Fallbrook Glen of West Hills - CLOSED

Caringchilddoingtheirbest

The rooms vary in size, some quite tiny others quite big- commiserating with price. All have Wall Unit A/C. Building and grounds are attractive and clean. The staff is nice, but tons of turnover. Only one employee remains in the past year. The issues: - Place is infested with roaches and has been since October, with no end in sight. Every visit I see roaches running around my parent's room despite them trying to eradicate. - The internet is free, but is 0.17mbps, so it's too slow for netflix or Doctors Televisits. Many requests to have it repaired were met with confusion and instead a new coat of paint in the lobby to lure fresh occupants. - In the past year the food has gone rapidly downhill. It's sad. - Each year they raise the rent, this January they had a 13% raise in rates for basic room. So be sure your retirement is sufficient, or you'll be stuck moving out in a year or two. - Activities: Poker, and their Yoga class is them popping in a video once a week. Very lame activity options.

Provider Response

Marcie

We liked our tour at Fallbrook Glen of West Hills. It was pleasant and very friendly, we met one resident who had her dog with her. The staff who gave the tour was very friendly. We observed a single room and a double room, they were both very well-lit and very spacious. They said we could paint and decorate in any way that we want to. They have a wall airconditioning unit, a spacious closet, one bathroom in the single room was spacious, and the bathroom in the double room was smaller but they said they were going to remodel them. The facility looked clean and well-kept. They have two large backyards, one for assisted living and one for memory care. They have walking paths, they have grass and trees, and lots of seating. Family members are invited to come at any time.

Gary

My mother is in Fallbrook Glen of West Hills. The memory care unit is about 16 people, and it's a nice facility. The staff has been good so far. She has a private room with her own bath and shower. The activities are not that good as of yet. They have chair exercises, ball exercises, and buses to appointments.

Provider Response

Ketty

The people at Fallbrook Glen of West Hills (Formerly Meridian of West Hills) were very nice. It's assisted living and there were people with walkers, they looked sad, and some didn't talk. Other than that, everything was perfect. The place was very clean and very elegant. The menu looked very good. I saw the entertainment room, the parking area, and the places where they can stay outside and where the dogs can stay. They take care of the residents. The rooms didn't have kitchens, but you can have a coffeemaker or a microwave yourself. They cannot add too much because they don't have room for it, and the closet was small.

Karen

I visited this community. The sales director was very pleasant and very nice. They have a nice bistro, and the dining room looked pleasant. They were all welcoming, I saw one room, it was fine, but it could have been a little larger. I think they need to put in a couple more 1-bedroom apartments, but everything was good.

Provider Response

Lauren

I like Meridian of West Hills. It doesn't have lots of bells and whistles, but it has a homey feel. It's not as big or open as the other places I've visited, but they have a nice garden area where they can barbecue. The staff was very nice and friendly, and they seemed to really encourage family members to come in a lot. Their only limitation is that they don't take trips to places because their bus/van just can't accommodate many people. The positive is that they're directly across a Fallbrook mall with some restaurants and it's just an easy walk if you want to go shopping.