2. //
    3. //
    4. //

The Village at Hayes Valley

Offers Assisted Living and Memory Care

12 Reviews
624 Laguna Street, San Francisco, CA 94102
Call (800) 385-2527
The Village at Hayes Valley (800) 385-2527
PROMOTION! 8 days

All-Inclusive Assisted Living room: Shared $4,500 Pvt: $7,500 All- inclusive Memory Care room: Shared $5,500 Pvt: $7,900 (Immediate placement for Memory Care.)

730x450%23
View Photos

Reviews of The Village at Hayes Valley

12 Reviews Write a review
Food
(1 Review)
Staff
(3 Reviews)
Facility
(3 Reviews)
Activities
(Not Rated)
Value
(Not Rated)

Assisted Living Reviews for The Village at Hayes Valley

July 20, 2018

By Rachel

I visited this facility

The Village at Hayes Valley's people were very helpful and pleasant. It was a nice place and a little livelier than some. There were more people out and doing things than at similar communities. They had activities going on and they seemed to work to keep the residents engaged. The rooms were small but very nice, pleasant and well-maintained. The staff took good care of the residents, their physical health and mental needs.
Provider Response
Hi Rachel, thank you for your positive review. We are very proud of our community and memory care program. We have a fantastic support team who genuinely cares for all our residents. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 10, 2018

By MikeHayesValey

I visited this facility

The staff is so kind and welcoming. They always greet me by name with a smile. I would recommend them to anyone looking for a beautiful place for their parent to live!
Provider Response
Thank you for your detailed positive review. We strive to provide excellent care and service to our residents and their families at The Village at Hayes Valley. We appreciate you taking the time to leave us a review and look forward to seeing you again soon!

December 26, 2017

By Lori

I visited this facility

I toured the Village at Hayes Valley, and there were parts that were nice. The rooms seemed OK and decently sized; I saw a newly painted one. They had shared bathrooms on each floor. The sunlit top floor was absolutely gorgeous. The staff member was very good, very friendly, and had a lot of experience. It seemed every floor had a dining space, but it was a fairly small facility.
Provider Response
Thank you Lori for your review, your opinion is very important to us. We are very proud of our community and support staff. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website, http://www.villageathayesvalley.com). Please feel free to contact with any and all questions, (415) 252-1128.

March 07, 2017

By William Hoskins

I visited this facility

We saw The Village at Hayes Valley. The people were very nice, but the rooms were a little small. The washing and toilet facilities were outside the rooms. They were convenient in the hallways, though. The Village at Hayes Valley was a newer place with a very nice group-oriented area for people to utilize. The meals were served on each level, so you had smaller groups of people eating together.
Provider Response
Thank you for your detailed review. We strive for 5 star positive reviews and would like to find out how we could improve. We have a dedicated and caring staff and wonderful residents! We are very proud of our chef and his cuisine and think that the residents agree. We are also very proud of all the activities we offer and our beautiful community. We hope that you reconsider your 3 star and raise it to a 5! Thank you for your considering our community & we invite you to reach out to us at anytime. (415) 252-1128.

January 11, 2017

By Melanie and Jim

I am a friend or relative of a current/past resident

At the moment AgeSong is undergoing a transition to a company that has more money. This bodes well for the future but the transition has been difficult. My dad (moderate dementia, wheelchair bound) has been there 2 years and he is happy with the environment and the food. I feel he is safe. His space on the first floor of Laguna is lovely. However, the frontline caregivers need more support, in my opinion. Plans for the future are promising. I'm hanging in.
Provider Response

Hi Melanie and Jim, Thank you for your review. We appreciate your sharing your concerns and understand your point of view. We would like the opportunity to discuss your review when you have time. Please contact our Executive Director at (415) 252-1128. We hope to hear from you to discuss your concerns.

December 23, 2016

By KatDryden

I am a friend or relative of a current/past resident

Outrageous for $7K a month. I live in another state and visited three days in a row. The help puts on a show of concern when the family shows up - like making a big deal out of getting a pillow to put under my moms arm. The rest of the times I saw her - no pillow. So obviously no real concern to them. The people on her floor are wheeled out to a common area where they sit in their wheelchairs and stare into space. It's a waiting room to die. My mother is unable to speak, but she is not in dementia, so stuck with the other non-speakers. She was very happy to see me. My sister bought her a TV weeks ago, which the maintenance people are supposed to hook up, but it still sits in the box. No one of any real authority is around. I also found out my mother hasn't had a toothbrush since she's been there (weeks). So I asked at the desk if they had a toothbrush and paste and they quickly handed it to me. Totally unacceptable. All in all it's a clean place, and I didn't see the type of food they are given. Keep an eye on your loved ones that can't speak for themselves.
Provider Response

Hi Kat, Thank you for your review. We are sorry to see that you have had a negative experience and we would like the opportunity to discuss your review. Please contact our Executive Director at (415) 252-1128 at your convenience.

