Home Instead - East Lansing, MI

Offers Home Care

32 Reviews
Call (866) 936-1978
Home Instead - East Lansing, MI (866) 936-1978

Reviews of Home Instead - East Lansing, MI

32 Reviews Write a review

Home Care Reviews for Home Instead - East Lansing, MI

October 19, 2017

By appreciative caregiver

I am a current client of this provider

very friendly and caring

August 21, 2017

By Rosemary

I am a current client of this provider

The caregivers from Home Instead are excellent. The caregiver only comes once a week, and my mother-in-law is very comfortable.

November 10, 2016

By JRWales 773

I am a current client of this provider

Home IInstead is operated as a very professional business. The staff and cargivers are well trained. Home Instead should be cinsidered for your caregiver needs.

June 17, 2016

By BT203351

I am a current client of this provider

From the administration to the two ladies, we’ve been very impressed with Home Instead. The things that my father was looking for, especially the social aspect, maintenance in terms of vacuuming and bathrooms and other things, are being taken care of. We had a follow-up discussion with the specific caregivers and the lady who owns it and made some suggestions. My dad’s enjoying it thoroughly. There is no downside at this particular point to anything that we’ve experienced.

March 07, 2016


I am a past client of this provider

We would definitely recommend Home Instead. Everyone is professional and thorough. Susan provided assistance with bathing my mother and provided companionship care.for Mom. We appreciated the gentle care she provided.

December 30, 2015

By Reviewer121499550

I am a current client of this provider

Great service. Staff is professional and has always satisfied my mother's needs to obtain transportation to and from doctor's appointments and etc. The driver have always been helpful and get my mom to her appointments on time.

December 30, 2015

By Reviewer40

I am a current client of this provider

Well conducted and organized business. Nice personal touches. Michelle was wonderful to my aunt and uncle. Thank you Michelle! Always a pleasure.

December 29, 2015

By Linda Remus

I am a current client of this provider

I am very satisfied with their services, employees and caregivers. They are very efficient, always on time and very caring people. I am so glad I have them to help me when needed. Would recommend them highly.

December 29, 2015

By Joyce W. Macrorie

I am a current client of this provider

Home Instead has been a life saver to me in time of need when I had two hip replacements and now with a basal cell carcinoma of lower left eyelid. I very much appreciate the high quality of service they provide. Very reliable!

June 22, 2015

By Sharon Fortino

I am a friend or relative of a resident

Nancy is truly a gem! She is so caring of my mom and is such a hard worker. Mom would have a very difficult time without her! Willie is also wonderful, so caring, and helpful, and a hard worker too!

July 31, 2014

By Alan12

I am a current client of this provider

Home Instead has excellent staff and excellent communication with the family. I recommend them to every family I know with a need for this kind of service.

May 25, 2014

By deana22

I am a current client of this provider

Home Instead -East Lansing is a phenomenal provider of senior care. The staff are well trained, flexible, caring, and compassionate. My dad has been well taken care of and the caregivers were well matched with his needs and personality.

March 10, 2014

By hollren

I interviewed this provider

I recently needed assistance for my father to assist him in recovering from surgery. I needed a pretty quick turnaround due to his needs. I called Home Instead senior care in East Lansing to see if they would be able to quickly turnaround. I instantly received a call back from Home Instead and they were very caring and understood my dad's needs. They readily provided me with the necessary paperwork and found a responsible care provider in a matter of hours. Although my dad decided to go a different direction prior to the first meeting, the promptness of this office and quick attention to detail, assures me that if we ever need these types of services, I will not hesitate to call this center.

January 30, 2014

By East Lansing Family

I am a current client of this provider

We used Home Instead during the time our mother was living alone. The office staff was always helpful at making arrangements. The care providers were always kind, helpful and respectful of our mother's needs. They were willing to assist with numerous tasks in a cheerful manner. When it became apparent that our mother needed to move Home Instead was very helpful in allowing a smooth transition to a new facility. Although our mother now lives in an assisted living facility we still use Home Instead when Mom wants to go places when either we or the facility staff are not able to take her. We have been very happy with this company.

September 17, 2013

By Judy and Joe

I am a current client of this provider

They're definitely an A+ in all categories. Patient care, frequent home visits with the client and addresses concerns immediately. Office help and caregivers personable, very concerned about clients care, prepare nice meals and very attentive. Highly-recommended. Home Instead - No complaints whatsoever. We are extremely pleasured and happy with them

September 17, 2013

By Peter9

I am a current client of this provider

Friendly staff and does its duties in a capable and extremely professional manner. I highly recommend them.

June 27, 2013

By Caring70528650

I am a current client of this provider

We are very pleased with the service being provided by Laurie and the Home Instead Senior Care. We will most likely need to expand services to more hours as our condition may require.

May 31, 2013

By John43

I am a current client of this provider

Very, very satisfied since 2006!

April 17, 2013

By Hugh1

I am a current client of this provider

So far we have been very satisfied with the service at Home Instead.

April 16, 2013

By Sherry13

I am a current client of this provider

Rakael has been wonderfully thoughtful in who she has placed with Lola. She is extremely compassionate and kind. Nancy has been patient, hard working, and sensitive to Lola's needs.

March 13, 2013

By Annie D

I am a current client of this provider

I live out of state, and when my mother needed extra support with driving, getting to appointments, laundry, and miscellaneous needs, I contacted Home Instead in East Lansing. The office staff was efficient and caring in arranging for her care, and my mom's caregiver has been an absolute angel. Although I have not met her, I know that she is a lovely person. My mother is so fond of her and her support has significantly improved the quality of my mom's life. It has also had a positive impact on the quality of my relationship with my mom. I feel more relaxed knowing that someone is helping my mom with the things I would if I lived closer. Now when I come for a visit we don't have to spend all of our time running errands because they have been taken care of, so we have more quality time together. I am so grateful to my mom's caregiver and to Home Instead for being so responsive to our needs and wishes.

February 22, 2013

By Derleth

I am a current client of this provider

They have done an incredible job with my mom. They have been really responsive.

February 21, 2013


I am a current client of this provider


February 18, 2013

By Caring0942

I am a current client of this provider

We are not happy with Home Instead. The office communication is very poor and they're not respectful or helpful. Very often, the care doesn't come when you need it. I've had two good aides, but the others haven't worked out. Some are not so good and we're not comfortable with them in the home so we had to replace them. We got good one right now, but she doesn't work all the time. We were supposed to have somebody today. We might need to change agency if this wouldn't get any better. So far, they're the worst one we've ever had.

Provider Response

Thank you for your comment. As the owner of the East Lansing Home Instead Senior Care, I am sorry to hear about the frustration you have encountered with our services. We are committed to not only providing quality care to your loved one, but also in providing you the peace of mind you need regarding their care. We focus on consistency of care by establishing relationships built on trust, and this is top of mind as we hire our staff and CAREGivers. Please feel free to reach out to me at the office so we can better meet your needs.

Wynn Esterline - Franchise Owner - Home Instead Senior Care

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About Home Instead - East Lansing, MI


Home Instead Senior Care is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.

Home Instead - Caregiver Skills

Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.

Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.

Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.

Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.

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Services and Amenities of Home Instead - East Lansing, MI

Agency Type

  • Full Service Agency
  • Agency Extra: Each Home Instead Senior Care Franchise Office Is Independently Owned And Operated.

Range of services

  • Companion Care
  • Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance


  • In Person Interviews
  • Reference Checks
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening


  • Continual Training

Training Areas

  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care

Payment details

  • Payroll Provided For Caregivers


  • Bonded And Insured
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Home Instead - East Lansing, MI

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