Temple View Transitional Care Center

KingKing

Zero help. Kelsey is no help giving any information. Horrible customer service and horrible institution especially for those that need the most help.

Debbie

Temple View Transitional Care Center was rundown. It was not clean, but the nursing staff seemed to be very nice. My mom had physical therapy, OT, and speech, and they all were very good to her. Over the weekend, home health went and evaluated her and said that they will put her on hospice, because she was going downhill so much. They had me go to their office to get her signed up for hospice, because they wanted to put her on a fentanyl patch, so it would not be so painful for her to travel. When we walked in to get her, no one helped us get her ready. None of her things were ready. It was a cold day. So, I asked if we could get some help getting her ready to go. (They've always been so kind to me. They have. I even took some goodies to leave with them to show our appreciation, until that day.), but they said that they needed to have a little staff meeting first. So, I went out in the hall and waited (I was with two people that the other facility were sent.) Someone walked by and I asked to one of the younger aides if we could get some help dressing my mom. They sent someone down finally, and that girl was a very sweet girl helping get her dress. She was so kind. When we got her to the new facility, she was in so much pain. We found out that night, that someone at Temple View Transitional Care Center had not allowed them to put a fentanyl patch on my mom the night before. That made me angry. The hospice nurse went to put that fentanyl patch on her and they refused to let her have it. That was wrong.