BrightStar Care Conejo Valley

Offers Home Care

73 Reviews
Call (800) 973-1841
BrightStar Care Conejo Valley (800) 973-1841
PocEocLineHcp cert

Reviews of BrightStar Care Conejo Valley

73 Reviews Write a review

Home Care Reviews for BrightStar Care Conejo Valley

May 04, 2022

By Anonymous_6045

I am a current client of this provider

I like that someone is in the house and this gives me peace of mind. I would like consistency with the caregivers.

April 06, 2022

By Glenn H_3

I am a past client of this provider

They were excellent with communication. They keep me well informed. They were responsive and professional. They returned calls promptly.

March 16, 2022

By Edwina S

I am a current client of this provider

They should follow through more and be more and send caregivers that are appropriate for the job. When I first started using them the communication was really good, but since then it's gotten worse.

March 04, 2022

By Benoit C

I am a past client of this provider

The agency should train the caregivers because the first nurse did what she had the second one did not do proactive things for me. The agency should tell the caregivers to be aware of things to do around the house.

February 14, 2022

By Bill F_5

I am a current client of this provider

The caregivers do what they are asked to do. They need to work on their communication.

February 04, 2022

By Robert S_61

I am a past client of this provider

They took excellent care of my mom. They took all the worry away from me. They did a great job. The people in the office and the caregivers were all excellent.

January 20, 2022

By Meaghan D

I am a current client of this provider

It has been a great help with driving me around and getting me a shower. I am very happy with the services, we get along well.

January 20, 2022

By Sonia _1

I am a current client of this provider

Especially right now, with shortages in staff, they have been helpful in being consistent. I like their reliability and the ease of scheduling.

January 05, 2022

By Kathy E_14

I am a current client of this provider

He hasn't been complain and he hasn't fallen. They were helpful and they did what they were suppose to do.

December 09, 2021

By Diane _7

I am a current client of this provider

They have helped me with meal prep and other chores, which I struggle with. They have been very responsive and listened carefully.

September 27, 2021

By Michele S_7

I am a current client of this provider

I don't have to worry about the client, whether she is getting what she needs. I don't have to take time from my day to help as much. They have a shortage of nurses so it takes a while to find care.

September 10, 2021

By Shahin K

I am a current client of this provider

They help with any daily activity he has. They feed him, change him, and transfer him to the bed or bathroom. They do whatever is necessary to help him. They have been very helpful and the caregivers are good. I am happy with them.

June 03, 2021

By Jill D

I am a current client of this provider

They are very helpful with taking care of my mother. They have been helpful and they are easy to work with. They send caregivers quickly.

June 02, 2021

By Christy &

I am a past client of this provider

The last two regular caregivers that he had were excellent, but we had a lot of bumps to get there, and the first two months were rough. Our point of contact took the time to make sure that the right people were scheduled.

May 25, 2021

By Cynthia G_9

I am a current client of this provider

The agency is helpful by being on top of things and calling us if someone can not come. I like that they follow up with us, check in on us and they provide good quality of care.

May 25, 2021

By Esther _1

I am a past client of this provider

They were able to help with cleaning. One girl was able to wash everything on the patio. I like that they were prompt and they did everything she needed them to do.

April 15, 2021

By Jack D_3

I am a current client of this provider

I still have to go over there to do the care throughout the week when they are not there. My mom has only been set up with them for a few months, and we have already had multiple caregivers, since the first two left.

March 26, 2021

By Kathy _8

I am a past client of this provider

Two of the caregivers I had to give them things to do, Sheila would just go ahead and do things without me asking. The one caregiver, Sheila, was excellent, she really had a passion for care.

February 12, 2021

By Margret M_1

I am a current client of this provider

They have been very communicative and the caregiver has been very receptive to our needs. They have had great communication with us both upfront and afterwards. The caregivers are both very loving and caring for my daughter.

