Maple Ridge Memory Care

Reviewer#ET1205b

My dad was a resident of Maple Ridge Memory Care. The facility is beautiful, but they don't have enough staff. They had music available, but he didn't join. He was not happy to be there. The staff was probably not experienced. It's a memory care facility. The first day, they let him go to find his own room. He ended up in another patient's room, and that's when he was attacked by the other patient. If you're not getting care, then the value isn't that great.

Provider Response

Kwrigley

My father received negligent care from Maple Ridge Memory Care. He went over a month without an attempted shower, change of clothing & teeth brushed. His treatment record was kept “shoved in a drawer & never looked at” per the director of nursing. When I finally received them, they detailed 3 months of not receiving services outlined on his care plan. They forget to feed him, deliver food without utensils in locked to go boxes he cannot open. We delivered feedback to every staff at every level but things did not improve. Read the 10-13-23 licensing report before putting your loved one here.

ReviewerRC#0405a

Mom is at Maple Ridge Memory Care. It is very new, clean, and fresh. It feels almost like walking into a hotel lobby in a very nice way. The staff are very friendly. They have chair yoga, dance parties, and cooking activities.

Sean

My mother moved in and they're doing a good job with her. Her room is very nice, it's a very nice place and her room is also very clean. They play a lot of word games and stuff like that, and the people that are there they intermingle, and they're not just shut away in a room or anything. With COVID right now, the meal times are different than normal, they're more strict and more careful. She hasn't said anything against the food. Everything seems good.

Sally

I went here and it looked like an excellent place. I would love to have my mom there. It's very clean. The residents looked pretty happy, and the staff was very welcoming. It looked like they genuinely cared for their residents. They were flexible on their menu too. They're able to accommodate many different kinds of diets. They gave me a list of activities, and it looked like they have them every day. While I was there, I saw people working on puzzles, reading the paper, and stuff.

Cathryn

It was very nice. It's cheery, it's welcoming, and the staff was wonderful. I met a nurse, I met the director of course, and actually, a couple of the people followed us on a tour that is living there. They're struggling with memory, but they just were part of the tour, which is fine. The room we looked at was pretty basic. I mean, it was nice enough, it was not the largest room they have, but it was empty because nobody was living there. It looked like it needed some woman's touch in there. But I've seen some of the furnished rooms in the pictures and their catalog, and they're nicely done. So once you get in there, you can do your own thing, but it only comes with a bed and a dresser, and that was pretty basic. It has plenty of room, plenty of space, a nice large bathroom, and it's wheelchair accessible. They've got a closet and a fridge. They've got a little bit of storage room beside the dresser, so there's enough room for things like a club chair, twin or full bed, a nightstand, and a TV, of course. Size- wise, there is a larger room that, of course, comes at a thousand dollars more a month. They have a little beauty shop for people to get their hair done. And it's kind of set up like a little town center, so it's very nice. And we did like the fact that when you're taking the tour, you know it's not just in one area, everything is right there where you eat. It's like you can go down and around a bend, there's the dining room and you can go a little bit further and there's outside space and around another bend is like a craft room or a seating area. It feels very homey. There was a dining room and then there's a private kitchen. If I wanted to come and make dinner for my mom, I could just come and do that in this private kitchen. They have thought of a lot of things. I saw a group of mostly women, but some men doing some exercising in this one area, and they seemed to all be enjoying themselves and they also had a calendar of activities and I've seen it on the walls and tables. They had crafts that the people who live there had made and are quite lovely. They're very creative that the people who work there have taken time to put some thought into what they do every day, and it was very impressive, I thought. So that was the reason we chose it, because my mom is kind of very artistic, and I said that would be a great fit for her because I think she'd enjoy some of the stuff. We didn't have a meal or anything, but what they do is they offer them two different meals. They show them visually because people can't read the menu sometimes or can't remember what a meal might look like or what a steak might be or whatever it is. So they show them visually two different plates and they can point to which one they like, you know, which one that looks the best to them. There are certain brightly colored plates and things like that. There's visual interest to get people to eat because a lot of seniors don't want to eat anymore.