Right at Home Old Saybrook, CT

Yan C

They're always on top of it. The aides will let us know what's going on with them, then we can manage our time and make our plan. That just makes our life easier. They always let me know as soon as possible when they get information from the aides. We appreciate that.

Provider Response

Gary G_21

It's been a learning curve, but it's been really great for me. I'm able to get out and do more things without worrying about my husband. I like that Right at Home is very cooperative, responsive, and they do the best they can to get very good people.

Provider Response

Philip H_1

The service is a lifesaver because I have a bad back. I just hope they do a good job. The caregivers who they provided seemed like they just got off the street. It seemed like they weren't very high quality.

Provider Response

Margaret D_16

I love having someone here to help me out or just be here for me. It's so nice to have that companionship and someone here for me. I have recommended them before, and I told them that the agency does their best to pair us with someone that fits what we need and want. My caregiver, Kim, is such a sweetheart, I'm very happy with it.

Provider Response

John S_94

They've been very helpful by giving us care for my mother. I like the availability and communication.

Provider Response

Anonymous_1723458116

I like that they drive me to the grocery store and do meal prep. I would like to see them improve on stop sending different workers. I keep getting someone new every few weeks.

Provider Response

Elizabeth K_24

They were very helpful. They helped me when I had something to do. They tried to find people to cover so I could go do things. I liked that the aides were very friendly.

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Lawrence V_1

They are dependable. They are on time.

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Daniel B_12

It's nice that there is always someone checking in on me. They're not just employees, they treat you like family. They provide the service I really need.

Provider Response

George K_15

The services are getting better. So far, the people the agency has sent have been very helpful.

Provider Response

Pamela S_13

They do the things that I can't do. They have a high degree of supervision, and they are able to provide replacement caregivers.

Provider Response

Debra M_18

I wish we could have them twice a week. My caregiver has had a positive impact because she is efficient and kind, and she can cook. She is more mature. She pays attention to detail. I love the person who comes here to take care of me and to help us. She is quick, efficient, and detailed. She can also cook, which helps out a little bit for us too.

Anonymous_1707394681

They were a good help. They were good and efficient.

Theodora H_2

I enjoy the company when I'm here. They are flexible and willing to change things around. Also extremely friendly.

Claire W_3

They helped the most by the transportation as I get to see my husband. I would recommend them because they are dependable and when they are going to be here, they are here.

Anonymous_1701943814

There was very little I needed help with. They could try to do things in a more effective way.

Maryann D_2

The girl that I have right now is good. But I've had a lot of bad ones that have come in, in between. They fired my other caregiver that I had, I really liked her. They can improve the quality of care they provide.

Robert B_85

It allows me to work full time and do other activities outside the house. They have been very responsive to our needs as they changed over time.

Anonymous_7621

They take care of my husband beyond what is needed. I love the person that is in my house right now.

John Henry K

They are pleasant. They listen to my requests. The workers are excellent. They are very devoted.

Paul D_11

I would like consistency of care. They can train their aides.

Morris " Moe" B

They have made my experience positive because he is no longer able to drive, and the caregiver helps him with this. I would recommend them because they send good help and if there are any issues they are on top of it.

Willam J

She takes me to the story. She drives me around. She helps me clean my room. The caregiver is there to help me do something. She helps me clean and puts things away. We go shopping.

William V_7

They help us with daily care and bathing and I can get out of the house. They could screen the people we receive.

Richard B_48

Anytime the girl takes a day off, they always send a replacement. The regular girl is fantastic.

John M_72

My aide is very excellent, and she does everything I need. I am able to communicate very well with them, and they are able to stay on top of things.

Gerald B_12

Before they were much better. But maybe this girl hasn't been trained about how to work in a home. They have been very responsive.

Michael G_31

They needed better quality of provider. They need to have more personal available to fill in.

Loretta D_1

They have helped the most by caring and sending nice caregivers. I would recommend them because I like that they are on top of things and very kind.

David S_66

It has helped a lot so I don't have to carry the whole load. When they aren't here, there is a lot that doesn't get done. They are cheerful, positive, helpful, and reliable.

Ricky M

Everything is starting to level out, we are getting a normal schedule. My husband likes our caregiver. It is hard to find good caregivers.

Candy K

Tiana comes and she does everything. She does the things I can't do with one leg. She is sweet and we talk to each other. I have liked the girls that they have sent me.

Penelope K

They give me three aides that I can work with that understand where I come from. The three aides I have, I really like them.

Geraldine E_3

The most impactful service is keeping my mother safe while she is at home. One thing I would tell a friend about this agency and the office staff is they are efficient.

Joseph S_18

They are helping me to get better. They are very good and they're doing a good job.

Provider Response

Thomas W_17

They get me going. They help me get out of bed and into a wheelchair. They could have beet quality people, and I had 2 or 3 caregivers before I got one I can work with.

Linda W_36

They are very accommodating. They are nice people and easy to work with.

Marc P_1

I could do without it, but it is nice. There's nothing wrong with it, but I don't really need it. I like the two girls that come and help me out.

Anonymous_6802

It helps me have some free time. They are very easy to deal with and very nice. They switched out a caregiver we didn't like.

Alex K_3

They help me with everything I need. I would recommend them because they are responsive.

Rufus M

I wasn't able to do my errands, and now I have to have someone here to take care or Rufus. I think that they seem to be nursing oriented and that's what I need.

