Symphony Hanover Park

janjask

DO NOT SEND YOUR LOVED ONES HERE. My father was on their long term care floor. I believe it was borderline neglect. He was there for one month and received 1 shower. They didn't come to his room until 2 pm on weekends to check on him. They are short staffed AND DO NOT CARE. There were 2 old ladies in wheelchairs calling out for help when I was visiting. I live out of state and was sick to my stomach that my father was dirty when I came to visit. His clothing was filthy. there were dirty sheets still piled up on his chair and a cup of lung fluid sitting on the desk making the room smell. I am not exaggerating at all. It was bad and took many many unreturned phone calls until things started to turn around. Then he got a lung infection and passed away within a week. My biggest regret was sending him there. He would have been better with 24 hour care at home. I have to live with this. you do not.

Dern

The rooms were clean. The interactions with the staff was cold. My interaction with the director was no different. Mom declined while in there. I would not recommend Symphony as an option for a loved one. Run the other way.

Vicky

My mom was a resident at Symphony Hanover Park. She fell out of bed three times, but I think that she was calling out to go to the bathroom at night and nobody showed up. So, she was just going to get up and go, and she doesn't realize she can't do that anymore. I think that's what happened there. I think she was trying to get up to go to the bathroom at night and they weren't coming. She was there for rehab three years ago, and I liked it then. But this time, I would not recommend that place at all for anybody. The people there, the workers just weren't up to standards. Maybe physical therapy was. They would come and take her to physical therapy and stuff. I met them and they seemed nice. But the workers there, the younger generation, it's like they didn't care. Her roommate was 80 years old, but she seemed to have her mind. She told me that she put the light on for her to go to the bathroom one night and had to wait 45 minutes; her wheelchair was at the end of the bed, so she moved the wheelchair up crawled down to the end of the bed, got in her wheelchair and took herself to the bathroom. When my mom fell out of bed one night, she also got in a wheelchair and went out and got somebody to help my mom because they weren't coming. I went up and got there at one o'clock in the afternoon and my mom is sound asleep in a dark room. No lights were on and the shades weren't open, it was so dark in there. She's sound asleep, so I woke her up. They told me she wasn't sleeping well at night, then why are they letting her sleep all day? I woke her up and she asked me, "Is it the middle of the night?" I said, "No mom, it's one o'clock in the afternoon." So, at night when she wouldn't sleep, they were afraid she'd fall. They took her down to the nurse's station in a wheelchair and would make her sit down there with them while it's all bright down there and they're running. The staff isn't very good at night, and they would all be down there sitting around. I see kids on their phones and three lights were on in one hallway and you're sitting there on your phone. I think they were getting her confused about night and day. So, I finally told them and said, "You complain that she doesn't sleep at night. Number one, as the day shift lets her sleep all day in a dark room with no lights and the shades are closed, and then at night, since she slept all day, she's ready to be awake. You bring her down the nurse's station, where it's nice and bright with the lights and she thinks it's daytime." So, then they did start opening their shades and turning the lights on. Sometimes, when I can, I turn the lights on and stuff. Most of the time they had her sitting in a wheelchair down the nurse's station. The food was good, she liked the food; maybe there was a change of workers or something. But I would not recommend that place to anybody. The therapy didn't work this time. That's why I had to end up putting her where I did because she wasn't walking. They said that she wasn't doing any better, so that's why Medicare said she had to go. Three years ago, when she broke her leg, they did wonders with her and she was walking fine. That's why I kind of wanted her to go back there because they did such a great job three years ago. But now, since she's been here, physical therapy came, and that's the first time I have seen her walk and she walked maybe 10 steps and had to sit down. He got her up again, maybe walked another five or six steps, and then she had to sit down. Another thing was, when the guy from physical therapy called me, he said she walked 30 feet the week before, but she only walked 13 steps the next week. I was kind of confused about that one. My daughter and I were up there with her, and we were sitting. They have a dining area on two sides, and then in the middle, they have a couch and chairs. So, I would take her in there so I could sit on the couch and talk with her, and they were getting ready to play bingo. She wanted to play bingo, so I pushed her over there and my daughter then came too. She did pretty darn good on her own for bingo, I mean, we used to be bingo players. I told the girl, "When I'm not here and you're going to play bingo, go get my mom because she's always right there in the nurse's station." But they never came and got her. They did have other activities going on where they were making flowers and stuff like that, but they never got my mom. She'd be sitting right there at the nurse's station, and they did it right there in the dining room. The time she was there, Medicare paid for it because it was rehab.

Richard

Symphony of Hanover Park is a nice place. Their cooking needs some work though. I'm stuck in a 2-bedroom apartment, and I'm not too crazy about having a roommate. I've been here for several weeks now, but I've been here before months ago. The staff tries, but they're shorthanded, and they've got a lot of work on their end. In the nightshift, I don't even see them, so I can't count on them. The food is pretty bad. There are nights when they have good food and then there are nights when it's not so good. My room is small and there are two of us in here. We also got one bathroom. I haven't seen too much of the facilities because I'm in my room all the time, but I know that you can go outside later on, not now. They have a nice-looking patio that you can go to.

Brian3222

Completely incompetent staff my mother was there for a couple days for rehab after knee replacement surgery, they tried to give her the wrong medicine on multiple occasions she is allergic to iron and she told them multiple times and they still tried to give it to her, she asked them to clean her pick line for an entire day they never cleaned it and it got clogged then they had to replace it which is very painful, she ordered dinner and the nurse forgot to place her order and when she asked about it the nurse said that the cafeteria was closed. HORRIBLE PLACE TO SEND YOUR LOVED ONES TO COMPLETELY INCOMPETENT STAFF.

Caring08721

I went to Claremont, and it's great. It looked like a hotel. They're very good as far as therapy. The nurses and staff on every floor were great. They would come and help you. They took care of you. They couldn't do enough for me. The food was very good. You can pick off a menu. The rooms were very clean. They have a double rooms or single rooms. I wanted a private room at the beginning, but they didn't have it, then about a day or two later, they put me up in a private room.