HopeBridge Home Health Yakima, WA

Karen J_8

Our caregiver Ruby is picking things up very well so far. I have already recommended the agency. I just told them how pleased we are with our services. I have gotten the initial help that we have needed. I can not praise them enough.

Anonymous_1706541953

They are always very willing to be responsive to any change or need that arises. There is a lack of training with some people.

Anonymous_7488

The services relieve us from the stress of getting our daily work done. The people who have came are dependable and polite.

Cherie V

The agency gave me peace of mind with these services. I like the caregivers assigned to my husband.

John B_82

The fact that they are here is very appreciated. I like the individuals that come and work with us.

Cheryl G_10

It has had a positive effect, and we are considering doing more than one day a week. My mom is really happy with it. When I had my first meeting with them, the woman was personable and professional, but not pushy. She explained what they do and how they do it, and what our options were for taking care of my mom. She was thorough, courteous, and polite.

Beverly B_14

They do some housekeeping, making the bed and tending to the bedside commode. They are locally owned and have been very responsive to our concerns.

John T_20

It's helping provide her with and then giving me a break. They need to improve on communication with their scheduling.

Lynette

My parents are using HopeBridge Home Health. They have multiple people that come three days a week and they're very happy with the service. They have absolutely no complaints. My dad increased the frequency recently. That's been really nice that he's been able to have that flexibility to get more help and more time. I definitely recommend them. In fact, I know other families that also use HopeBridge, and they're happy with the service as well. It seems like they're doing a great job.

Sherman M

I like that they called me during the initial interview. I like it to keep me from having to give her baths.

Sarah J_6

Well, they made a good care plan, the provider is good. We are able to keep my mom in her home, the caregivers have been friendly and helpful.

Teresa B_12

They sit, and they talk to her, and she enjoys the conversations, and she has enjoyed some of the caregivers, and it makes her super happy. Just the overlook of my mother could be improved. She is very large, and so she has a lot of skin on skin creases that get yeast very bad, and it seems like it is not done every time. She seems to get more rashes. There are several times that I have to go in and do it myself.

Dorthy L

They have helped the most with the caregiver coming to help him. I like that the person is good.

Gerald M_6

The caregiver comes regularly and on time. She does whatever I ask. I have confidence in the care. They are very easy to work with.

Dana M_3

What makes my experience positive is the individual caregivers and so far everyone shows up on time and been there. They have not been servicing for that long. One is more skilled than the other, the other one is more shy.

John T_20

The experience has been positive because she has been getting the catheter care. I would recommend them because they have done a real good job and every time I've needed them, they came.

Shanna K

They have helped because the caregiver is flexible and takes initiative. She understands how to best work with my mom. I would recommend them because I appreciate the care.

Anonymous_6722

It depends on whom the caregiver is at the time. The cost of the care could be better.

Heather W_6

They make sure he is safe when walking and doing activities. They schedule very well.

Regina M_4

They could be more reliable with giving me more advance notice when they need to change something on their part. They work well with our schedules, even on short notice on my part.

Carol W_33

The caregiver has a good attitude. She is helpful and kind. My mom has really enjoyed the caregiver.

Ken R_1

They take care of everything and do what we ask them to do and help in every way they can. They are on time and do a good job. They're friendly and do everything you ask them to do.

Toni N

The agency is always going to take care of Steve. I like that the agency is responsive and communicate well.

Eunice H

The agency needs to make the employees are fulfilling their duties. The agency needs to improve in finding coverage.

David K_19

The staff has been more knowledgeable in the last 6 months and some subs just wait to be told what to do, but not all of them. The agency could have more staff available because there have been times when there wasn't staff and family had to cover.

