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Trustwell Living at Rock Run Place Assisted Living

3320 Executive Drive, Joliet, IL 60431

(855) 944-5257 (Caring Family Advisor™)

3.6

(6 reviews)

Offers Assisted Living

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Trustwell Living at Rock Run Place Assisted Living

Joliet, Illinois 60431


3.0

(6 reviews)


Bedroom Type

one bedroom apartment, two bedroom apartment, studio


Starting Price

$3,130/mo



Care Types

Assisted Living

View Community

Victory Centre of Joliet

Joliet, Illinois 60435



Bedroom Type

studio


Starting Price

$5,225/mo



Care Types

Assisted Living

View Community

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Costs for Trustwell Living at Rock Run Place Assisted Living in Joliet, Illinois

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$3,130

Starting Price

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Reviews of Trustwell Living at Rock Run Place Assisted Living in Joliet, Illinois

3.6

(6 reviews)

  • Facility

    3.8

  • Staff

    4.0

  • Food

    2.5

  • Activities

    3.0

  • Value

    2.0

Steve

5

June 2, 2024

I visited this facility

I went to Trustwell Living at Rock Run Place. It was a very nice place, but it wasn't exactly what we were looking for at the time. The place is very clean. The staff is very informative. They gave us all the information we needed. They had either in-room dining or you could go into the dining room. They suggested going into the dining room so that the residents could mingle with other people instead of just being alone all the time. They had a salon and an ice cream parlor, which was all nice. There was a library in there, too. The dining room was very nice and very large. The place felt nice and warm. You could live there with no problem.

D.J.

5

December 21, 2023

I visited this facility

I went to Trustwell Living at Rock Run Place. It seemed like a pleasant place. It wasn't really big with lots of activities that my mom wouldn't do, but they have activities. It wasn't a huge place like some of the others, but it wasn't too small. They had a lot of housing, but it looked like a nice place. The studios looked pretty nice. I wouldn't mind living in them myself. It looked like they had a good variety of food. It looked very clean. The ladies were helpful. I sat in the office and talked with a couple of them.

Karen

4

December 6, 2023

I visited this facility

Trustwell Living at Rock Run Place Assisted Living looked like a fabulous place. The people looked nice and the workers seemed very nice. The rooms and apartments were nice. The facility itself was great. It just couldn't suffice my father's needs. We saw the dining room, the activities room, and the two rooms that they had available. They gave us a coupon to come back and try the food. They also gave us bakery goods when we left, like cookies. There was a volunteer veteran who was going and knocking on the different doors and getting the residents ready for some activities. They were looking forward to going with him and you could tell that they enjoyed that.

Donna

4

August 16, 2023

I am/was a resident of this facility

I'm in Trustwell Living at Rock Run Place Assisted Living. I love the staff. The ladies are very nice. I have no problem whatsoever with them. The only issue is that the elevators are kind of tight. Even though I have a motorized wheelchair, I do sometimes have difficulty because while I'm trying to slowly back out, the door will begin to close. It's not much of a time-lapse for the door to remain open. This is for people with canes, crutches, wheelchairs, and things like that. You're not giving them much of a chance to clear the elevator door before it closes on them. I don't like where the light switch is in the bathroom. You have to go all the way in the bathroom, turn and go near where the sink is passing the shower and the toilet. You got to go all the way to where the sink is, that's where the light switch is. I think they could have put a better place for the light switch right outside the door. The food was very bad when I first moved here. It was all bland, all one flavor, maybe because the seniors had different diets. I wasn't the only one who complained and then they switched services and that food is very nicely seasoned and very nicely prepared. It's much improved. I have a two-bedroom, which is very nice. I was able to get my dresser, my chest of drawers, and a desk in my bedroom. The closet is a walk-in, so it's very nice. I use the extra bedroom for some of the other things that I didn't need. The living room is a nice size. I don't like the cable because I wanted to keep my dish, but here they don't want a satellite on the roof, not even if it's clipped to it. They're forcing you to use Xfinity, and the channels are not that hot. The WI-FI is horrible. It doesn't work at all. You're just stuck with whatever they give you. You don't have a choice. The room has a kitchenette. You can't cook, but you can have a microwave. They take them to the casino. They have transportation if you have a doctor's appointment. They have happy hour where they serve them white and red wine. They have days where they have different restaurants you can order from and you meet in a room out, away from the dining room area and it's nice. The people are very friendly. They have karaoke night, they have people who come in or you can get up and do karaoke. They have arts and crafts. They have bingo, poker, and Uno. The staff is wonderful. I'm quite comfortable where I am. I only go to a couple of activities. The residents seem to enjoy it. They all come and knock on your door and let you know "We're getting ready to do this and if you want to come down, come on down." They have outings. They take them to the casino. Compared to some of the other facilities, I think this is kind of cheaper but then there were places where you had a full kitchen, which is what I wanted. We had some flooding and then the intercom system went down and we weren't able to call out for two days. We would have to hope that the caregivers will come and knock on the door to see if we were in need. There was no backup plan and that was kind of tacky and kind of scary, too, because on the first floor where it was flooded, they had the seniors come out and put them in the dining room. On the second floor, they wanted to do the same thing, but there was no need because there was no flooding on the second floor. We weren't told the next day that the system was still down. Someone just happened to come by. They never expected that to happen, but it's up and running now. I just wish I can have DISH satellite and I would be 100% OK. I wanted to call the company Trustwell and talk to them and see if it's possible because Rock Run said, no, but Trustwell might say yes.

