The Brothers of Mercy

Jean

Brothers of Mercy is an old building with small rooms. They had good activities, good staff, and a very good chapel.

Fred

My mother-in-law is at Brothers of Mercy. It's very nice and very clean. The rooms are adequate. The amenities seem fine. The workers are very friendly and very nice. They don't have a garden, but they have a patio that overlooks a nice field.

DefinitelyNotAFan

Mom was in for PT after pneumonia. They refused to let her stand even with a walker to use the bathroom, and kept her in the wheelchair or bed all day except the half hour of PT. PT was poor, group sessions. Mom actually regressed here and we pulled her out. She didn't mind the food but there was a lot of fried food and little attention to healthy choices. When we got her home, she was walking around without even a walker and in home PT thought she was great. Wish they had let her do that there. The staff were nice enough but lived in terror of anyone moving without a wheelchair regardless of what was in the therapy plan.

KelToo

I am disgusted with places that have no regard for the actual HUMAN BEINGS that need help. My mother who has MS has been in the hospital for week waiting to get into a rehab center, and brothers of mercy declined her because she is on too many medicines. Even though we could provide and guarantee she wouldn't run out of meds the week to two she was there they still refused her help. Talk about being the oppostite of what you claim to be and deny someone assistance because they had the misfortune to get a disease that requires medication. This whole organization should be ashamed of themselves.

susan67420

My father was there and he lost so much weight because he hated the food, I had to start bringing food from home to him. The staff are always on their cell phones texting or watching tv in patients rooms. He was always tired because the night staff were loud and kept him up.

Anne267228

My mother is in Brothers of Mercy. It's not a luxurious place, but it's comfortable, and the PT and OT are very good. The food is OK, and a majority of the staff is accommodating.

SuePGQWD

My father is at Brothers of Mercy Nursing and Rehabilitation Center. It is the closest place to where my brother lives, so that’s why my father is there. The level of care seems fine. It seems like he is being well taken care of, and he knows the people there. The room is just a standard room and not that big. The food is adequate. My father is just doing therapy there.

Caring112501550

Brothers of Mercy had a range of levels of care. They have a rehab center, a skilled nursing facility, and senior apartments that my parents were looking for. We felt like this was a long term solution for their need. The people were very nice, and the organization has a very nice reputation in our area. There’s a chapel, so the opportunity to practice their faith and work within the community is an important factor for them.`

Sharon111282750

We did find my dad a home at Brothers of Mercy. The rooms are wonderful; he has a nice large room, which came furnished. The food, he says, is good. The staff is wonderful; my father loves every one of them. They have bingo. They have a men’s club which consists of them getting together or playing pool and shuffleboard. They watch fireworks a few times. They always call you over the intercom system to let you know when stuff is happening. I know that they care about their people. He’s happy; he really likes it there.

Caring107015050

The care that was given to my mother while she was at Brothers of Mercy Nursing and Rehabilitation Center was more than what I expected. The staff was very knowledgeable about what they were doing. I didn’t eat there, but she seemed to enjoy the food and didn’t have very many complaints at all. It’s clean and is cleaned on a daily basis. If something extra is needed, they’re on top of it.

Frank37

Sacred Heart Home was old. The dining facility was on a different floor, and they had to go there through the elevator. They did not have a shower in the actual room itself. I didn't like it. The only person I met there seemed very nice. They needed to completely modernize it.

Anonymous105802650

My mother loved the Brothers of Mercy. It was great, and they were very nice. She was happy with it. The food was good and healthy. She got what she wanted and what she asked for. It was clean. They had a nice activity room. They also have a singer come in sometimes. She did a physical therapy there, and it was fine. It was really good. We would recommend this facility to others.

vballking43

This facility is very well run, is clean and offers residents a great place to live. The members of the staff are courteous, genuinely care about their residents and really try to make the nursing home fun for both residents and guests. There is a centralized activity department, which keeps residents engaged and participating in a number of fun activities. There is even a dog at the facility, which can visit residents. It has really helped the patient experience and has added to patient happiness. The facility is clean and offers decent meals as well.

BrianC

I could not have been happier with the care provided to my mother-on law during her stay at the Brothers of Mercy. The more I visited her it became clear to me that the employees had strong personal relation with the facility and with all the people under their care. The daily events such as Bingo and scheduled movies gave my mother-in-law the feeling that she would never be alone and always had something to look forward to!

