Very poor communications from facilities and poor staffing always short handed. Do not provide the care we were promised
Heritage Lake Country
Offers Assisted Living, Independent Living, and Memory Care
9 Reviews
2975 Village Square Drive, Hartland, WI 53029
Call
(800) 385-2527
Reviews of Heritage Lake Country
Assisted Living Reviews for Heritage Lake Country
June 20, 2020
I am a friend or relative of a current/past resident
June 20, 2020
Other
Heritage Lake Country seems to always have trouble with staffing and use that as an excuse as to why things are not done properly, etc. lack of continuity of staffing makes residents uncomfortable and many needs fall through the cracks. You think your parent is getting the needed care and assistance that you are paying for to find that it is not always the case.
Very poor communication with the family members on residents needs or changes. Lack of follow through continues to be an issue.
Disappointed we move mom to this facilities. Facilities appearance is great but does not translate to care of the residents.
June 20, 2020
I am a friend or relative of a current/past resident
The physical plant is very appealing and warm. However, there are significant issues which have not been addressed, namely: Giving Independent Living residents much improved lunches and choices of entrees. Some concierge staff are courtesy and helpful. However, one in particular is difficult. I understand about precautions regarding Coronavirus, however, keeping the Independent Living residents in what could be called an overly prolonged "lock down," is taking its toll on the residents, especially since other facilities (competitors) are not as draconian as Heritage Lake Country. The price point is high, but now, without the advertised amenities, and without the ability for healthy and virus free residents to enjoy one another's company, it may well cause empty apartments as residents and their families seek a better living environment for their loved ones. I appreciate this survey, but it remains to be seen if public and helpful criticism will actually be heard, and more importantly, acted upon. I truly hope, that given what other CBRFs are doing, that Heritage Lake Country will begin to phase back the things we are paying for, such as communal dining (with social distancing); activities in the dining area and/or pub; the ability for residents to play games and/or cards; the return of the hair salon; MUCH IMPROVED meals; and the ability for family and loved ones to visit...even if it means outdoors and with appropriate masks and social distancing. Without the phase-back, I truly think that emotional and psychological harm are being done to the residents and their families. I am responding to Independent Living residents. These comments are meant in a spirit of being helpful, not unduly critical. A time line for "normalcy," would be helpful so that families are not left with an indefinite lock down and a complete and utter removal of all the wonderful amenities we are paying top dollar for.
October 29, 2018
I visited this facility
Heritage Senior Living Lake Country looks great. The staff seemed very nice. They've got a pool, games, exercise and all kinds of stuff. The rooms are very spacious. My mom is getting a 1-bedroom apartment. The dining area was very nice. It's close, convenient and new.
Provider Response
Hi Laure. We are so glad that you found Heritage Lake Country so spacious and active! Providing a warm and welcoming environment for all of our residents and guests is very important to us, so we appreciate your comments!
October 09, 2018
I visited this facility
This is a beautiful facility with all the obvious capabilities of taking care of their residents. Very friendly. Everyone we met in the hallway while we were on our tour greeted us.
Provider Response
We are delighted that you had such a positive experience while touring our community. Creating a warm, welcoming environment for our guests and residents is very important to us. Thank you for your comments!
August 21, 2017
I am a friend or relative of a current/past resident
Heritage Senior Living Lake County is brand new and close to our home. There are a lot of activities, but I liked that the room had a private balcony where they could sit outside, and it has a nice view. They are getting more and more used to it and getting more engaged in the activities. However, they've been waiting for the bathtub for a month and a half now. My mom is getting frustrated because she takes baths and she doesn't like to shower. So, I'm concerned that her personal care hasn't really been taken care of. She even came over to my house to take a bath. My parents rave about the food and said they give them too much. They take them in a van to get ice cream, they watch movies, they play Bingo, they bowl in the hallway, they have a sit and be fit class, they have trivia, and they play cards. They've got a living room and a separate bedroom, a full refrigerator, a microwave, and even a kitchenette with a little kitchen table. The staff members are bubbly and very friendly and they all know my parents really well. Every time I go there, they all know what's going on with my parents and I just feel like they take care of them, they watch out for them, and they all know what they're up to. They're always trying to get them involved.
Independent Living Reviews for Heritage Lake Country
February 21, 2022
I am a friend or relative of a current/past resident
I agree with alot of the other reviews. There is a constant turn over of staff. All the things that were promised years back are gone. The food has gone down hill. There is no pastor any more. The price keeps going up and my mother is getting less and less. Do your research well before choosing where to place your loved one...
August 25, 2021
I visited this facility
I toured Heritage Lake Country for my mother-in-law. It's perfect for our needs. It goes from independent living to assisted living, so that was very nice. The rooms were very new, comfortable, and of good size. The amenities are up to date and in good shape.
The staff were very friendly and were very willing to help us make the transition. We didn't taste the food, but the dining room looks like a restaurant, so it appears very comfortable.
We observed someone doing physical therapy. They had community rooms for doing puzzles and playing games. They also have a pool for water aerobics.
Several of the apartments have balconies, and the frontcourt area is nice, too.
Memory Care Reviews for Heritage Lake Country
June 20, 2020
I am a friend or relative of a current/past resident
I am consistently impressed with the staff's attention to detail.