June 18, 2016

By MS338284

I visited this facility

My brother lives in AgeSong Hayes Valley Care. It's an OK facility and fairly priced for San Francisco. The rooms need some sprucing up and modernizing a little bit. The furnishing could be upgraded and could be repainted with brighter colors. I think they have a game room and a community room where they have activities, and a nurses' station. According to my brother, the food is not that good. The dining area could use a more welcoming atmosphere. They have a bunch of tables that could be round instead of rectangle and small groups rather than one big, long table where everyone sits.
Provider Response
Thank you for your review. Now under new ownership, we are continually making improvements to our community. We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please feel free to reach out to us at the community at any time to discuss. (415) 252-1128.

May 10, 2016

By JC7

I visited this facility

My visit to AgeSong Laguna Grove was nice. The people were very informative and very helpful in giving me the information I needed. It also seemed that they had my mom's best interest in terms of what would be best for her. The living quarters were a little small, but homey, and the common dining room had a restaurant feel to it. The atmosphere was fine and very casual. It did not seem like a nursing home, which is very important.
Provider Response
Thank you for your detailed positive review. We strive to provide excellent care and service to our residents and their families at The Village at Hayes Valley. We appreciate you taking the time to leave us a review and look forward to seeing you again soon!

December 10, 2015

By Jeanne30

I visited this facility

I visited AgeSong at Laguna Grove. The rooms were small, and I thought it was a place I could live but didn't think that my husband could. I was really impressed with the staff there. I thought they were connecting well with the people they were taking care of and paying attention. I felt that there were enough staff members. They had urban amenities, which I would appreciate but my husband wouldn't. I liked the idea that it was Downtown and you could walk out the door and be in the middle of things, but I was looking for something for my husband, so it wouldn't be appropriate for him. He would not have been able to go out and take advantage of the location, but it was a nice cityscape. I looked at the dining area, which was very pleasant.
Provider Response
Hi Jeanne30, thank you so much for your positive comments about The Village at Hayes Valley!

June 18, 2015

By Anonymous107833550

I visited this facility

AgeSong had two different buildings -- one was newer and one was a little older. The facilities were clean, but the accommodations were smaller. It was beautiful. They had a lovely rooftop area where everyone can sit and look at the view of the city. They also had a piano up there where they had people that come and play music. It was lovely.
Provider Response
Thank you for taking the time to leave a review for us at The Village at Hayes Valley. We're happy we could meet your expectations!

August 05, 2011

By ProfessionalGCM21years

I visited this facility

AgeSong has two communities on Octavia, near the Opera House, across the street from each other. This is an assisted living facility with all dementia care, and residents usually go in at the beginning stage. Both buildings are beautiful: new, architecturally designed, and very nice. It's the sort of place where you see flowers everywhere. The rooms are average size, with nice appointments--very pleasing to both residents and guests. It's a good location--near bus lines in a mixed use neighborhood. I've usually been able to find non-metered parking on the street, since people are coming and going all the time. The staff is very good, caring, knowledgeable, and skilled with dementia care. They're sometimes not as responsive as I'd like to see, but otherwise they're terrific. I'd give the food an A+. They have an excellent chef, and there's lots of variety. One of the nice things about AgeSong is that they bring in psych students who are getting PhDs to do internships. And the students contribute a lot to the activities program. There are so many activities--dancing, music, art, outings of all kinds--that the residents sometimes have a hard times choosing what to do. The only negative: I sometimes see residents with an unkempt appearance: uncombed hair, a stain on clothes. It's a small thing, given that there's so much good engagement between the staff and residents. But it's just a little bothersome. All in all, I'd rate them a 4.5 if I could. But forced to choose between a 4 and 5, I have to go with a 4.
Provider Response
Professionalgcm21years, thank you for leaving this detailed review about your experience with our community. We always strive to provide top quality service to everyone, and are pleased to hear that you enjoyed your experience here at The Village at Hayes Valley!

