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BrightStar Care Central / N Westchester Co. White Plains, NY

222 Mamaroneck Avenue, White Plains, NY 10605

(800) 558-0653 (Call a Family Advisor)

4.5

(30 reviews)

Offers Home Care

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Reviews of BrightStar Care Central / N Westchester Co. in White Plains, New York

4.5

(30 reviews)

    Provider of Choice 2024Employer of Choice 2024Leader in Experience 2024
    Home Care Pulse Certified 2024

    Anonymous_7488

    5

    December 9, 2023

    I am a current client of this provider

    The caregiver is impeccable at cleaning and organizing. I like that the caregiver is excellent.

    Rosemary _2

    5

    November 6, 2023

    I am a current client of this provider

    Since it would be difficult for her if she didn't have the one-to-one help. I like that they have good communication.

    Anonymous_7596

    4

    September 15, 2023

    I am a past client of this provider

    The service helped us, but it was stressful because the client was resistant. It was seasonal. We did this last minute, so it was a scramble to get people to come. They could improve their communication skills. I mean they should be able to communicate easier with the client.

    Karen H_39

    4

    July 17, 2023

    I am a current client of this provider

    She has live-in care and they help with assisting with her daily needs. I like the aide that they provided me.

    Brian B_14

    5

    March 31, 2023

    I am a past client of this provider

    The services were impactful because all the caregivers were very comforting. I liked BrightStar Care because the office staff was very helpful. We were able to get all the aides that we needed.

    Anonymous_6851

    4

    January 5, 2023

    I am a past client of this provider

    It certainly helped for both of us having someone there with us. One issue was that we asked for an aide a little late in the game, and we got someone and requested someone else, and they couldn't because of scheduling.

    iris T

    4

    September 28, 2022

    I am a current client of this provider

    The caretakers are very effective. They communicate well.

    Nicole M_5

    4

    July 28, 2022

    I am a current client of this provider

    I can be sure that my dad is taken care of. I like that they are responsive.

    Nicole M_4

    5

    July 26, 2021

    I am a current client of this provider

    The caregiver is keeping them on schedule even though they can be difficult. I like that they go over and beyond to match my parents' needs.

    JEN M

    4

    June 19, 2021

    I am a current client of this provider

    The services help us have peace of mind on the family. I would recommend them because I like the services so far.

    Edward K_8

    5

    May 24, 2021

    I am a current client of this provider

    They have provided us aides 24/7. I like that they are very supportive of my wife and I.

    Anonymous_4634

    4

    March 24, 2021

    I am a past client of this provider

    When she finally settled in and understood that's what she needed, it was good. She did resist them at first. When I ask for an aide to just help and monitor, it can be a tricky situation. We wanted the aide to engage her, but it was hard because my loved one had their own routine. Unless I'm specific with what I want, then it doesn't happen. Whoever I spoke to on the initial intake was absolutely terrific. They were efficient in their communication with me. It was good to see them do that.

    Ari T

    5

    December 16, 2020

    I am a current client of this provider

    They showed up on time and took good care of my father. They were very responsive and had really good caregivers.

    Mr.

    5

    November 16, 2020

    I am a past client of this provider

    They were very caring people. He had dementia so he needed caring people and people who would keep him safe. The aides were wonderful and they were good companions.

    Bob G_13

    5

    October 13, 2020

    I am a past client of this provider

    The supervisor nurse treated my mother like her own family. She volunteered to stay with my mother for a few weeks They took care of my mom while she was in assisted living after she tested positive for COVID and I think they saved her life.

    Heidi M_1

    5

    April 14, 2020

    I am a current client of this provider

    They are reliable and seasoned. They are responsive, engaging, professional and responsible.

    Rickie G

    5

    March 20, 2020

    I am a past client of this provider

    They were really amazing. She went above and beyond. They were wonderful. They followed up. They were in touch with me.

    Anonymous_3162

    4

    January 15, 2020

    I am a current client of this provider

    They could have improved their persona. She was happy to be there and did what was asked, she just wasn't proactive. I thought they were very responsive, the company was wonderful, but the nurse practitioner was okay. It was very last minute and we got all that was left to help us out.