Mark

HopeBridge Home Health allowed us, at the very beginning, to bring in-home support for not only my dad, but also for my mom, who is 83 years old, and had to take care of my dad. We started with one shift per day, and by the time before we moved dad to a senior community, we were up to three shifts per day of home-care aides coming into the house. I have a number to call, and if we needed to change the schedule or anything, they were quick and that was great. The one thing that we found is they were having a hard time hiring additional home care aides. They needed more staffing and when we would try to add shifts, they had a difficult time accommodating that just because they were understaffed. They were trying to hire additional home care aides. Sometimes it took us weeks before we could add that additional shift. We had some amazing caregivers. They were just fantastic and then we had some that were just a waste because they did nothing. It was a real mixed experience as far as the home care aides. Everything from ten to one. We had home care aides helping mom get my dad safely into the shower and getting cleaned up. So, four days a week we had a home care aide come in and help shower, shave, and get him all cleaned up. But then also the home care aides provided support as far as cleaning like helping with floors, vacuuming, dusting, and some of those types of things while dad was napping or whatever. Then they would support my mom in helping take care of basic home chores and things like that. For scheduling, I would have given them a five. Meeting with us and helping us get started, I'd give them a five. They were amazing that way; their availability and their coordinator as far as giving me her cell number. They were always timely. But when it came to the actual home care aides, there were some that I would give a five and some I would give a one. It was a real mixed bag there, and they didn't seem to do a good job at evaluating and checking with us to find out who was doing a great job and who wasn't doing a great job. It fell on my mom or me, as the power of attorney, to inform them on what was going on.

Ken P_4

The caregivers started off doing house work and then things transitioned into companion services. They also helped with my mother's errands and helped her get to her doctor's appointments. The agency tried to match my mother with a good caregiver.

Anonymous_5748

The caregivers help to allow me to go back to work knowing my husband is safe. I would recommend the agency because we have received quality care from them.

Bernice A

They really have been good to me, just because one time things fell apart doesn't mean it is all bad. I am very happy with them as long as everything goes smoothly.

John C_43

She enjoys the company, they only come once a week to help with some personal care. They are very personable and on time.

Marci W

It made a huge difference that there was someone skilled at caring for someone in her condition and a companion type for my dad. One of the things they did really well was that they were able to adjust the schedule with my mother's condition changing rapidly.

Mark C_18

The quality of care that my dad receives is excellent. The caregivers take an interest in my dad and they give my mom the needed time off for her to do shopping and visit friends. There have been times when they have been short staffed and no one has been able to come for a shift.

Joyce S_21

They have been very accommodating to our scheduling needs. They have provided us with very well trained caregivers.

Mike M_21

They have been there to support us. They are on time and very caring.

Monte R

It does free up some time for me to run some errands. I have had 3 different caregivers come to the house and 2 of them seemed like they did not know what they were doing.

Colleen M_3

It relieved the stress of watching my mom deteriorate. I didn't have to worry about someone truly taking care of her. They had awesome caregivers. They really knew their job and what they needed to do.

Marvin M_2

They have really helped me by giving me time to do other things and get out of the house. I like that they are here and they do the job we need them to do.

Anonymous_5007

Some caregivers are great and some just sit on the couch and do nothing. I wish the caregivers were more consistent.

Dennis_1

They have been very helpful for both me and her. I would recommend them because they do a good job. I like that the caregivers are on time and take care of business.

Monica N

The services are still pretty new for my mom who has Dementia. She is more independent than my father and we have just been very grateful to have them because none of their children live in state. They could improve the consistency of their workers. We have some fabulous people that have come, but on occasion we need a fill in and they aren't always up to par.

Don E_5

They help with showering and bathing. They get him out of bed. They are easy to work with.

Brenda H_12

For me, it's given me a peace of mind. She's taken care of when I'm not there. I like their communication. I like the care. It really boils down to the care my mom is getting. She's really liked those who she has received.

Joey V

It gives my dad a person to talk to, which is nice. Right now, the scheduling seems a bit interesting.

Shannon R_1

We used them for two weeks, and it didn't help. It was more my dad than them because he felt he was being babysat. They said they'd do certain chores, but they'd sit on their phones. It just didn't work for my dad, but I'd be willing to recommend them. I don't feel the people they hired did what he asked.

Jeff J_4

They covered all the bases, and I'm not sure what else could've been done. They were thorough.

Roy E

It gives my sister and I peace of mind that someone is there with her in the mornings so I can still work. They are on time and their billing is prompt. They notified me right away when something happened one day. We enjoy when she gets a good caregiver.

