Northampton Convalescent and Rehabilitation Center

Caring4Mom

My mom was admitted to this facility unable to walk. Just 2 weeks later she was again mobile with her walker and able to get around. The entire staff was great and very helpful. The facility was clean and when I was there when she received her food it looked very good, was hot, and plentiful. The only reason for 4 stars was the responsiveness when my mom pushed the button for help, but I'm relying on her for that information. I would use this facility again.

lachime

I was at the facilities for two weeks for rehabilitation after surgery. I was transferred from the hospital after 23 hours observation after my surgery and was put in a room at the convalescence facility. The staff that greeted me were extremely rude and I have never ever been talked to or treated like that in my life. Now I am in intense pain and I request to use a toilet to relieve myself. I was told there was not a bedside toilet available, there was not a bedpan available, the one aid slapped a diaper down on the bed and said this is the best can you get right now. But first she said I must be weighed , on a low cold metal chair which was difficult to get up and down from. Again in a painful manner I was instructed to get up and off of that chair five different times to somehow get it to register my weight. I have blocked out much of the other unkind things that were said to me except to say I called a friend right then to come and get me out of this location. I hope that staff has been offered reeducation in professional interaction when Caring for hurting and vulnerable patients. In their defense other staff members were kind and helpful. The physical facilities, except for the God awful hard bed, where pleasant. The food, some was good some not so good. PT and OT were very helpful.

Pumster

I love the services here. The staff is very friendly, particularly Shawn, Tamaro, Tanieka, Amber and others. However, I am concerned about the loosening of the Covid restrictions . I have a relative currently in James River and unfortunately I’m about 4 hours away. However, the staff makes me feel comfortable about the services that are being provided. I especially enjoy the Zoom conference calls and I’m very very happy that this is an option provided on the VAHS website. It would be nice if the rooms had phone service (available immediately), without having to work with Verizon to establish an account. My mom seems to be very happy and her therapy is progressing nicely. She does wish, however, there were more television stations to choose from. She has never complained about her meals. I would like to fill out another review at the end of her stay. At this time, she is currently residing there until healed.

jada761

Enjoyed my stay at Northampton several months ago...I will definitely recommend this place to others..the therapy staff were amazing and caring. Food was typically great and the nurses responded in a timely manner when I needed help. I can say that I had the best experience there and would go back if needed to.

RC

My mother-in-law was at Northampton Convalescent and Rehabilitation Center before she passed. It wasn't exactly what we expected. The care she was given was adequate and she was comfortable and fed. I didn't have any issues with the staff. The room was fine and had a TV and adequate seating. They have community things going on on a daily basis that we were able to use a few times. She had a semi-private shared room.

mccoyof8

For $7000 a month, you would think that the residents would be able to get quality meals, and timely responsive care. Custodial care should be a 24/7 requirement, but on Sunday nurse staff has to handle task outside thier responsibilities.