July 06, 2011

By DrJames'Corner

Other

I used to work at a small hospital, and part of my job was to refer patients to assisted living. I've referred people there--and also visited it and have gone to seminars there. They offer straight assisted living--no memory care. It's in a great location: centrally located in Hayes Valley, with easy access to public transportation. A bus stops right in front of AgeSong. And it's close to restaurants and shops. It also has great views. The top floor is used for multiple events--birthday celebrations, special events, and the views are spectacular. It's an older building, about six floors, but well kept up. Rooms are both private and shared--different sizes, different prices. It reminds me of a high-rise apartment complex. But there's no yard, no grass. The staff is fantastic, and there are more than enough to care for everyone--an excellent ratio of staff to residents. They also have licensed interns, who are able to give a little extra attention to the residents. They're all friendly, warm, welcoming. Management is good, too. They're the original owners, and they have an excellent reputation. The food is good--well balanced meals, good choices. And there are plenty of daily activities, ranging from Bingo games to arts and crafts.
Provider Response
Drjames'Corner, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, The Village at Hayes Valley
See all Assisted Living reviews (12) See fewer reviews

Questions about The Village at Hayes Valley

What ongoing training does the staff receive in dementia care?

Monthly in-service and online trainings We offer regular monthly care and dementia training for our staff as required by the Department of Social Services. Also, we provide our staff various hands-on work skills training when working with residents with Alzheimer’s and other types of dementia.

Describe the overall population of assisted living residents at The Village at Hayes Valley. What is their average age? What are their favorite things to do?

Our residents average age is 75-80. Our residents enjoy all the options with the activities we have to offer and the great meal choices that are Chef offers. The availability of 24 hour Caregivers and an on-site nurse gives residents and families peace of mind.

What programs or activities does The Village at Hayes Valley offer to enrich residents' well-being?

We provide a full range of activities that change daily. We include exercise, games, art, entertainment, Church services , weekly outings and much more.

What places are near The Village at Hayes Valley or within walking distance for assisted living residents to enjoy?

We are in the heart of Hayes Valley. The streets are lined with boutiques, restaurants, bars, home made ice cream shops. Also have a park at the end of the street where you can have lunch and just watch all the people.

What transportation services does The Village at Hayes Valley offer to assisted living residents?

We have a bus that transports within San Francisco for outings and scheduled doctor visits

What makes the chef or dining program at The Village at Hayes Valley exceptional? What kind of menu can assisted living residents expect?

Our chef, David Cocum, we call him "Coco," is unique in that he provides a great variety of fresh foods daily. He takes pride in his cooking and it shows. We can accommodate different diets as needed from soft, to low sugar for diabetics and low salt. Just ask!

What safety features or security measures does The Village at Hayes Valley offer to assisted living residents?

Safety is number one at The Village. Our caregivers have many years experience to make sure that each and everyone is personally attended to as needed. It is our caregivers that really separate us from our competition with many years experience and caring.

How does The Village at Hayes Valley keep residents' families informed about their loved ones?

We like to know the entire family personally and will respond as they like. Many like email, some phone calls, and we send letters out too. Our activities director always posts her activity calendar for the families to pick up when they visit and learn what is happening at The Village.

What is the care staff-to-resident ratio at The Village at Hayes Valley during daytime and nighttime hours?

Resident to Staff ratio is dependent on acuity. On an average in AL 1:10, MC m 1:6

If The Village at Hayes Valley accepts dogs or cats, what indoor/outdoor areas can they enjoy?

We accept small dogs. They need to have all their shots and be able to be cared for by the resident. We have outdoor patio areas but residents are responsible for all clean up.

What ongoing senior care training does the staff receive?

Monthly in-services and on-line trainings

How many staffers are on duty in the daytime and overnight?

For AM & PM shifts, we have two Caregivers, plus the Med Tech, plus the Wellness Nurse who floats between AL & MC, plus the Memory Care Director, all who are able to assist with hands-on care of the residents. Overnight, we have a Caregiver, plus the Med Tech, both of whom will be readily available to assist with care.

What safety features or security measures does The Village at Hayes Valley provide to protect residents who wander?

We have a separate beautiful new memory care building that we are just completing. It has locks on the door with a code to get in and out. It is safe, secure and we believe our memory care community to be the best in San Francisco.

