I had another care provider for my mom for almost two years. Many times I would receive calls from them stating that they did not have anyone to provide care for my mom so my sister and I had to scramble to change our plans. With Home Instead, I never received that kind of phone call, and I have used their services for five years. Their caregivers were on time and really cared for my mom.
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Reviews of Home Instead - Whitehall, PA
Home Care Reviews for Home Instead - Whitehall, PA
June 25, 2022
I am a past client of this provider
August 08, 2021
I am a past client of this provider
Home Instead provided quality and kind care to my elderly parents We were trying to keep them safe and out of assisted living. The caretakers provided help with daily activities and meal prep and socialization for them both. It gave me relief to know they were being well cared for when I was not able to be there.
July 29, 2021
Other
I like the office personnel at Home Instead who consistently answer my calls cheerfully and show genuine concern for my father. They willingly pass on information to his caregivers in a timely fashion. They are always available to to answer my questions and help me think through the best ways to deal with my caregiving challenges.I like the caregivers Home Instead has provided for my father. Each person brings a unique perspective and contribution to his care. All are eager to listen to my suggestions and learn to meet his ever changing needs. They are kind, compassionate, strong, teachable, and gracious. I trust them to care for my father to the very best of their abilities. I appreciate the reliability of Home Instead. They schedule round the clock care for my father and take full responsibility for providing replacement caregivers when regular caregivers must cancel. I highly recommend Home Instead to anyone looking for the best possible home care situation for a loved one.
March 06, 2021
I am a past client of this provider
The care givers that came to my home where absolutely the best , the company tried to keep the same caregivers here for the comfort of mom and Katherine was our primary and became part of our family , she cared about us as much as mom and always kept mom happy and smiling !
April 16, 2020
I am a past client of this provider
Although my experience with Home Instead was short (only one visit) it was excellent. Lisa from Allentown, PA was excellent.
April 15, 2020
I am a current client of this provider
Lisa and her staff do a wonderful job and perform much needed services. My mother and my sister were able to go out to art class, lunch, and shopping with their help. Thank you!
January 13, 2020
I am a past client of this provider
I cannot say enough good things about the care my father received from his Home Instead caregiver 2 x per week. She was truly compassionate & intuitive to his needs, friendly and helpful to our entire family. Since my husband and I work outside of the home, having Home Instead here with dad, really was a god-send and helped to continue having him live with us under our roof. She was thorough, professional, understanding and made recommendations to improve dad's care. I just wish I found Home Instead sooner.
Good caregivers are hard to find, but Home Instead was the best. I highly recommend their service.
March 19, 2019
I am a current client of this provider
Home Instead has cared for my mom for two years now. We receive excellent care. We are always notified if there will be a change in caregivers or the time they will be coming and they send someone from the office to make sure the new caregiver knows what to do. I am never left high and dry without care for my mom like I was with the previous company. If the caregiver is concerned about the health of my mother, we are always notified. I would highly recommend them to anyone seeking care for a loved one.
January 31, 2019
I am a past client of this provider
We had Home Instead Senior Care for over a year. They all (office, caregivers, managers, etc) were always very friendly, helpful and compassionate. Some of the individuals almost became family. The office staff were efficient and always ready to help with a problem. Everyone was prompt and caring. Any situation I had they could handle and they made me feel comfortable leaving my spouse.
November 25, 2018
Other
Lisa and Debbie (Green) were so wonderful to Ruth. They treated her like family, not just a client or “just their job.” These two women are true angels.
October 13, 2018
I am a current client of this provider
Love the caregivers: their dependability and punctuality. Very reliable. Office efficiency. Happy recommending to others. Thanks for doing a great job!
July 31, 2018
I am a current client of this provider
Office staff, very proficient. Rachel the scheduler. Business personnel helpful as mom had insurance to help with paying for services. Caregivers very caring and friendly.
July 20, 2018
I am a past client of this provider
I want to thank the girls who came to be with my aunt, Betty, Jane, Kerrigan, during the time they spent with her. She told me several times that they were all nice to her. If we need to have your services again I will definitely call your office. Again, thank you!