JohnMchale51

Overall Brothers of Mercy is a great facility. The facility is clean, the staff friendly and the care in general is very good. People seem to be very attentive to the needs of the residents. It was difficult for my Grandfather at first; however the staff did make it easier. They were always pleasant and everyone knew his name. As time went on he felt more and more at home. They provided excellent pill management and the food service wasn't too bad either. Also, the rehab facilities are top notch. In addition the other amenities on the campus are great as well. Overall, it was a pretty positive experience. The one major downfall is that it is another facility and the outside and inside is not as nice as the new ones going up. You can tell you are at an older facility. However, the trade off is well worth it.

susan6

My mom was in this facility, of which she chose, after her stroke in 2001. They were good with their re-hab, but most of the employees are there just for the money and not to help the residents. The aides would stand around the desk and converse while all the lights down the hall were blinking and at times I would time my mom's light being on for 20 minutes or more before anyone would come to help her and at other times no one came until I would walk down the hall and ask them to help her. My mom's mind was there but the stroke left her paralyzed down her left side. When my mom was sick with a low BP and a tempurature over 101+* they wouldn't do anything except to say they were not an acute care system. One day my mom had to be toileted and the aid was yelling and screaming at her, little did she know mom had just dialed me the telephone and since I was not home, my machine answered and the whole thing was recorded. When I returned home I heard everything and removed th tape out of the machine and reported it. Of course, the aid denied everything, but there was proof of her actions. One month (August of 2005) my mom seemed to be sleeping constantly and as I stated, she had her mind in order and was very lucid at all times. We thought and were told that she was deteriorating, but so fast and for no apparent reason. Well, we were then told that the pharmacy mixed up her meds for the month and instead of giving her what med was needed they prescribed a double dose of seizure med which now was added to the seizure med she already took every day so she was just plained knocked out all the time. No one, not the home for not realizing the meds were different color and size or the pharmacy would take any action because they felt neither was at fault. For this my mother suffered for years after until her death in 2011. Needless to say, I definitely do NOT recommend this nursing and re-hab facility to anyone. Everyday I was there, I dealt with people telling me what they thought I wanted to hear instead of what was needed. They would just pacify me to get me to be quiet. I had my mother sent to another facility in 2008. Thank you.

KittyAka

I was completing a graduation requirement of I think thirty-two hours of community service. This facility liked having younger (teenage/early twenties) volunteers to come help out, as it brightened the spirits and moods of the residents. Tasks I was assigned to included taking down Christmas decorations, putting up Valentine's day decorations, visiting and chatting with residents, playing games such as cards, dominoes, or bingo with residents (and of course helping them with the games), and playing the piano for their entertainment. The staff was generally friendly, a bit stressed at times, but they were generally very busy. The conditions of the facility seemed nice, it was clean and well kept. The residents varied from grouchy to friendly, depending on what seemed to be age, health, weather, and whether or not their family members had visited recently. The food, however, many residents complained about. This seems common among college campuses and assisted-living facilities I have visited. Overall, though, the residents seemed content with where they were, as the staff took care of them, and the building was decent and nicely decorated.

JohnMcHale5

Brothers of Mercy has a great reputation within our local community. It is known for its level of care and quality of staff. I found both of those things to be true regarding my experience. My Grandfather was a resident here for several years and we found the experience to be pleasant. They really made this difficult transition easier. The staff was always attentive and caring. They were quick to give updates and really seemed to pay attention to my Grandfather. His care was also very good. The only real negative is that the facilities are a bit older and lack some of the updates and modern touches new places have. However, our family agreed that the level of care and service far outweighed the need for better facilities. We would totally recommended the Brothers of Mercy facilities to anyone looking to transition a loved one into an assisted living facility.

Brothers Fan

Brothers of Mercy is an excellent facility. The staff is very friendly and supportive. I also volunteered with some of the staff at an event to raise support for the brothers of mercy and the staff were some of the nicest people I have ever met. This is clearly rubbing off on their patients because all of the "brothers" that went to support the event were all very cheerful. The site looked like it provided very comfortable living. The food was delicious and was served in a restaurant-style setting. As I mentioned before, the "brothers" on-site were there because of brothers of mercy's enrichment program. This got the "brothers" involved in as many community activities as possible. Incorporated into the schedule is a quite reflection and mass time. Mass because brothers of mercy is a christian provider. This mass was held in the breath-taking sacred heart chapel. I truly only have good things to say about Brothers of Mercy.

JohnMcHale5

My wife's grandfather became a resident after he had a stroke and could no longer care for himself. Overall I was disappointed by the facility as I had expected more. Brother's had a reputation for being one of the best facilities in Western New York. I feel that it feel far short of this. Overall the facility seemed to be clean and in decent shape, however it is very outdated. The rooms, which were mostly shared, are very small. It is hard to have more than one person in a room with the resident. The staff was a plus however as they were very friendly and attentive. They all seemed to know each patient by name. Overall, the care that was provided did seem to be a step above. However, the actual facilities left much to be desired. I would not totally rule out using this facility in the future, however we definitely explore a newer more updated place.

amartone

My grandmother lived here for several years and I visited her a few times. Every single time I went I was amazed at the cheerfulness and genuine goodheartedness of the staff. Everyone that I encountered that worked here was a kind soul, and my grandmother had nothing but great things to say about the facility. I'm glad they were able to make her last few years as pleasant as possible.