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Home Instead - Whitehall, PA

2747 MacArthur Rd, Whitehall, PA 18052

(800) 558-0653

Verified Partner

4.8

(36 reviews)

Offers Home Care
Top rated on Caring.com

2020, 2021, 2022

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Reviews of Home Instead - Whitehall, PA in Whitehall, Pennsylvania

4.8

(36 reviews)

    Top rated on Caring.com

    2020, 2021, 2022

    View More

    Bob Klova

    5

    July 4, 2023

    I am a current client of this provider

    My mother is in an independent living facility, and needs help with household tasks, and assistance with risky activities, such as showering. Home Instead has been very flexible with providing care givers at the times most useful to mom. Her caregiver is a wonderful and helpful person. Their leadership/administrative personnel have been absolutely great to work with.

    for Nana

    5

    March 12, 2023

    I am a current client of this provider

    I am writing this on behalf of my mom (the client). We had Home Instead for a few years for my dad. When he passed, my mom did not want to be without HIS Caregivers! She had developed a sweet relationship with them and wanted that to continue (of course she also had her own needs for a Caregiver by then :) Home Instead has matched Caregivers who can help her with bathing, dressing, toileting, meal prep and some light housekeeping (I can't keep things clean the way her caregivers do!) The staff is kind and concerned, checking in on her when she had a recent hospital stay and ready to receive her home with the extra care that she needed! I am a mom and I work and I care for my own mom. With Home Instead, I have peace of mind that I'm not in this alone. I can sit down with my mother and just talk once in a while rather than run around trying to get everything done. She has a lot of health issues. With the extra sets of hands from Home Instead, I can focus on her health needs and know that the every day stuff is taken care of.

    RobinF62

    5

    June 25, 2022

    I am a past client of this provider

    I had another care provider for my mom for almost two years. Many times I would receive calls from them stating that they did not have anyone to provide care for my mom so my sister and I had to scramble to change our plans. With Home Instead, I never received that kind of phone call, and I have used their services for five years. Their caregivers were on time and really cared for my mom.

    Kathy J

    5

    August 8, 2021

    I am a past client of this provider

    Home Instead provided quality and kind care to my elderly parents We were trying to keep them safe and out of assisted living. The caretakers provided help with daily activities and meal prep and socialization for them both. It gave me relief to know they were being well cared for when I was not able to be there.

    gardenmom

    5

    July 29, 2021

    Other

    I like the office personnel at Home Instead who consistently answer my calls cheerfully and show genuine concern for my father. They willingly pass on information to his caregivers in a timely fashion. They are always available to to answer my questions and help me think through the best ways to deal with my caregiving challenges.I like the caregivers Home Instead has provided for my father. Each person brings a unique perspective and contribution to his care. All are eager to listen to my suggestions and learn to meet his ever changing needs. They are kind, compassionate, strong, teachable, and gracious. I trust them to care for my father to the very best of their abilities. I appreciate the reliability of Home Instead. They schedule round the clock care for my father and take full responsibility for providing replacement caregivers when regular caregivers must cancel. I highly recommend Home Instead to anyone looking for the best possible home care situation for a loved one.

    Jacqui P

    5

    March 6, 2021

    I am a past client of this provider

    The care givers that came to my home where absolutely the best , the company tried to keep the same caregivers here for the comfort of mom and Katherine was our primary and became part of our family , she cared about us as much as mom and always kept mom happy and smiling !

    Linda

    5

    April 16, 2020

    I am a past client of this provider

    Although my experience with Home Instead was short (only one visit) it was excellent. Lisa from Allentown, PA was excellent.

    Sharon

    5

    April 15, 2020

    I am a current client of this provider

    Lisa and her staff do a wonderful job and perform much needed services. My mother and my sister were able to go out to art class, lunch, and shopping with their help. Thank you!

    Coopersburg, PA

    5

    January 14, 2020

    I am a past client of this provider

    I cannot say enough good things about the care my father received from his Home Instead caregiver 2 x per week. She was truly compassionate & intuitive to his needs, friendly and helpful to our entire family. Since my husband and I work outside of the home, having Home Instead here with dad, really was a god-send and helped to continue having him live with us under our roof. She was thorough, professional, understanding and made recommendations to improve dad's care. I just wish I found Home Instead sooner. Good caregivers are hard to find, but Home Instead was the best. I highly recommend their service.