Paula

3

February 23, 2023

I visited this facility

We went to Rock Run Place Assisted Living. There was a miscommunication somehow, and the girl who was supposed to give us the tour wasn't there. The activity director gave us the tour and she did fine. It felt a little more like a nursing home. It's not something that Mom would enjoy at this juncture. The room was fine. It was a studio that we looked at, which felt a little confining. The only thing that we saw was that they were going to be starting a game, but we had the activity director giving us the tour, so they were waiting for her. The one thing that wouldn't be ideal for my mother-in-law is there was a very set eating schedule there. They had a dining area. I met just the lady at the front desk and then the activity director.

Mrs Wesley

1

October 10, 2021

I am a friend or relative of a current/past resident

My first time visiting my mother. I was in horror because her bed had feces on it, it was on her fabric footboard of her new bed it was on the wall and floor smeared and walked throughout the floor ; it had been there long enough to be dried out as well. When brought to the attention of the staff I received an apology and and a thank you for cleaning it up. When I was cleaning it up I moved the bed and the feces was pushed under the bed. Feces was also on her nightstand light. I arrived shortly after her lunch, she had food on her and her hands had feces on them. I was very heart broken that the staff seemed very uninterested in the residents. I’m hoping that this was an isolated incident and that my mom will be given the attention and dignity that every human that suffers deserves. She had been at another facility and fell and never had incidents. She comes here and in a week she is labeled hostile and cops are called and she falls and her entire head is swollen and discolored and the staff pokes her head and says yeah she’s swollen. They up her meds to keep her docile since she’s considered hostile, and suddenly she’s in palliative care??? Hmmm guess I might need to call my lawyers. I

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  • Read reviews and expert guidance

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Costs for Trustwell Living at Rock Run Place Assisted Living in Joliet, Illinois

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$3,130

Starting Price

Services and Amenities of Trustwell Living at Rock Run Place Assisted Living in Joliet, Illinois

Inside Amenities

  • Cable/Satellite TV in Common Area

Resident Information

  • Offers Respite Care

Parking Options

  • Parking Lot

Housekeeping & Maintenance

  • Housekeeping Services

Pets

  • Pets

Dining

  • Communal Dining

Room Amenities

  • Wifi/Internet In Unit

Fitness & Wellness Programs

  • Salon Services

Financing & Payment Options

  • Rent And Care Fees

Games Hobbies & Recreation

  • Facilitated Field Trips/Outings

Transportation & Shopping

  • General Transportation Services

Additional Amenity Information

  • Special Comment: Residents at Rock Run Place live in private apartments with routine maintenance, weekly housekeeping and laundry, nutritious home-cooked meals, and a wide range of events and activities to stay active and engaged.
  • State Licenses: 5105660

About Trustwell Living at Rock Run Place Assisted Living in Joliet, Illinois

Here at Rock Run we offer personalized care in a close-knit community with all the comforts of home, without the work. Our community team provides quality care to help seniors maintain physical, mental and emotional health. Life at our community reflects our core values of compassion, excellence, integrity, humility and fun.

Map of Trustwell Living at Rock Run Place Assisted Living

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The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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