February 04, 2021

By William R_34

I am a current client of this provider

They could make my life easier by not calling me to do surveys. I would recommend them because they provide good services to clients.

January 21, 2021

By Linda L_23

I am a current client of this provider

They made it much easier to get to sleep and rest. They gave me comfort that the client was being taken care of. I like that they work really hard to find care for us. They even sent us Covid test kits.

December 21, 2020

By Anonymous_4318

I am a past client of this provider

They cared for my mom when I had to work. Everyone was very professional.

October 16, 2020

By Andy K_1

I am a current client of this provider

They are able to handle tasks that she cannot do herself. I like that they are accessible and caring.

September 24, 2020

By Paula M_9

I am a current client of this provider

My husband can't do a whole lot, and I can't do much for my husband because of my own condition. They are always available when I call, they're always positive.

September 15, 2020

By Jaleh I

I am a past client of this provider

Two of the leaders came over and we had a conversation about what my Dad's needs were and that really set the stage for everything. They started care right away. I like that they are just great people who are really great with my dad. They are on time. They are knowledgeable and caring.

August 25, 2020

By Anonymous_4013

I am a past client of this provider

They helped her in the bathroom, and that was most helpful. I liked their efficiency.

August 11, 2020

By John M_43

I am a current client of this provider

He has been able to stay home. The communication is very good.

August 06, 2020

By M Gillmore

I am a current client of this provider

I am pleased to recommend Bright Star and our caregiver, Breanna, to everyone. I have been searching for a caregiver like Breanna for many weeks and am so happy that she was chosen for us. Breanna is the nicest young lady, sweet and gentle and well trained in the things she is asked to do. I am especially pleased that she is a Certified Nurse Assistant (CNA); this gives me a great deal of confidence that she can be trusted and knows what she is to do regarding basic patient care. My husband (the patient) is quite happy with her and she makes him smile a lot. I am grateful for this; it has been a long time since he has not cringed when his caregiver came near. I am also grateful for Breanna's willingness to learn new things and for the fact that she is not afraid to ask me questions. She is looking forward to nursing school in the near future and I am certain that Breanna is going to make a very good nurse one day. I have a dear friend who is a nurse and she and Breanna had a long conversation the other day; my friend agrees that Breanna is going to do well when she becomes an RN. Finding Bright Star and Breanna was a wonderful gift for Bill and me. Thank you very sincerely, Mary Gillmore You might add that Breanna is also loved by my dogs. They have taken to her like fish to water! She is great with them, too, so everyone here is very happy. Mary

July 27, 2020

By Mike B_6

I am a past client of this provider

It was very positive. They brought in a caregiver that was skilled. I like that they're responsive and have sent excellent people. It's a well-run organization.

July 14, 2020

By Ruth C_14

I am a current client of this provider

They help the most with taking some of the care for my dad off our backs. I like that they respond to me when I need something.

June 17, 2020

By Cindy B_5

I am a current client of this provider

They should give us the caregivers that match the skill we need for the patient. They could have more consistent workers that fit the demographics we have asked for in skill.

May 26, 2020

By Boyd G

I am a past client of this provider

They were very efficient. They have been fine, they have done their job, we've only used them twice.

April 21, 2020

By Bonnie B_13

I am a current client of this provider

Some of the aides have been really good, but is has depended on the people we have gotten. I have been really impressed with the people and the consistency of them. They have always notified of us on the schedule and let us know when there are changes. They are great with all the paperwork and we have been very happy overall.

April 09, 2020

By Anonymous_3610

I am a past client of this provider

They needed to have consistent home caregivers. They could lower their prices because they are extremely expensive.

March 12, 2020

By Jeanine _1

I am a current client of this provider

I don't have to be over at my in-laws because they are there. We have used several different caregivers and I think they are doing great.

March 09, 2020

By Scott J_5

I am a current client of this provider

It is good companionship and another pair of eyeballs. It was giving peace of mind for my brother and I that she comes 3 times a week. My sister in law said that there was a time where they went to the house and there was not much food, which is strange because the caregiver should have made sure there is enough. My sister in law can be a little critical, but it only happened once.