Since the facility went into lockdown due to the pandemic, I feel I've been treated to a very high level of interaction and sharing of information.
Questions about Heritage Lake Country
What programs or activities does Heritage Lake Country offer to enrich residents' well-being?
Heritage Lake Country offers a variety of activities for all of our residents to enjoy. Heritage offers internal activities including games, exercise, baking club, movies, live entertainment, religious offerings, and much more. We also offer regular outings and shopping trips to our residents.
What places are near Heritage Lake Country or within walking distance for assisted living residents to enjoy?
There is a great shopping area within walking distance of Heritage Lake Country. That shopping area includes several restaurants, salons, dentist, grocery store, coffee shop, and more. There is a county park nearby as well as many other nearby shopping areas.
What transportation services does Heritage Lake Country offer to assisted living residents?
Heritage Lake Country offers transportation for our scheduled outings. Heritage can help residents arrange transportation for other appointments.
What makes the chef or dining program at Heritage Lake Country exceptional? What kind of menu can assisted living residents expect?
At Heritage Lake Country all our meals are home cooked by our Executive Chef. We offer an exceptional menu that provides the proper nutrition for a healthy lifestyle. Heritage takes great pride in our dining experience and offers a menu with great alternatives.
What safety features or security measures does Heritage Lake Country offer to assisted living residents?
Heritage Lake Country utilizes a secured entry into our community. Our residents also enjoy a pendant system to communicate instantly with our staff. You will find our Resident Care Aids frequently rounding our community providing safety checks to each of our residents.
How does Heritage Lake Country keep residents' families informed about their loved ones?
Heritage Lake Country maintains routine communication with our families by means of email, phone, and in-person care conferences.
If Heritage Lake Country accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Heritage Lake Country offers an amplitude of green space and walking paths for our furry residents to enjoy outside.
What ongoing senior care training does the staff receive?
At Heritage Lake Country, we provide our staff with regular mandatory monthly training's. The training is provided by licensed professionals and keeps our staff up to date on all senior care aspects.
What safety features or security measures does Heritage Lake Country provide to protect residents who wander?
Our residents who are at risk for wandering enjoy the comforts of security in our Memory Care. All entry points are secured with an alarmed delayed egress system. That system is connected to our staff, so if at anytime an entry is breached, the alarm goes off but also notifies our staff on their individual system.
What programs or activities does Heritage Lake Country offer to keep residents engaged? How does the staff engage residents' long-term memories?
Heritage Lake Country has a dedicated activity department that is specially trained in engaging our memory care residents. We utilize many different approaches including music, art, therapy, trivia, exercise, outings, outdoor activities, games, sensory stimulation and much more.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Heritage Lake Country's Director of Nursing assesses each of our residents. Assessments are completed every 6 months or more often if we notice a significant change.
What techniques does Heritage Lake Country use to support memory care residents during mealtimes?
Heritage Lake Country utilizes a hands-on staff approach, specially colored red dinnerware, and individualized menus to meet our memory care residents dining needs.
How does Heritage Lake Country keep residents' families informed about their loved ones' health?
Heritage Lake Country maintains routine communication with our families by means of email, phone, and in-person care conferences.
Costs for Heritage Lake Country
Services and Amenities of Heritage Lake Country
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Studio Apartments
General
- Resident Capacity: 124
- Pets: Small Pets Allowed.
Licenses
- State Licenses: License Pending
Costs
About Heritage Lake Country
Assisted Living at Heritage Lake Country offers seniors the opportunity to enjoy their current lifestyle and maintain their independence. Assisted Living features space, luxury and the latest in high design in an elegant 124 apartment community. With choices between studio, one or two-bedroom apartments, residents can furnish and decorate their living space in one of the areas most elegant Assisted Living communities. Every apartment features a kitchenette, wall-to-wall carpeting, spacious closets, a private bath and walk-in-shower for the best in modern conveniences.
With a reassuring emergency call system, personalized call pendants, and 24-hour professional caring staff all the comforts of home get an added level of safety and security. Heritage Middleton offers customizable dining programs that can be tailored to each resident, community rooms, and pub and patio areas to let residents mingle while they enjoy the comfort of friends.
Heritage Memory Care in Lake Country, Wisconsin offers all the modern amenities, personalized care, and comforts of home. Heritage specializes in caring for the unique needs of residents with Alzheimer’s or other related dementias. Residents receive compassionate individualized care 24 hours a day. Heritage staff provides everything from conversation, personal assistance and activity programming.
The Memory Care in Lake Country features beautiful private accommodations within a safe secure environment. Residents are able to stroll throughout the uncomplicated building design, allowing them to continue with their ongoing daily routine while they maintain dignity and well-being.
Features:
- Full time Wellness 40 hours per week
- Daily admissions
- On call wellness coordinator available 24/7 365 days a year to staff
- Personalized assessments prior to move in
- Reassessments every six months when there is a change to optimize wellness
- Our nurses work directly with your physician group
- We believe in working together to exceed resident and families expectations of wellness
- Therapy services on site provided
- Quarterly Health fairs and educational lectures
- Hospice services available to help with end of life care
Thank you for your interest in Heritage Senior Living Lake Country. Please give us a call to schedule a free tour.
Get CostsMap of Heritage Lake Country
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