    Robin F.

    5

    March 20, 2019

    I am a current client of this provider

    Home Instead has cared for my mom for two years now. We receive excellent care. We are always notified if there will be a change in caregivers or the time they will be coming and they send someone from the office to make sure the new caregiver knows what to do. I am never left high and dry without care for my mom like I was with the previous company. If the caregiver is concerned about the health of my mother, we are always notified. I would highly recommend them to anyone seeking care for a loved one.

    sooners

    5

    January 31, 2019

    I am a past client of this provider

    We had Home Instead Senior Care for over a year. They all (office, caregivers, managers, etc) were always very friendly, helpful and compassionate. Some of the individuals almost became family. The office staff were efficient and always ready to help with a problem. Everyone was prompt and caring. Any situation I had they could handle and they made me feel comfortable leaving my spouse.

    Joe and Pam W.

    5

    November 26, 2018

    Other

    Lisa and Debbie (Green) were so wonderful to Ruth. They treated her like family, not just a client or “just their job.” These two women are true angels.

    Joan Margaret

    5

    October 13, 2018

    I am a current client of this provider

    Love the caregivers: their dependability and punctuality. Very reliable. Office efficiency. Happy recommending to others. Thanks for doing a great job!

    Rosemary

    4

    July 31, 2018

    I am a current client of this provider

    Office staff, very proficient. Rachel the scheduler. Business personnel helpful as mom had insurance to help with paying for services. Caregivers very caring and friendly.

    Mary Lou

    5

    July 20, 2018

    I am a past client of this provider

    I want to thank the girls who came to be with my aunt, Betty, Jane, Kerrigan, during the time they spent with her. She told me several times that they were all nice to her. If we need to have your services again I will definitely call your office. Again, thank you!

    Deblwalsh

    5

    June 10, 2018

    I am a past client of this provider

    In every instance we dealt with Home Instead, they were professional in their approach, yet caring and kind not only towards my father, but also towards my family There was an effort made to match my father with a care giver who would suit his needs and personality. We were pleased with the three caring and professional caregivers who took care of my Dad. We would highly recommend this agency. We could trust that they had our family ‘s best interest in mind.

    Dr. Rotz

    5

    May 25, 2018

    I am a past client of this provider

    All of the caregivers were very professional, kind, patient and very sensitive to the needs of the patient(my wife). Some even provided services beyond their assigned duties. I have and will continue to give Home Instead my highest recommendation to others.

    Raelf

    5

    May 10, 2018

    I am a current client of this provider

    We have daily service. It has allowed our family to become almost normal again. They definitely have helped with chores, ideas, conversation and taking much stress off of the caregiver. They have become part of our family. They are friendly, informative, compassionate, and always very helpful and sometimes bring some humor to an unpleasant situation. They share your thoughts and feelings and understand. The support is wonderful. They help with walking exercises, balance problems and taking him to appointments. Home Instead has always been very good with my requests for extra time and has been very supportive in any of our problems (including computer problems). They really care about their clients.

    ShirlAnne

    5

    March 21, 2018

    I am a current client of this provider

    Congenial and unhesitating helpfulness. I prepared a list of tasks I would like helper to complete within time frame , if possible. I also prioritized tasks.All tasks were completed without my needing to give helper much guidance as to where things were or how to do things. Among the tasks helper completed within time frame (two hours) were change linens, put dishes in and run dishwasher, sweep terrace and stack patio chairs, get mail from outside mailbox, return items to department store, shop for groceries from supermarket, take trash to dumpster. Without reservation based on my own experience, I recommend this service.

    Amy K

    5

    January 2, 2018

    I am a current client of this provider

    Top quality, diligent and hard-working aides. Outstanding customer service. Top-notch company.

    Tracy

    5

    November 9, 2017

    I am a past client of this provider

    Every Home Instead caregiver who came to help my father was hardworking, kind, patient and professional. Both the caregivers and office staff always made us feel that my dad's needs were the most important thing in the world to them, and they helped us through several emergencies.

    William and Lois

    4

    October 6, 2017

    I am a past client of this provider

    Very satisfied with the work of all people involved. Patient and caring with my wife. Would hire again if situation arose.