Kitty D_1

I can live without them, I really don't need them. They are doing their job alright.

Gerald R_3

The girl I have now, Carla, is excellent. It took them three people to find the right person for me.

Jane R_3

They could provide more training. They are on-time.

Provider Response

Manuel F

They were a companion to my father. They need to screen the caregivers a little better.

Provider Response

Martha F_3

It's helped me tremendously because I'm unwell. They take pressure off of me. It's a little frustrating that the caregiver has called out twice already.

Provider Response

Shirley C_16

They found the right aide for my mom. They found a good match for my mother.

Barbara H_39

I'm home bound and very ill, so I need reliability and stability. They keep sending me different caregivers and the quality is bad.

Provider Response

Liz O_3

They are essential in our daily lives. I would like them to be considerate of compensations for their caregivers.

Anonymous_5941

I would rather be by myself. Some of them were nice, but they would drive me nuts. They would sleep most of the day and then come back at night. I don't really like having them here. I wasn't too crazy about them. They would come and sleep a lot.

Anonymous_5841

The administrators were great, but finding the help was the biggest problem. They needed more experienced people.

Dorothy E_4

The people they send make the experience positive. They do their work. They come in and everything is done to my satisfaction.

Jennie D

They allow me to not worry so much about her. Lately finding people to replace my live in caregiver is difficult.

Christopher R_3

The people we have now do a good job. We had someone come in and take pictures of our stuff, and they gave away our address.

Ernest L

The caregiver comes and releases me to do what I need to do. I really like the caregiver.

Richard S_29

The client is prone to accidents and the caregivers taking care of that really helps. They help shower him every day to keep up on his hygiene. The two caregivers that we have right now are wonderful.

Donald M_22

The caregivers are good companions for my husband. The people in the office are very nice and accommodating.

Ernest J_3

They do what I ask. They are punctual.

William and Jane S

They are very responsive and have very good employees. They provide very responsible and dedicated staff. I've already recommended them to people.

Anonymous_5067

They are really taking over the care of my mom. Our caregiver knows what mom needs and does a great job. I liked the fact that they work with me to fulfill my need, make sure we get a correct match with a caregiver.

Stephen H_6

The caregiver pays attention to my husband who needs the care and is very helpful. I like that they're very good at communication and our caregiver is very nice.

Leon P_1

They could provide transportation. They try to keep an aide here all the time even though it's hard.

George M_22

I need a lot of help. The laundry is very helpful to me. I like the woman who comes and helps me out.

Provider Response

Frances D_5

My mother is doing great with the aide we have now. The other aide was very paranoid about my mom's condition and her getting hurt. My mother is doing so much better. The aide is very attentive. My mother is doing great. When you call someone picks up the phone. You don't have to leave a message and wait for a call back. When they first bring a caregiver to the house, the manager person does an orientation and introduction. They are very professional.

Provider Response

Janet B_14

They were very reliable. They were here daily so I could run errands. They are reliable.

Provider Response

Frank H_10

They are helping with what I need help with, I just now don't have as many days in the week to schedule things. Most of the care assistants have been nice and I have been able to get along with them.

Anonymous_4763

They care for my mother so I don't have to worry about what is going on in the home. Their staffing pool is not very deep, so having a variety of caregivers to choose from is a little difficult.

Polly D

They help with general services. Most of them have very good knowledge with nurse care. They are dependable and easy to work with. They have a good staff.

Howard and Betty D

My husband is in a wheelchair and so the caregiver really helps him get around. Our caregiver is very helpful. We are happy with the services and they are something that we can depend on. We are happy with the services. We have a wonderful caregiver that comes.

Allan S

I would like them to send me a caregiver who is fully trained. It makes things difficult for me, feeling like I have to teach them. I would like them to send me someone who knows how to clean.

Robert K_20

Right now there's not too much that they need to do, I don't need intense care. The people I dealt with in the home were very friendly and seem competent.

Janet H_14

They could provide me with consistent care, I cannot trust that the care will be the same from day to day. I would like to see more training in the caregivers.

Robert S_62

They worked with the staff and they were responsive and compassionate. I liked that they were easy to work with and they were responsive.

Roger D_7

The healthcare worker that comes here is phenomenal. She does anything I ask her to. My only complaint is the scheduling. It changes from week to week.

Antranig P

They are able to provide excellent care for my father. I like our CNA. I also like the woman who initiated the process. She was very professional and helpful.

Howard K_5

Right now it is very good. We have two wonderful aides. For instance with the weather they called yesterday to say no one is coming on Thursday. They keep you in touch with things.

Anonymous_4676

I'm not really well, and I'm not sure I've really understood things. The medical professionals have been very kind to me. I appreciate the kindness I experience from the people, who are working on this difficult assignment. I'm grateful.

David L_21

He is very easy to communicate with and my husband is comfortable with him. He helps me with anything I might need and asks me if he can do anything for me. I don't have that much experience with them yet, but so far with the caregiver we have now, they are doing good.

kmalcolm94

Awful service and staff. My father received horrible care. The office staff was very rude. Do yourself a favor and try other companies before going to this one.

Provider Response

Ricky T

They could make it easier by getting things done that we can't get to. The lady that comes cleans my house, but has a tendency to leave things in the wrong place.

Anonymous_4679

I am disabled. They clean for me, and it's very helpful. I'd like the same one or two people to come to the house all the time. I get nervous with new people.