I am very displeased with the services offered to me. A nurse is scheduled to come every morning. 25% of the time they're on time. 75% of the time they're late, often with no call/no shows by the time I have to leave for work. This company has caused me to be late for work enough, when they know the time I must leave home, that my company is no longer allowing me to arrive late to work anymore.
Coordination with my work schedule can or should happen before the morning of a visit.
I have been asked to do a "huge favor" and meet a nurse at another location instead of home for their convenience. I feel that this was a very unprofessional request.
I am interested in other options of home nursing aside from NEHC.

New England Home Care
Offers Home Health Agencies
3 Reviews
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(800) 973-1841

Reviews of New England Home Care
Home Health Reviews for New England Home Care
December 16, 2019
I am a current client of this provider
October 03, 2015
I am a past client of this provider
New England home care is unprofessional, disorganized and untrustworthy. We were mysterious dropped from their computer several times and and to call the agency to inform them the aides no-showed. They admitted they had no explanation for their error. It took multiple phone calls each time to achieve resolution. Not only did they evidence themselves to be incompetent, the quality of the workers sent to the home left much to be desired. They had been recommended to us by a short term rehab facility as part of a discharge plan ,and I cannot understand why. When you allow these people into your home, it is like you invite them into your family, and when the job is not done well, you add to the already stressed lives of full time family caregivers. These agencies should provide a respite, not another responsibility on an already overwhelming list.
June 02, 2012
I am a friend or relative of a resident
well, from what i had gathered through my visits to the home was that the staff was fairly freindly to the clients and seemed to organize and run the facility well. To say the least my father didnt really take to them and usually he is outgoing so once i leave its hard to say how the staff behaves.. most of the time my father would stay in his room which was a single room with a portable refrigarator and microwave.. and thats were he was comfortable but i guess they would have meals and staff or friends would come to get him for supper and he wouldnt want to go.. why?.. i have no idea but.. overall i would give the facility a B+
About New England Home Care
New England Home Care is a home health agency serving Cromwell, Connecticut and the surrounding area. New England Home Care offers around-the-clock medical and non-medical care in the home. Contact the agency for more details on services and rates.
Get CostsServices and Amenities of New England Home Care
Medicare
- Overall:
- Medicare Provider Number: 077163
- Ownership Type: Private
Quality of Service
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Timeliness of providing service98.9%
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Taught patient or caregivers about their drugs99.7%
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Checked patient's risk of falling99.7%
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Checked patient for depression99.8%
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Checked for flu vaccination72.9%
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Checked for pneumonia shot82.3%
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Provided diabetes specific care including getting doctors orders, giving foot care, and teatching patients about foot care99.1%
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How often patients had less pain moving around83.5%
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How often home health patients had to be admitted to the hospital16.8%
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How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted13.8%
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How often home health patients, who have had a recent hospital stay, had to be re-admitted to the hospitalWorse Than Expected
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How often home health patients, who have had a recent hospital stay, received care in the hospital emergency room without being re-admitted to the hospitalWorse Than Expected
Patient Improvement
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Walking or moving around79.9%
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Getting in and out of bed79%
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Bathing79.6%
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Breathing85.6%
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Wounds/healing after an operation94.5%
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Medication compliance67%
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