    Debra Condon

    5

    August 20, 2017

    Other

    My father is the prime caregiver for my mother who is in fourth stage dementia. The respite care offered through Nancy in my parents' home is absolutely wonderful! Not only does she uplift my mother and make her smile and laugh, Nancy brings a sense of peace to my father, to my sister, and to me. Her kindness, competence, patience, and loving personality are gifts to all of us! Everyone at Home Instead has been incredibly helpful and caring. Thank you!

    Belnoski

    5

    April 30, 2017

    I am a current client of this provider

    I am thrilled with the care and services that my Grandmother is getting from Home Instead. My grandmother was admitted to the hospital on a Friday, late afternoon. I received a phone call to notify me of this and a follow up phone call to check on her on Sunday afternoon. WOW what commitment.. Thank you!.

    Pauline718826

    5

    June 17, 2016

    I am a past client of this provider

    I was very pleased with the care I received. All the caretakers were very pleasant.

    Susan Gould

    4

    May 11, 2016

    I am a past client of this provider

    We did not have Home Instead for too long but the care was great. Kathy would have become a good friend to my mother.

    Carol A. RogersWMKXO

    5

    May 11, 2016

    I am a past client of this provider

    My family and I were very satisfied with Home Instead. Erica and Jess were compassionate, caring and professional. Sweet girls both.

    Harriet Gray1

    5

    January 31, 2016

    I am a current client of this provider

    So happy to have them in my home.

    Carly Sue Silkie

    5

    October 28, 2015

    I am a current client of this provider

    My caregiver Linda is professional, compassionate, mindful and organized. She also has a great sense of humor and is a good listener. She even cooks for me. Linda represents Home Instead very well.

    Gloria111702550

    4

    August 21, 2015

    I am a past client of this provider

    The only reason we left Home Instead is because they increased their fees and their hour usage. We don't need a lot of hours with my father, but they were wonderful, and the caregivers were conscientious.

    esdahmus

    5

    September 29, 2014

    I am a current client of this provider

    Home Instead has been taking care of my mom for the past few months and it has been amazing. My mother cannot stop talking about the two caregivers that generally spend time with her. Just the other day they made a batch of pumpkin cookies and it has literally been all that she has talked about. They are both so accommodating and really make her day. Her spirits have noticeably improved over the past month and a big part of that is due to the wonderful caregivers at Home Instead. The staff is also very pleasant, responsive, and easy to work with. I HIGHLY recommend these folks! Cheers.

    asoc11

    5

    July 10, 2014

    I am a past client of this provider

    Just a quick note to say thank you to all the wonderful caregivers my mom encountered along the way through HISC at Whitehall. Thank you for treating her like one of your own family members. A very special thanks to Sue S...I've never met a more loving, caring individual. If you could clone Sue, you'd be the wealthiest company! I can't say enough about her, as well as the others who looked out for mom. She is adjusting well in her new home, but I know she misses all of you, too! I value all that Home Instead Whitehall did to keep mom home as long as possible.

    aburkhart

    5

    July 8, 2014

    I am a current client of this provider

    This branch of Home Instead has been helping my father for the past 4 years and we have absolutely loved the services! Our caregiver Dani is always aware of my father's needs. She is very loving, caring, and aware. She has honest concerns for his health and safety. Any family who can have someone like Dani to care for loved ones is very blessed. It is because of Dani and the senior care staff that I would feel comfortable endorsing the Whitehall Home Instead Senior Care to anyone looking for quality care. So happy with everything!!

    bizowner2

    2

    April 1, 2014

    I am a past client of this provider

    I am a past client of this location. I had used a different location successfully for over 5 years. I had over 8 of their caregivers come thru my home. Most of them were capable people.My mother would get attached and the caregiver would leave. Home Instead was unable to retain them. It got to the point were the company said they could not support my requirements and suggested I find another company to support my Moms needs. I would not recommend this location.

