The Emerald Peek Rehabilitation & Nursing Center

Gerry

My daughter is currently in The Emerald Peek Rehabilitation and Nursing Center. It was very pleasant the first time I looked at it, but I went in on a Saturday and did not have an opportunity to take an actual view of the patient rooms. All I saw was a recreation area, the dining area, and the main floor. I did not see patient rooms upstairs where the patients for long-term and short-term care are. So, my impression was that everything was clean. The staff is questionable as far as taking care of the residents. They are very shorthanded. My daughter requires specific care with her legs, and she has a blood disorder, which they were aware of. She needs to be watched frequently, and they cannot seem to be able to follow that. They're overly busy. Yesterday, they didn't have enough staff. I was there until seven o'clock last night, hoping that she would get the care she needed. She needs to be moved and taken care of, but they don't seem to be able to do that. For activities, they have community table games and casino games. They also have a music program coming in, but I did not see any of that. They have a yard and an outside garden area. They also had wheelchairs there. I was disturbed by the roommate that my daughter was given, but that has been changed because she couldn't sleep. The woman kept telling her to turn her TV off, so they turned my daughter's TV off twice. I'm reporting that only because it was an ongoing issue, but they only changed the roommate yesterday. They looked, and they took her out because they recognized the issue. The food is being served at her bed because she's not able to walk yet, and she hasn't been in physical therapy. The food is okay. I'm not complaining, and she's not complaining about it. They even chop the food for her, so it's fine. The staff needs to work with the families more. Every patient has different needs, and I guess they should be more aware of what the special needs are.

Provider Response

Glenn

We moved my dad to The Emerald Peek for rehabilitation purposes early in March. After talking with them, we found out that we could actually keep him in the skilled nursing facility since we were very impressed with what they did. The staff is excellent and treat my dad like he's their grandpa. They constantly give him attention and take care of him very well. My dad seems to be much better, much more attentive, has a smile on his face, and is talking with everyone. He's really doing well in this place, so we're happy to have him there. I didn't try the food but my sister and mom ate with my dad a few times, and the food was fine, and they adjust it to his liking. They make sure that there's nothing that he has to really chew on aggressively. My dad's room is not nearly as pretty as some of the assisted living places since it's a very basic double room, and he's with somebody else. They have a TV and a few chairs in there. It's more like a hospital room but it's very comfortable it works for him very well. The place is a little dingy and not the prettiest looking place around, but their service is great and excellent. They actually get him involved in activities like singing, music, and dance. They also have chair yoga and physical therapy. It's pretty expensive, though.

Cyndi4

My mother stayed for a short time at West Ledge and I didn't care for them that much. It was not as nice as where she is right now. The place was smaller and older.

marymag

I have a relative that is a resident at this nursing home. I feel, for the most part, the facility is clean. The staff seems friendly enough. They are also willing to help. There have been some issues with the roommates that have been placed with my relative. Once the staff discovered what was happening the issue was resolved. The doctors that are involved in my relative's care seem to be on top of things. They do notify us with any concerns. There have been some issues with the billing of medicaid. We have had to stay on top of that process from the beginning. A lot of paperwork can fall through the cracks and that messes up the whole process.