If your elderly loved one requires supportive care because of a degenerative illness, this is not the place to find it. My Mother passed two agonizing years at Watermark with a revolving door of staff members, from the caregivers to the administrative staff. With a steady loss of interest in her well being as staff members came and went.
To ensure that she received adequate care when we were unable to be with her we continued to employ a private daily caregiver during her residency. This is a common practice among many residents, as the staff is consistently over scheduled and forced to leave an resident apartment as quickly as possible and dash to another resident.
In addition to my Mother's difficulties my 12 year old son was visiting his grandma, and heard the voice of a resident asking for help, who been left behind and forgotten in their recreation lounge after a evening movie showing .
They'll tell you anything to get you in the door, and then you have to wrangle for everything you thought was just a given. Their third Executive director in the last two years should tell you something about how things work there.
If you desire consistency, or need ongoing, caring help with your loved one, look elsewhere. This corporation is only interested in keeping the resident numbers increasing, and what happens during that residency is not part of their growth strategy.
We take our high satisfaction scores very seriously and I’m extremely sorry to hear that you had a negative experience in 2015. I have served as Executive Director at The Watermark at Beverly Hills Place since March, 2017. I am sharing your review with our team and researching back to 2015 in our records. I would welcome your call to listen and learn more. Please contact me at your soonest convenience. Sincerely, Jill Ford, Executive Director