February 18, 2020

By Tina O_1

I am a current client of this provider

They are consistent, caring, and they do what I need. The caregivers are excellent here.

February 10, 2020

By Lynette _1

I am a current client of this provider

They helped shower and feed my husband. They're efficient and professional. They have good staff and nice people to deal with.

January 14, 2020

By John _10

I am a current client of this provider

They have attentiveness, they provide companionship. I would like to see them offer less than four hour blocks for care.

December 07, 2019

By Anonymous_2894

I am a current client of this provider

They could spend a little more time talking to my husband. They are able to keep the same guy here this time, which is really nice.

November 16, 2019

By Mark _3

I am a past client of this provider

They helped the most with her cold therapy system. They have been accommodating about getting last-minute notices of changes to the schedule.

October 22, 2019

By Ann T

I am a current client of this provider

They help the most by providing safety and appropriate care for the level of functioning. They can actually gear the care as my family member declines. They leave notes and communicate well. They were able to meet our immediate needs. They have been able to find the right match for my family member and then consistently provide that service with the same caregiver.

September 10, 2019

By Ginny C_1

I am a current client of this provider

The person who comes is adequate but not excellent for my husband. He would like someone to be able to drive him around, like to the library. The care person we have is not able to provide any local rides to my husband, and we thought they would be able to. That has been disappointing.

July 10, 2019

By Joe F_1

I am a past client of this provider

They were good all the way around. I like that they were very friendly and did a good job.

July 10, 2019

By Anonymous_2083

I am a past client of this provider

They just need to send more qualified people. We wanted them to be punctual and to not be on their phone the whole time. They need to send better people to provide home care.

June 13, 2019

By Ronald N

I am a current client of this provider

If they didn't do the services, I would have to do the bath myself for my mom. They seem to be very organized and seem to know what they are doing.

May 09, 2019

By Roxie W

I am a current client of this provider

The woman that is here is amazing. They are very good.

May 08, 2019

By Anonymous_1864

I am a past client of this provider

There wouldn't be anything that I would recommend one way or another. I would like to see a little more reliability because we had one person who wasn't able to make it last minute, and they weren't able to send someone else until hours later.

April 23, 2019

By Anonymous_1783

I am a current client of this provider

The person that they were able to find for us and send to our house does their thing and is helpful. They were able to connect us to the person who is now caring for my loved. They are a really good fit and do a good job. It took a few times to find the right fit, we went through a fair amount of people, and it was frustrating at the beginning to train them because some of them were not very experienced, even though they were lovely people. The current one is a self starter and hops in and knows what to do. We ended up with someone that we are very happy with.

March 26, 2019

By Anonymous_1589

I am a current client of this provider

They have helped just with everything. They are getting my loved one out for daily walks. I like the caregivers, the consistency, and their ability to meet specific schedules.

December 08, 2018

By Keith F

I am a past client of this provider

They administered the medicine that I needed. They gave good care and did what they said they would come and do.

November 06, 2018

By Anonymous

I am a current client of this provider

The caregivers came out and did stuff I can't do, like making dinner or opening things. They need to have a list of what they should do when they come out here to help.

August 09, 2018

By Shannon F

I am a current client of this provider

Communication with the patient, and being there to give her medication on time. They are reliable.

June 12, 2018

By Anonymous

I am a past client of this provider

My loved one wasn't able to sit down and heal because the caregiver wasn't useful at all. For the hours that the caregiver was awake and not napping, they were helpful. Mainly just having someone there for my loved one to interact with was really what they were helpful with. My main issue has been that the requests that I've asked for were ignored and that the replacement would take naps and would not be helpful for my loved one.

May 22, 2018

By Timothy P

I am a current client of this provider

When I go on trips, we are able to rely on somebody to take care of the kids. They have consistently sent us very capable care providers.