    Lynn W_3

    5

    December 13, 2019

    I am a current client of this provider

    It gives me peace of mind that she is in good hands even though I am far away. I like the loving care the aides give to my mom.

    Anonymous_2833

    5

    November 12, 2019

    I am a past client of this provider

    They had my loved one's best interest at heart. They were very responsive to any inquiries that I had, and they communicated well.

    Janet K

    5

    July 11, 2019

    I am a current client of this provider

    She has had mostly wonderful care, and they do a terrific job. The most helpful part is making sure she is doing well. The aides have helped my wife tremendously, and it's superior care.

    Joseph B_7

    5

    November 8, 2018

    I am a current client of this provider

    The companionship, helping her eat, and preparing her meals. They have been very attentive to my mother.

    Ian

    4

    September 20, 2018

    I am a past client of this provider

    She didn't need very much help. The person who came did what was needed. I would recommend them pretty highly. They were reliable. They came on time and did what they were suppose to do.

    Anonymous

    5

    July 31, 2018

    I am a past client of this provider

    It's really hard to go to appointments where you're being put under anesthesia. It was nice to know that I had someone there to escort me. They're friendly. The people who do the administrative stuff were wiling to work with me and help out. Their price was the same as it was a few years ago. It was affordable. They were reliable. They came when they said they would. It went smoothly.

    JLS1469

    1

    July 5, 2018

    I am a past client of this provider

    From a staffing perspective they are poor to fair. Not sure whose fault that is, but for the 9 or so months I engaged them to provide an aide to help care for my father, who has a terrible neuro motor disease, I must have gone through 6 or so aides because they kept changing THEIR schedule. Not only that but I could never find a good rhythm in terms of the days and hours they could even get an aide to my dads place. Earnest admin staff, always apologetic, but after a while it really drags you down....The owner, who seemingly has no interest in actually helping people and only gets involved (and marginally at that) when it comes to getting paid. I caught them in an outright phantom charge! At first they argued with me, but even the aide said she was not there at the date and time they charged my father debit card for. I have to ask myself; how many other charges were completely made up? I trusted them and hardly ever saw a time sheet. Of course my father had no ability to sign off on hours physically, and would not be able to wrap his head around a time sheet anyway. They just charged the card for what I had asked for time-wise, with no oversight. They charged me based on nothing more than hand written time sheets, which I never saw! Shame on me for allowing that to happen but shame on Mr Merchant too. PROCEED WITH EXTREME CAUTION. WHENEVER POSSIBLE, IF YOU HIRE THEM FOR A LOVED ONE, CHECK IN OFTEN TO MAKE SURE THAT YOU ARE GETTING WHAT THEY CHARGE YOU FOR!! TERRIBLE EXPERIENCE.

    Diana K_3

    4

    June 18, 2018

    I am a current client of this provider

    They provide companion care for my loved one while I am away. They are a very professional services and they offer a lot of options for types of care.

    Anonymous

    4

    March 8, 2018

    I am a current client of this provider

    One of the problems is they do not have enough caregivers to work all the shifts. The caregivers help me around the house and they help run my errands and they take me to doctor's appointments.

    Marc P

    5

    December 7, 2017

    I am a current client of this provider

    BrightStar Care provides really good service in general, and their employees seem very organized. BrightStar Care makes my loved one's life easier by taking very good care of her and her needs.

    Anonymous

    5

    November 29, 2017

    I am a current client of this provider

    BrightStar Care is very responsive to me, and they are also very accommodating to our needs. BrightStar Care has been able to give my loved one and their family a sense of peace, knowing that they are being taken care of.

    Rita W_1

    5

    October 18, 2017

    I am a past client of this provider

    We were lucky all around with the service, but we just couldn't afford it. I was very happy with BrightStar Care. BrightStar Care got her up and helped her to walk around. f they were not there, my mom would be in bed all day.

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    About BrightStar Care Central / N Westchester Co. in White Plains, New York

    BrightStar Care Central / N Westchester Co. is a Senior Care provider in White Plains, New York that offers residents Home Care services. Contact BrightStar Care Central / N Westchester Co. for more details on services and rates.

    Map of BrightStar Care Central / N Westchester Co.

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