Waterbury Inn

MCinVT

The Kirby House is a licensed Level 3 facility that averages about 30 residents, at least 70% of whom have been there over 10 years. There are even a few that have been there for 15-20+ years! They have round-the-clock nursing staff who all seem very knowledgeable and helpful. It is evident that all the staff actually WANT to be there and LOVE what they do. The residents and their illnesses, difficulties, and the way they [the residents] handle them varies greatly. This, one would expect, could be quite a difficult handful at times. But even though I saw most of the residents have a bad day from time (like anyone), the staff were able, confident, and patient with every situation that arose. I did see a couple of moderately difficult situations occur as one would expect in a house of 30 residents and a few staff to have problems of conflict, disagreements, etc., even if all of them had NO problems. But the way the residents (who treat each other like a close family) and the staff resolve and diffuse those situations is so well done that it was like a perfect & finely tuned watch. It was amazing to see just how well they all got along that I was actually moved almost to tears. With all that said, it may come as no surprise, then, that though it is a Level 3 Nursing Care & Assisted Living Facility, the staff (and residents) prefer to run it more like a Family's Home. They still certainly are more that compliant with the Rules, Laws, and Regulations set by the State of Vermont and Federal Government, but it still has a warm heart within that is easily heard and felt by all.