June 10, 2018
I am a past client of this provider
In every instance we dealt with Home Instead, they were professional in their approach, yet caring and kind not only towards my father, but also towards my family
There was an effort made to match my father with a care giver who would suit his needs and personality. We were pleased with the three caring and professional caregivers who took care of my Dad.
We would highly recommend this agency. We could trust that they had our family ‘s best interest in mind.
May 24, 2018
I am a past client of this provider
All of the caregivers were very professional, kind, patient and very sensitive to the needs of the patient(my wife). Some even provided services beyond their assigned duties. I have and will continue to give Home Instead my highest recommendation to others.
May 09, 2018
I am a current client of this provider
We have daily service. It has allowed our family to become almost normal again. They definitely have helped with chores, ideas, conversation and taking much stress off of the caregiver. They have become part of our family. They are friendly, informative, compassionate, and always very helpful and sometimes bring some humor to an unpleasant situation. They share your thoughts and feelings and understand. The support is wonderful. They help with walking exercises, balance problems and taking him to appointments. Home Instead has always been very good with my requests for extra time and has been very supportive in any of our problems (including computer problems). They really care about their clients.
March 21, 2018
I am a current client of this provider
Congenial and unhesitating helpfulness. I prepared a list of tasks I would like helper to complete within time frame , if possible. I also prioritized tasks.All tasks were completed without my needing to give helper much guidance as to where things were or how to do things. Among the tasks helper completed within time frame (two hours) were change linens, put dishes in and run dishwasher, sweep terrace and stack patio chairs, get mail from outside mailbox, return items to department store, shop for groceries from supermarket, take trash to dumpster. Without reservation based on my own experience, I recommend this service.
January 02, 2018
I am a current client of this provider
Top quality, diligent and hard-working aides. Outstanding customer service. Top-notch company.
November 08, 2017
I am a past client of this provider
Every Home Instead caregiver who came to help my father was hardworking, kind, patient and professional. Both the caregivers and office staff always made us feel that my dad's needs were the most important thing in the world to them, and they helped us through several emergencies.
October 06, 2017
I am a past client of this provider
Very satisfied with the work of all people involved. Patient and caring with my wife. Would hire again if situation arose.
August 20, 2017
Other
My father is the prime caregiver for my mother who is in fourth stage dementia. The respite care offered through Nancy in my parents' home is absolutely wonderful! Not only does she uplift my mother and make her smile and laugh, Nancy brings a sense of peace to my father, to my sister, and to me. Her kindness, competence, patience, and loving personality are gifts to all of us! Everyone at Home Instead has been incredibly helpful and caring. Thank you!
April 30, 2017
I am a current client of this provider
I am thrilled with the care and services that my Grandmother is getting from Home Instead. My grandmother was admitted to the hospital on a Friday, late afternoon. I received a phone call to notify me of this and a follow up phone call to check on her on Sunday afternoon. WOW what commitment.. Thank you!.
June 17, 2016
I am a past client of this provider
I was very pleased with the care I received. All the caretakers were very pleasant.
May 10, 2016
I am a past client of this provider
We did not have Home Instead for too long but the care was great. Kathy would have become a good friend to my mother.
May 10, 2016
I am a past client of this provider
My family and I were very satisfied with Home Instead. Erica and Jess were compassionate, caring and professional. Sweet girls both.
January 31, 2016
I am a current client of this provider
So happy to have them in my home.
October 27, 2015
I am a current client of this provider
My caregiver Linda is professional, compassionate, mindful and organized. She also has a great sense of humor and is a good listener. She even cooks for me. Linda represents Home Instead very well.
August 20, 2015
I am a past client of this provider
The only reason we left Home Instead is because they increased their fees and their hour usage. We don't need a lot of hours with my father, but they were wonderful, and the caregivers were conscientious.