    Provider Response

    Hello bizowner2,

    Thank you so much for bringing this issue to our attention. I’m sorry your experience wasn't what you had hoped for. Our CAREGivers are carefully screened, fully bonded and go through our exclusive multi-phase training. I would be open to discuss this issue at any time, so feel free to contact me.

    caring0401113

    5

    April 16, 2013

    I am a current client of this provider

    I'm very happy with Home Instead Senior Care as my in-home care provider. I've got a crew of caregivers who are doing a really good job, and I would not make a change.

    readyhiker

    5

    June 21, 2012

    I am a current client of this provider

    I was looking for someone to assist my father, who is in early stages of Alzheimer's, so that he could stay independent and in his home for as long as possible. I live in Atlanta, while my father resides in Pennsylvania. My regular visits, for up to 6 weeks at a time, were having an impact on my ability to function at home with my own family. Even while I was with him, I found that I was unable to provide for all his needs, round the clock without feeling stressed and exhausted. I found Home Instead via an internet search and thought I would give them a try. Things started to improve for my father almost immediately. Dad loves his caregivers, who treat him like he was family. I used to laugh about how, as we returned from an errand, if the caregiver was at the house upon our arrival home, he would jump out of the car even before I got it parked, just so he could greet them! The main office keeps in continuous contact with me regarding his condition, carefully matching his caregivers to his personality and needs. This marvelous service has provided my father with companionship, guidance, and independence -- and me with peace of mind -- all, priceless. I will be forever grateful to this wonderful agency for their compassion, professionalism and commitment to serve.

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    Services and Amenities of Home Instead - Whitehall, PA in Whitehall, Pennsylvania

    Financing & Payment Options

    • Payroll Provided for Caregivers

    Bonds & Insurance

    • Is Bonded and Insured

    Licensing & Inspections

    • Staff Drug Screening

    Fitness & Wellness Programs

    • Fitness Opportunities

    Personal Care

    • Meal Preparation
    • Dressing Assistance
    • Bathing Assistance
    • Toileting Assistance

    Staff Training & Qualifications

    • Interview Every Team Member in Person
    • Continual Training
    • Reference Checks
    • Staff Driving Record Check
    • Staff trained in memory care

    Sub-types of Home Care

    • Full Service Agency

    Family/Caregiver & Relocation Services

    • Transitional Care
    • Family Communication Services

    Companionship & Escort Assistance

    • Companionship Services

    Transportation & Shopping

    • Transportation Services for General Shopping

    Health Services

    • Companion Care
    • Memory Care

    Housekeeping & Maintenance

    • Housekeeping Services

    Ambulatory Assistance & Accessibility

    • Mobility & Wheelchair Assistance
    • Transfer Assistance

    Care Management Services

    • Residency Confirmation

    Additional Amenity Information

    • Agency: Each Home Instead franchise office is independently owned and operated.
    • Range Of Services: hospice support, Alzheimer's and other dementias care, chronic conditions
    • Training Areas: the aging process, building relationships, Alzheimer's or other dementias care

    About Home Instead - Whitehall, PA in Whitehall, Pennsylvania

    Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.

    Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support.

    Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent.

    What You Need to Know About Home Instead

    • Founded in 1994 in Omaha, Nebraska
    • More than 1,000 locations in over 10 countries around the world
    • Offers in-home personal care, nursing care, dementia care and companionship for seniors
    • Home Instead is known for its kind, well-trained Care Pros and individualized care plans
    • Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
    • Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety

    What Home Care Services Does Home Instead Provide?

    Personal Care Services

    With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include:

    • Help with mobility, including standing, grooming, walking, and getting in and out of bed
    • Medication reminders
    • Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
    • Grocery shopping and assistance with other errands
    • Light to moderate housekeeping assistance, including laundry
    • Transportation to and from appointments or visits with loved ones
    • Regular companionship

    Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client.

    In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health.

    Alzheimer’s and Dementia Care

    Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following:

    • Assistance in establishing a stable daily routine
    • Meal preparation
    • Positive reinforcement
    • Assistance with social skills
    • Transportation to and from appointments, errands, and visits with loved ones

    Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs.

    Hospice Support

    When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours.

    Meal Prep & Home Helper

    Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers.

    Transportation

    Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout.

    Companionship

    Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities.

    What People Are Saying About Home Instead

    Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.”

    Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.”

    How Much Does Home Instead Charge for Home Care?

    Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area.

    When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area.

    Who Should Consider Home Instead?

    Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as:

    Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros.

    Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors.

    Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services.

    Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members.

    How to Get Started with Home Instead

    Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.

    Map of Home Instead - Whitehall, PA

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    The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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