BrightStar Care Central / N Westchester Co.

They had my loved one's best interest at heart. They were very responsive to any inquiries that I had, and they communicated well.

She has had mostly wonderful care, and they do a terrific job. The most helpful part is making sure she is doing well. The aides have helped my wife tremendously, and it's superior care.

The companionship, helping her eat, and preparing her meals. They have been very attentive to my mother.

She didn't need very much help. The person who came did what was needed. I would recommend them pretty highly. They were reliable. They came on time and did what they were suppose to do.

It's really hard to go to appointments where you're being put under anesthesia. It was nice to know that I had someone there to escort me. They're friendly. The people who do the administrative stuff were wiling to work with me and help out. Their price was the same as it was a few years ago. It was affordable. They were reliable. They came when they said they would. It went smoothly.

From a staffing perspective they are poor to fair. Not sure whose fault that is, but for the 9 or so months I engaged them to provide an aide to help care for my father, who has a terrible neuro motor disease, I must have gone through 6 or so aides because they kept changing THEIR schedule. Not only that but I could never find a good rhythm in terms of the days and hours they could even get an aide to my dads place. Earnest admin staff, always apologetic, but after a while it really drags you down....The owner, who seemingly has no interest in actually helping people and only gets involved (and marginally at that) when it comes to getting paid. I caught them in an outright phantom charge! At first they argued with me, but even the aide said she was not there at the date and time they charged my father debit card for. I have to ask myself; how many other charges were completely made up? I trusted them and hardly ever saw a time sheet. Of course my father had no ability to sign off on hours physically, and would not be able to wrap his head around a time sheet anyway. They just charged the card for what I had asked for time-wise, with no oversight. They charged me based on nothing more than hand written time sheets, which I never saw! Shame on me for allowing that to happen but shame on Mr Merchant too. PROCEED WITH EXTREME CAUTION. WHENEVER POSSIBLE, IF YOU HIRE THEM FOR A LOVED ONE, CHECK IN OFTEN TO MAKE SURE THAT YOU ARE GETTING WHAT THEY CHARGE YOU FOR!! TERRIBLE EXPERIENCE.

They provide companion care for my loved one while I am away. They are a very professional services and they offer a lot of options for types of care.

One of the problems is they do not have enough caregivers to work all the shifts. The caregivers help me around the house and they help run my errands and they take me to doctor's appointments.

BrightStar Care provides really good service in general, and their employees seem very organized. BrightStar Care makes my loved one's life easier by taking very good care of her and her needs.

BrightStar Care is very responsive to me, and they are also very accommodating to our needs. BrightStar Care has been able to give my loved one and their family a sense of peace, knowing that they are being taken care of.

We were lucky all around with the service, but we just couldn't afford it. I was very happy with BrightStar Care. BrightStar Care got her up and helped her to walk around. f they were not there, my mom would be in bed all day.