September 28, 2014
I am a current client of this provider
Home Instead has been taking care of my mom for the past few months and it has been amazing. My mother cannot stop talking about the two caregivers that generally spend time with her. Just the other day they made a batch of pumpkin cookies and it has literally been all that she has talked about. They are both so accommodating and really make her day. Her spirits have noticeably improved over the past month and a big part of that is due to the wonderful caregivers at Home Instead. The staff is also very pleasant, responsive, and easy to work with. I HIGHLY recommend these folks! Cheers.
July 10, 2014
I am a past client of this provider
Just a quick note to say thank you to all the wonderful caregivers my mom encountered along the way through HISC at Whitehall. Thank you for treating her like one of your own family members. A very special thanks to Sue S...I've never met a more loving, caring individual. If you could clone Sue, you'd be the wealthiest company! I can't say enough about her, as well as the others who looked out for mom. She is adjusting well in her new home, but I know she misses all of you, too! I value all that Home Instead Whitehall did to keep mom home as long as possible.
July 07, 2014
I am a current client of this provider
This branch of Home Instead has been helping my father for the past 4 years and we have absolutely loved the services! Our caregiver Dani is always aware of my father's needs. She is very loving, caring, and aware. She has honest concerns for his health and safety. Any family who can have someone like Dani to care for loved ones is very blessed. It is because of Dani and the senior care staff that I would feel comfortable endorsing the Whitehall Home Instead Senior Care to anyone looking for quality care. So happy with everything!!
April 01, 2014
I am a past client of this provider
I am a past client of this location. I had used a different location successfully for over 5 years. I had over 8 of their caregivers come thru my home. Most of them were capable people.My mother would get attached and the caregiver would leave. Home Instead was unable to retain them. It got to the point were the company said they could not support my requirements and suggested I find another company to support my Moms needs. I would not recommend this location.
Provider Response
Hello bizowner2,
Thank you so much for bringing this issue to our attention. I’m sorry your experience wasn't what you had hoped for. Our CAREGivers are carefully screened, fully bonded and go through our exclusive multi-phase training. I would be open to discuss this issue at any time, so feel free to contact me.
April 16, 2013
I am a current client of this provider
I'm very happy with Home Instead Senior Care as my in-home care provider. I've got a crew of caregivers who are doing a really good job, and I would not make a change.
June 20, 2012
I am a current client of this provider
I was looking for someone to assist my father, who is in early stages of Alzheimer's, so that he could stay independent and in his home for as long as possible. I live in Atlanta, while my father resides in Pennsylvania. My regular visits, for up to 6 weeks at a time, were having an impact on my ability to function at home with my own family. Even while I was with him, I found that I was unable to provide for all his needs, round the clock without feeling stressed and exhausted. I found Home Instead via an internet search and thought I would give them a try.
Things started to improve for my father almost immediately. Dad loves his caregivers, who treat him like he was family. I used to laugh about how, as we returned from an errand, if the caregiver was at the house upon our arrival home, he would jump out of the car even before I got it parked, just so he could greet them! The main office keeps in continuous contact with me regarding his condition, carefully matching his caregivers to his personality and needs. This marvelous service has provided my father with companionship, guidance, and independence -- and me with peace of mind -- all, priceless. I will be forever grateful to this wonderful agency for their compassion, professionalism and commitment to serve.
About Home Instead - Whitehall, PA
Home Instead is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.
Home Instead - Caregiver Skills
Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.
Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.
Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.
Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.
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Services and Amenities of Home Instead - Whitehall, PA
Agency Type
- Full Service Agency
- Agency Extra: Each Home Instead Franchise Office Is Independently Owned And Operated.
Range of services
- Companion Care
- Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Walking Wheelchair Assistance
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Screening
- In Person Interviews
- Reference Checks
- Driving Record Check
- Residency Confirmation
- Drug Screening
Training
- Continual Training
Training Areas
- Family Communication
- Transition Issues
- Memory Care Training
- Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care
Payment details
- Payroll Provided For Caregivers
Bonded/insured
- Bonded And Insured