May 22, 2018

By Joe M

I am a past client of this provider

They were able to take my wife to appointments and to tried to get her to walk as an important step in her recovery from surgery. The person that we had was very knowledgeable and friendly, and my wife got along really well with them.

April 05, 2018

By Anonymous

I am a past client of this provider

They were very dependable and have worked with me well. They lifted my loved one into their wheelchair and lifted them out of bed. The lifting is what I needed help with.

March 20, 2018

By Inga

I am a past client of this provider

They need to have available staff. The person who used to work with us was very professional. They need in-services to understand better because sometimes the nurses didn't work for us well because they didn't have enough experience.

March 13, 2018

By Anonymous

I am a current client of this provider

I like almost everything about them. They do everything for me because I can't do anything right now. Normally, I am super independent, so I'm frustrated, but they don't make fun of me.

December 16, 2017

By Marjorie W

I am a current client of this provider

I'm happy with BrightStar Care. BrightStar Care has made life easier by providing a caregiver for me so I'm not alone.

November 14, 2017

By Anonymous

I am a current client of this provider

I would recommend BrightStar Care to others because I like how prompt the caregivers are. They come on time. The care from BrightStar Care has made life easier for me because they helped with my transition from rehab to coming home.

November 07, 2017

By Brenda M_5

I am a current client of this provider

Based on the work of my workers it is great, but I have been taken aback by the new manager that works there. I have had to change some things after the management had changed at BrightStar Care. They won't run errands for me anymore. But the caregiver is very kind and caring, and makes sure that my oxygen is on, and that I take my medication on time. She is good at telling me. She is really a loss when she is not here.

November 03, 2017

By Pat W

I am a past client of this provider

BrightStar Care is a professional and easy to work with BrightStar Care was able to help me stay in my home, which was what I wanted.

October 10, 2017

By Kristan B_1

I am a current client of this provider

BrightStar Care provides good service and employees. BrightStar Care made my life easier by helping my husband go to work, which helped me.

October 05, 2017

By Herbert R_1

I am a current client of this provider

BrightStar Care has consistently given us professional caregivers who are extremely helpful. The caregivers are easy to talk to. BrightStar Care has changed my life for the better.
See all Home Care reviews (73) See fewer reviews
Get Costs

About BrightStar Care Conejo Valley

BrightStar Care Conejo Valley is an in-home care provider serving Westlake Village, California and the surrounding area. BrightStar Care Conejo Valley offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.

Get Costs

Photos of BrightStar Care Conejo Valley

Get Costs

Services and Amenities of BrightStar Care Conejo Valley

Health services

  • Physical Therapy

Languages

  • German
  • Russian
  • Spanish
  • Tagalog

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants
  • In Home Health
  • Physical Therapy
  • Range Of Services Extra: Skilled Care (Eg Infusions)

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Finances Bookkeeping
  • Blood Work And Other Medical Care
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Staff

  • Male Caregivers

Travel

  • Travel Details: Staff Will Travel 1 To 15 Miles To Provide Care

Screening

  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Residency Confirmation
  • Background Checks
  • Drug Screening
  • Sex Offender Check

Training

  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Validation Techniques
  • Training Areas Extra: Uti/Incontinence, Fall Risk Factors, Managing Catastrophes, Delirium

Payment options

  • Credit Card
  • Check
  • Payment Options Extra: Long Term Care Insurance

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured

Licenses

  • Licenses: HCO 564700052
Get Costs
Get Costs

Get Costs

BrightStar Care Conejo Valley

  • By clicking "Get Costs", I am providing express written consent to receive calls including automated/pre-recorded calls and automated texts for which I may incur a cost, as well as emails from Caring and its partners. I understand I am not obligated to provide this consent to utilize Caring’s service(s). I acknowledge I was able to review the Agreement to be Contacted, Terms of Use, and Privacy Policy. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.