Karen H_20

They kept a monitor on her, and if she moved or something, they were right in there. The gal that I deal with the most, and I think she is a manager or something, Hillary, was really excellent to me. Anytime I had a question, I could text her. Hillary would call me or text me back.

Ann H_18

We only really use them as a fill in source when we need them but they have done really well. The quality of people that they employ is very high.

Tricia A

They were able help us get my dad moved around. The would do other things too. They were very quick to give us help when we needed it and for the most part the help provided was good.

Anonymous_4127

The services at HopeBridge are a big impact because they give her a sense of security when the caregivers come. I like that HopeBridge offers night caregivers.

Anonymous_4141

It greatly impacts my life. It really helps me more than it helps her. They've been pretty accommodating.

June C_5

Two of the people help me get through, they are helpful and nurturing and I couldn't ask for better. With some of the others I feel very unsure as to what they will or won't do. All are very nice women. All of these changes happened in a space of about a month. We get one that we like and enjoy, then they took her away from us. Sometimes we are sent someone who is not well-trained. Some are unfamiliar and do what is needed and then spend time on their phone. Their correspondence with the client and the family should be better. The scheduling of the caregivers should be more consistent.

Connie L_3

It was very nice having them here. Just by being super attentive to my mother and talking to her and encouraging her and they were very gentle with her. They were just very courteous and they were very quick in responding to me whenever I had a question. They were very organized and they were just great. I liked everything about them. They were able to answer all of my questions and they put me at ease. They were really professional.

Peggy M_6

The services allow the client to be able to be independent in her home rather than in a facility. I've already recommended them to others because they are qualified and provide excellent care.

Marilyn W_8

For me, I live out of state, so it helped me have peace of mind, knowing that they were helping him. They were really nice to him, he enjoyed them. He thought they did a good job.

Brett R

It allowed my dad to stay home until he passed which is what he wanted. I appreciated the compassion and communication from the administration.

David H_30

They get her out of bed and using the bathroom and they put her back to bed later in the afternoon and they do chores such as washing dishes. They have good girls who work for them and they are pretty well on time and they know what they are doing.

Laurie H_6

It was all the people and human resources, accounting, and Jonathon the head of it are all, are wonderful to work with. They are fabulous, we have not had one complaint. They are easy to work with, it is easy to pay the bill, Missy is unbelievable, and most of all, the people that worked for my dad all loved working there.

Mark R_8

It helps with her daily activities. They are flexible and affordable.

Marianne J

They were flexible and able to provide us with 24 hour care almost immediately. I liked that they were able to put things in place quickly.

Jan S_12

I wouldn't be able to sleep at night if no one was there. He's fine most of the day but they are there the most important time. They are consistent. We have yet to have someone not show up.

Jeanne G

They were very personable. They were very, very efficient. They knew exactly what they were doing and did a good job.

Leann K

They were always here and always reliable, we could always count on them. It was really flexible and we could schedule caregivers in two hour increments.

Karon G

It has helped me be able to leave. They are friendly and kind.

Paula_1

She was able to stay in her home. They did some extra cleaning. I like their communication style. They are easy to talk to. I don't know if we got lucky from the beginning.

Anonymous_3681

I has an impact because she is being cared for. They need to improve their communication among the caregivers and the staff. We have had a lot of miscommunication.

Diana D_1

My dad has dementia and he didn't want anyone in his home. I was not happy with the communication I received about his care. I like that they are responsive.

Linda J_7

They don't think they need the care. It's hard for them to accept having someone in their home. Everyone seems to be sweet and gentle. They are patient, which isn't always easy.

Calnaches

I requested information from 3 agencies and Hope Bridge was the first to respond. I met with Jonathan and we discussed my situation, what I needed and what his company could offer. I now have in home assistance for my husband 2 days a week. I can schedule dates for upcoming times when I need help, cancel easily and always receive courteous, compassionate , and friendly caregivers. Not only do they take wonderful care of my husband, which allows me to keep him at home, but they are willing to do small chores, cook for him and engage him in conversation.