Bella Terra Streamwood

ABlanch54

all they care about is money and filling beds. My loved one suffered wounds from there. Then wound nurse tried to hide it. They’re sick.

Provider Response

Irene50

I enjoy everything about this facility except for the head chef. He's rude and always seems to be in a hurry. I ordered noodle after dinner because I didn't get mine for some reason and the chef assistant Armondo brought me hard cold tasteless pasta noodles. I was dissatisfied. I called down to the kitchen to complain and he hung the phone up in my face. I called again a young lady answered Deanna I can't forget her name because my granddaughter have the exact same one. I told her my complaint she said she would solve the problem and bring me my food in a better state. 15min laters I was pleased and full. Lexington should have more people like her. Patient and willing to listen.

Provider Response

Caring90781950

The hardest problem that I have not only in Lexington of Streamwood but in other facilities is the CNAs. Some of them are good with the patients, but some of them face it as a job. They just come and go, and they are not as caring and as tender as they could be with an elderly person. It is the biggest complaint that I have. Other than that, the people seem to be very friendly, and they seem to be taking care of my parents. As for the sanitation, I would say that it could probably be better. To me, the food looks OK, but parents don't like it. But then mom has a problem chewing, so I can imagine that could be part of the problem. I believe they do have activities, but my parents are not out of bed too much -- my mom not at all and my dad not that much. I would say it is fine.

Provider Response

greennut

I would not recommend this facility. The staff is friendly but they do not follow doctors orders. They tend to do whatever is less work. My father in law, a renal patient, was allowed to order desert for dinner. The nutritionist was completely unconcerned and extremely short when questioned. There have multiple incidents where the nurses button was pushed and 1 to 2 hours pass. One time was a call for help to the bathroom! Which they did not make in time. Very, very disappointing.

Provider Response

surabhi

Lexington Health in Streamwood was a very pleasant facility to visit. Everything was pristinely cleaned and well maintained. The faculty was very friendly towards the residents and any visitors. The staff was jovial and glad to help those lost and looking for a particular room or facility. I felt that it was a little big and was hard to navigate, but the staff was helpful. The bathrooms were maintained nicely and the lobby was clean. The outside frontyard is aesthetically pleasing and the grass was freshly mowed. The facility seemed like one I would admit a family member to as everyone seemed trustworthy. There were severa skilled nurse available to all and immediate care was only a call away. The outside area could afford to be a little bigger, allowing for more outdoor activities in the summer time, as it felt a little crammed. However, that was not a big issue and Lexington was overall a very pleasant experience.

Provider Response

XTM16

Lexington Nursing Home had both good elements and bad elements about it. The staff were some of the nicest people I had ever met. Not only were they nice, but they were also quite helpful. My grandmother, during her stay there, never complained about the workers she dealt with. Unfortunately, the facility was not clean. The two most common scents were urine and ammonia, likely to try and clean the urine. The floors were perpetually sticky, and the furniture felt equally grimy. The cleanliness, unfortunately, was one thing that my grandma perpetually complained about. To the credit of the staff, whenever she complained about the griminess in her room or wherever, they cleaned it up without delay. The other complaint my grandmother had was that the food was incredibly bland. She vivdly described it as, "eating a boot soaked in butter." In all, Lexington Nursing Home was an average nursing home with flaws and successes.