The 5 Best Home Health Agencies for Seniors in Mukwonago, WI for 2025

"This company was hired to provide respite care for my elderly father, so my mom could have a break. We have found BrightStar to be Unreliable, poorly trained and no communication between employees, staff and clients. My elderly parents have been working with BrightStar out of Pewaukee for over 2 months. The first 2 weeks they had a wonderful caregiver. Then it was excuses for the next 3 weeks and no one showed. Then they had a barely trained girl show up, late, couldn’t find the address. My mom makes appointments during these scheduled times so someone is at home with my elderly father. While my mom was at her appointment, my dad told the caregiver she could leave…so she did! Leaving my dad alone! The next caregiver that showed up came by Uber. She couldn’t get a ride back, she was on her phone most of the time. Finally my mother had to drive her back to the Pewaukee office. They had a few more no shows. Then one who came, but was allergic to dogs! Yes, my parents have a dog! Today (1/4/22) was ANOTHER no show. Even though my mother called and talked to someone last week AND again yesterday! And on top of that, no one called my mom to let her know until the end of the day! Perhaps it is just this office, but I would tell you to try someone else! This business is unacceptable on many levels! "

"I have been a client for about a month and I have no problem with the nurses but the office manager is very uncaring . If they don’t see progress in the wound they drop you like a hot potato."

"A lot of promises were made to my family upon interview with Gentiva. Very few of them were met. Our nurse was the most UNcompassionate person, who seemed to have an attitude with my parent. She never took the time to get to know him. It was in - take temp and blood pressure - and out. I was supposed to have communication from the nurse about my father, which I NEVER received. They made me feel like I was a bother to them. The only time Gentiva Hospice showed any compassion was after my father died - and it was not from those who were on our "team." If there was a personal problem they had with me, my family, or my father, they should have assigned other people. Some of the people on my "team" should find themselves another line of work. "

"Quality of service has been excellent. It has been very helpful and a smooth process. It has taken a lot of stress off."

"The caregivers from BrightStar Care are providing companionship, bathing, and helping with Mom's medications and things. They are very nice. Mom is very comfortable with her caregivers. BrightStar Care is very dependable and reasonable. "

"Extremely friendly and knowable staff. I called and servcies began in 3 days! Highly recommend! "