BrightStar Care Central / N Westchester Co. White Plains, NY

Anonymous_6851

It certainly helped for both of us having someone there with us. One issue was that we asked for an aide a little late in the game, and we got someone and requested someone else, and they couldn't because of scheduling.

iris T

The caretakers are very effective. They communicate well.

Nicole M_5

I can be sure that my dad is taken care of. I like that they are responsive.

Nicole M_4

The caregiver is keeping them on schedule even though they can be difficult. I like that they go over and beyond to match my parents' needs.

JEN M

The services help us have peace of mind on the family. I would recommend them because I like the services so far.

Edward K_8

They have provided us aides 24/7. I like that they are very supportive of my wife and I.

Anonymous_4634

When she finally settled in and understood that's what she needed, it was good. She did resist them at first. When I ask for an aide to just help and monitor, it can be a tricky situation. We wanted the aide to engage her, but it was hard because my loved one had their own routine. Unless I'm specific with what I want, then it doesn't happen. Whoever I spoke to on the initial intake was absolutely terrific. They were efficient in their communication with me. It was good to see them do that.

Ari T

They showed up on time and took good care of my father. They were very responsive and had really good caregivers.

Mr.

They were very caring people. He had dementia so he needed caring people and people who would keep him safe. The aides were wonderful and they were good companions.

Bob G_13

The supervisor nurse treated my mother like her own family. She volunteered to stay with my mother for a few weeks They took care of my mom while she was in assisted living after she tested positive for COVID and I think they saved her life.

Heidi M_1

They are reliable and seasoned. They are responsive, engaging, professional and responsible.

Rickie G

They were really amazing. She went above and beyond. They were wonderful. They followed up. They were in touch with me.

Anonymous_3162

They could have improved their persona. She was happy to be there and did what was asked, she just wasn't proactive. I thought they were very responsive, the company was wonderful, but the nurse practitioner was okay. It was very last minute and we got all that was left to help us out.

Lynn W_3

It gives me peace of mind that she is in good hands even though I am far away. I like the loving care the aides give to my mom.

Anonymous_2833

They had my loved one's best interest at heart. They were very responsive to any inquiries that I had, and they communicated well.

Janet K

She has had mostly wonderful care, and they do a terrific job. The most helpful part is making sure she is doing well. The aides have helped my wife tremendously, and it's superior care.

Joseph B_7

The companionship, helping her eat, and preparing her meals. They have been very attentive to my mother.

Ian

She didn't need very much help. The person who came did what was needed. I would recommend them pretty highly. They were reliable. They came on time and did what they were suppose to do.

Anonymous

It's really hard to go to appointments where you're being put under anesthesia. It was nice to know that I had someone there to escort me. They're friendly. The people who do the administrative stuff were wiling to work with me and help out. Their price was the same as it was a few years ago. It was affordable. They were reliable. They came when they said they would. It went smoothly.

JLS1469

From a staffing perspective they are poor to fair. Not sure whose fault that is, but for the 9 or so months I engaged them to provide an aide to help care for my father, who has a terrible neuro motor disease, I must have gone through 6 or so aides because they kept changing THEIR schedule. Not only that but I could never find a good rhythm in terms of the days and hours they could even get an aide to my dads place. Earnest admin staff, always apologetic, but after a while it really drags you down....The owner, who seemingly has no interest in actually helping people and only gets involved (and marginally at that) when it comes to getting paid. I caught them in an outright phantom charge! At first they argued with me, but even the aide said she was not there at the date and time they charged my father debit card for. I have to ask myself; how many other charges were completely made up? I trusted them and hardly ever saw a time sheet. Of course my father had no ability to sign off on hours physically, and would not be able to wrap his head around a time sheet anyway. They just charged the card for what I had asked for time-wise, with no oversight. They charged me based on nothing more than hand written time sheets, which I never saw! Shame on me for allowing that to happen but shame on Mr Merchant too. PROCEED WITH EXTREME CAUTION. WHENEVER POSSIBLE, IF YOU HIRE THEM FOR A LOVED ONE, CHECK IN OFTEN TO MAKE SURE THAT YOU ARE GETTING WHAT THEY CHARGE YOU FOR!! TERRIBLE EXPERIENCE.

Diana K_3

They provide companion care for my loved one while I am away. They are a very professional services and they offer a lot of options for types of care.

Anonymous

One of the problems is they do not have enough caregivers to work all the shifts. The caregivers help me around the house and they help run my errands and they take me to doctor's appointments.

Marc P

BrightStar Care provides really good service in general, and their employees seem very organized. BrightStar Care makes my loved one's life easier by taking very good care of her and her needs.

Anonymous

BrightStar Care is very responsive to me, and they are also very accommodating to our needs. BrightStar Care has been able to give my loved one and their family a sense of peace, knowing that they are being taken care of.

Rita W_1

We were lucky all around with the service, but we just couldn't afford it. I was very happy with BrightStar Care. BrightStar Care got her up and helped her to walk around. f they were not there, my mom would be in bed all day.