The Watermark at Beverly Hills

Decieved Son

If your elderly loved one requires supportive care because of a degenerative illness, this is not the place to find it. My Mother passed two agonizing years at Watermark with a revolving door of staff members, from the caregivers to the administrative staff. With a steady loss of interest in her well being as staff members came and went. To ensure that she received adequate care when we were unable to be with her we continued to employ a private daily caregiver during her residency. This is a common practice among many residents, as the staff is consistently over scheduled and forced to leave an resident apartment as quickly as possible and dash to another resident. In addition to my Mother's difficulties my 12 year old son was visiting his grandma, and heard the voice of a resident asking for help, who been left behind and forgotten in their recreation lounge after a evening movie showing . They'll tell you anything to get you in the door, and then you have to wrangle for everything you thought was just a given. Their third Executive director in the last two years should tell you something about how things work there. If you desire consistency, or need ongoing, caring help with your loved one, look elsewhere. This corporation is only interested in keeping the resident numbers increasing, and what happens during that residency is not part of their growth strategy.

Provider Response

Arnold844337

I liked The Watermark at Beverly Hills. They had a lot of lectures and activities that keep you interested. The food was very good. They accept pets. Generally, it seemed like a very good arrangement.

Provider Response

Gladys088102

I had a tour at The Watermark. It was very nice. I talked to one or two of the residents, and they seemed happy. They seemed all right. That place was perfect.

Provider Response

Dan22

The Watermark looked very clean and very professional. I think they would have worked just fine for my mother-in-law. The staff seemed fine. The rooms were clean. We didn't get to taste the food, but the dining room looked good and kind of elegant. It's close to where we live.

AntonioDowns

The rooms were clean and well kept. The bathroom was very clean and nice. The staff was very friendly and seemed to actually care about my concerns. The staff quickly addressed all of the issues that I have had and all were resolved in a reasonable amount of time. I enjoyed my time there very much and I want to visit there in the near future sometime soon. When I walked in I was immediately greeted and recognized by the staff. The beds were well kept and felt very soft, I also noticed the mattress of the bed was new along with the sheets and pillows, the bedding did feel very very comfortable. I was pleased with my visit and felt the property was well maintained. I really do miss that place because it was so clean and the staff was so nice.

E.Marsch

Overall this was a very nice facility. We found the rooms to be spacious and nicely appointed. The staff was very attentive and went out of their way on numerous occasions to make my family feel welcome and to meet our needs. The housekeeping staff does a very good job and our relatives room was always clean and smelled fresh. The food was a high quality and the choices were varied. We dined with our relative many times for lunch and were always happy with the meals. I felt like the activities were on the lean side. they did offer some but that they could have been a bit more varied. Most are focused on medical seminars and the like. The exercise classes were fun for my family member and she also loved getting her hair done at the beauty salon each week. It really gave her a boost. I think this is a top notch facility that seems to do a good job making life comfortable and nice for it's residents.