What programs or activities does The Village at Hayes Valley offer to keep residents engaged? How does the staff engage residents' long-term memories?

In our Memory Care, we really enjoy keeping our residents engaged through music; we have entertainers that come weekly to perform various genres of music for our residents, we enjoy doing sing-alongs and dancing with the residents, and we also play music all throughout the community, especially during our dining times. Music has been shown to be very therapeutic for residents with Alzheimer’s and other forms of dementia. We also like to take our residents out for lunch outings and scenic drives to various locales in San Francisco to enjoy the fresh air and outdoors outside of the community. Also daily, we like to do trivia with our residents, to engage their minds on news and facts about items from their past to trigger positive memories.

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Our Resident Services Director, as well as our Memory Care Director, both do semi-annual assessments of our residents, or upon change of condition. As part of the reassessments, we also conduct mini-mental tests to be able to gauge a residents cognitive function.

What techniques does The Village at Hayes Valley use to support memory care residents during mealtimes?

We like to ensure our residents are accorded dignity, and given the options for specials to choose from so they can fully be engaged and involved with the dining experience, rather than just putting plates of food in front of the residents.

How does The Village at Hayes Valley keep residents' families informed about their loved ones' health?

We keep in constant contact with our families through calling the best contact numbers to reach them for more urgent matters. We exchange e-mails for less urgent matters as well.

Describe the neighborhood around The Village at Hayes Valley. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

The Village at Hayes Valley is located in the heart of Hayes Valley, San Francisco. We have the pleasure of being within a residential neighborhood, but just barely blocks away is the bustling Hayes St, with many new restaurants and stores for shopping that are constantly popping up.

Is The Village at Hayes Valley affiliated with a hospital if more care is needed?

Not particularly affiliated with a hospital, but we have close connections and relationships with social workers and discharge planners at hospitals should we need more care and support for our residents.

Costs for The Village at Hayes Valley

Cost of Assisted Living

$ 1,234

Starting Price

Click to unlock price

Cost of Memory Care

$ 1,234

Starting Price

Click to unlock price

Photos of The Village at Hayes Valley

Services and Amenities of The Village at Hayes Valley

Costs

  • Rent Plus Care Fees
  • Entry Fee
  • Assisted Living Starting At: $4500/month
  • Memory Care Starting At: $5500/month

Room and housing options

  • Companion Suites: We Only Offer Companion Suites
  • Studio Apartments

Dining options

  • Dining Room Shared Meals

Features

  • Beauty Barber Shop
  • Computer Room
  • Resident Transportation
  • Coffee Shop
  • Party Space
  • Tv Room
  • Garden And Patio
  • Security Gate

Cleaning services

  • Laundry For Linens
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Wifi

Health services

  • Hospice Care
  • Medication Management
  • Physical Therapy
  • Psychiatric Care

Activities

  • Offsite Activities
  • Music
  • Games
  • Stories
  • Religious Services
  • Lectures Discussions
  • Book Clubs
  • Wii Sports
  • Tai Chi
  • Fitness Room
  • Yoga
  • Gardening
  • Arts And Crafts

Financial guidance

  • Va Benefits Consultation
  • Financing Advice

Guest services

  • Guests At Mealtime

General

  • Resident Capacity: 45
  • Minimum Age: 60
  • Pets: Small Pets Allowed

Range of services

  • Physical Therapy

Licenses

  • State Licenses: 385600372 & 385600373

About The Village at Hayes Valley

Located within one of San Francisco's most cultural neighborhoods, just blocks away from the promenade along Octavia Boulevard and the SFJAZZ Center, our community blends quality senior care onto the bright canvas of Hayes Valley life.

Here, residents enjoy the boutique style of care that personalizes services to combine just the right amount of support with rich opportunities for an independent experience.

Both our assisted living and memory care programs are led by specially trained, compassionate staff who incorporate best practices in care with daily engagement activities that cater to individual preferences and tastes.

Discover boutique senior living in the heart of Hayes Valley.

What Makes Us Special

AgeSong offers complete lifestyle options including balanced-nutritional-selections, mental-health and physical fitness programs, engagement activities, and continued learning and teaching opportunities.

Map of The Village at Hayes Valley

Get Costs

Get Costs

The Village at Hayes Valley


    • By submitting this form, you agree to Caring.com's Privacy Policy, Terms of Use, and Agreement to be Contacted by Telephone.