthly for residents to express their ideas so we can tailor our programs to resident interests. Current calendar offers our daily B-Fit exercise program, Brain Fit programs, bingo, rosary, mass, non-denominational service, ice-cream socials, birthday parties, local outings, and trivia. We also do outings to local restaurants and our dine-in dine-out program when residents can order something from a local restaurant. Brookdale provides encouragement to all residents to attend our programs for their social well-being.
What places are near Brookdale Hays or within walking distance for assisted living residents to enjoy?
Center for Heath and Improvement is located less than half mile away, they also have a walking trail behind their building. There is a park across the street from Brookdale and a Dairy Queen within walking distance.
What transportation services does Brookdale Hays offer to assisted living residents?
We provide transportation within the Hays city limit. Families provide transportation for their loved ones outside of city limits. They can also use the local Access transportation.
What makes the chef or dining program at Brookdale Hays exceptional? What kind of menu can assisted living residents expect?
We tailor our meals to resident’s preferences, we offer an always available menu if they prefer something other than what we are serving. We do a food preference form on every resident at move in that includes their likes and dislikes. Our menus are designed using guidelines from the American Heart Association.
What safety features or security measures does Brookdale Hays offer to assisted living residents?
Our exterior doors are coded for our resident’s safety, only associates are able to use the code to enter and exit the building. Emergency Book is trained quarterly to residents and staff. Elopement/Tornado/fire drills are conducted monthly on each shift. Safety Committee meeting is done monthly. Safety discussed in daily stand up meeting. Residents can lock their doors per their choice.
How does Brookdale Hays keep residents' families informed about their loved ones?
HWD/ED conduct care conferences at move in, 14-30 days, every 6 months and when a significant change in residents care occurs. Plus the nurse calls when there is any medication or general change in condition. We have an open door policy with our families and are available to them when needed.
What is the care staff-to-resident ratio at Brookdale Hays during daytime and nighttime hours?
Unlike other communities, our staffing is done taking each residents acuity into account to determine how many associates are needed to provide quality care and safety of our residents.
If Brookdale Hays accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We are one of the few pet friendly communities in Hays with a large enclosed courtyard for your pets to enjoy.
What ongoing senior care training does the staff receive?
Our associates participate in monthly continuing education to ensure we have the most up to date education and training.
What safety features or security measures does Brookdale Hays provide to protect residents who wander?
Our exterior doors are alarmed, so when someone exists the building we are notified which door was opened. Our associates have ongoing continuing education on elopement training. Our Health and Wellness Director is trained to know when there is a cognitive change and have care conferences with families and associates to go over specific care plans for those residents to ensure their safety.
Services and Amenities of Brookdale Hays
Room and housing options
- 1-bedroom apartments
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
- Room Service For Meals
- Dining Extra: All Residents Have In Room Kitchenettes, Residents May Also Dine In Our Shared Dining Room, Or Have Meals Delivered To Their Room As Well.
Features
- Beauty Barber Shop
- Resident Transportation
- Coffee Shop
- Party Space
- Tv Room
- Garden And Patio
- Resident Parking
- Spa
- Features Extra: Library, Fitness Room/Gym
Cleaning services
- Laundry For Linens
- Private Cleaning Services
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Wifi
- Technology Extra: Emergency Call System
Health services
- Hospice Care
- Medication Management
- Physical Therapy
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Book Clubs
- Wii Sports
- Tai Chi
- Fitness Room
- Yoga
- Gardening
- Cooking
- Arts And Crafts
Financial guidance
- Home Sale Assistance
- Va Benefits Consultation
- Financing Advice
Guest services
- Guest Parking
- Guests At Mealtime
- Overnight Guests
Diet
- Low Fat
- Low Salt
Languages
- English
General
- Minimum Age: 65
- Pets: Small Pets Allowed
Range of services
- Physical Therapy
Licenses
- Licenses: Kansas
About Brookdale Hays
Brookdale Hays provides assisted living residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living, we customize our care offerings for the individual. This allows each resident at our community the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change.
We promise Respect for Individual Preferences by offering personalized care needs and providing an atmosphere that encourages each assisted living resident to live in health and longevity. We also offer special housing and care options for those who require assistance with the activities of daily living such as dressing, bathing and assistance with medication. We offer graduated levels of care based upon the individual need of residents, as determined by our continual assessment process. We are dedicated to enriching the lives of residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.
What Makes Us Special
Sterling House of Hays offers personalized Assisted Living that caters to each individual person's needs. We have 24/7 Care Staff on-site, Emergency Response System, 3 meals a day, weekly housekeeping and full-time Activities are included... and we are pet-friendly!
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